FAQ
SYMPTOM
CONFIRM THE ITEMS
HANDLING METHOD
No exhaust air volume
No change air volume
The air volume is less than that when it was
purchased.
1.
Check the filter is removed from the plastic bag
2.
Check the filter is installed in correct way
3.
Check is there any dirt in the filter? It will effect the performance
4.
Confirm if the current operation mode is auto mode? Or sleep mode?
1.
Remove filter form packing bag
2.
Double check that the filter is installed in the correct way
3.
Clean the filter, if there is no improvement, it is necessary to replace with a
new filter.
4.
Please confirm if the operation mode can be changed through the mode
switch button
Although set to automatic mode, there is no
response to dust and smell
1.
Is the sensor blocked by walls or obstacles?
1.
If blocked remove the obstacles, if there is no obstacles clean the ‘sensor part’
on the back of the machine.
Smell
1.
Is the catalytic deodoriser of the filter new?
2.
Is it used in the space where most people smoke or cook?
3.
“Catalyst deodorant device” contains activated carbon and so on, sometimes will give out a
weak odour.
4.
Is it from another room?
1.
Due to the use of high performance activated carbon as the raw material, the
smell will appear at the beginning of use, usually after a week or so, the initial
smell will weaken.
2.
The filter has the property that can adsorb odour, so it can store odour
temporarily. After running for a short time, the odour will gradually weaken
3.
It can also be used after removing the “catalyst deodorant device”. There will
be no deodorization effect at this time. Please put the catalytic deacrator
device in plastic bags for storage.
4.
Sometimes it’s the smell of a previously used room. Over a short period of
time, the odour will slowly diminish.
Filter screen cleaning indicator light does not
go off
1.
Whether the reset of filter screen replacement indicator is implemented
1.
Ease rest the filter screen replacement indicator.
Leakage of black powder from the filter
1.
This is the raw material activated carbon powder.
1.
Although it is harmless to human body, please place sheets of newspapers etc
when replacing the filter.
The odour cannot dissipate
1.
The Deodorisation ability of catalyst deodoriser can be restored to the corresponding degree
automatically. Based on the environment in which it is used, it sometimes fails to recover.
2.
The odour components (pet, building materials) that are produced continuously at ordinary
times cannot be completely removed.
1.
Please place the dismantled “catalyst deodorant device” in a well ventilated
place for about half a day
2.
The smell that is constantly produced in usual time cannot be completely
removed, so please take measures such as ventilating the room at the same
time.
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