TROUBLESHOOTING
Issue Cause Solution
Issue
Cause
Solution
The device will
not pair to the
app.
The software is out
of date.
Ensure that you are using the
most up-to-date version of
the app. Ensure your phone
software is up to date.
The batteries are
low.
Replace old batteries with
new batteries.
The device is
connected to another
app.
Ensure that the device is not
paired to another app.
There is connectivity
interference.
Move the scale and smart
device away from
laptops/other smart devices.
Move the scales and smart
devices away from
modem/router.
