MODEL NN4A, NN4C, NN4D, NN5 AND NN5A
WARRANTY PROCEDURES
RETURN GOODS AUTHORIZATION FOR PARTS - FACTORY DIRECT
For prompt warranty parts replacement and RGA processing, please call Marshall's Customer Service Department at
800-722-3474 or 704-525-6230 for assistance. In all cases, a Return Goods Authorization (RGA) number must be
issued by Marshall Air Systems, Inc. Unauthorized returns will not be processed.
Option #1: Purchaser to return part prepaid to Factory, Marshall to repair or replace at own expense if defective, and
ship part back to Purchaser prepaid.
Option
#2:
Marshall to furnish replacement part freight prepaid with or without requesting return of the defective part.
WARRANTY LABOR REIMBURSEMENT AND/OR PARTS REPLACEMENT THROUGH RECOGNIZED
SERVICE AGENCY
To be reimbursed for warranty labor costs, authorization must be given by Marshall Air Systems, Inc. Unauthorized
work will not be reimbursed. Work must be performed by a Marshall Air Systems Recognized Service Agency within
the service time allowance guidelines and must be submitted along with failed parts (if applicable) to Marshall Air
Systems (freight prepaid) within 30 days of the work being performed. Travel is covered, but must not exceed 50
miles or 1 hour, whichever is greater. Call Marshall's Service Department at 800-722-3474 or 704-525-6230 with any
questions. Service is to be performed by recognized service agencies during normal working hours. Owner to pay for
all other charges including excessive travel or overtime charges.
DIAGNOSTIC LABOR CHARGES ARE
INCLUDED IN SERVICE TIME ALLOWANCE GUIDELINES.
All portable equipment (under 90 pounds) shall be
delivered by Purchaser, at his/her expense, to the nearest authorized service agency for in-shop repair or at
Purchaser's discretion he/she will pay all travel time and mileage expenses for portable equipment.
NON-WARRANTY RETURNS:
All items returned for customer convenience are subject to a 20% restocking fee. In the event of an error by Marshall
Air Systems, Inc., a Returned Goods Authorization will be issued for full credit.
FOR INTERNATIONAL INSTALLATIONS - PLEASE CONTACT YOUR LOCAL MARSHALL AIR
SYSTEMS RECOGNIZED DISTRIBUTOR.
8
