www.MarCumtech.com
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HOW TO OBTAIN SERVICE
If your
system
is malfunctioning, check the
troubleshooting
section of our website. You may
find that the solution to your problem is something you can resolve yourself. If you need to
send it in, there is no need to contact our office. Getting repairs made is as simple as
going to our website,
www.
Mar
C
umtech.com clicking the support tab and then filling out
the MarCum Warranty
Claim
.
If your
system
is under warranty, be sure to attach a picture/scan of your proof of purchase
with date included. If your system is out of warranty, we have
a
flat
rate fee that will cover the
cost of repairs, including parts and labor. You will find the non-warranty
claim
on our support
site.
Once you have completed and submitted a claim form, package the unit as described on the
website and ship it to us.
Some people are more comfortable calling for shipping instructions. During peak ice season, we
sometimes receive a high volume of calls, making it impossible to get to all customers who
phone in. For this reason, strongly consider using the on-line forms at www.marcumtech.com/
support
or the "Live Chat" option.
OUR ADDRESS:
MARCUM TECHNOLOGIES
ATTN: SERVICE DEPT.
3943 QUEBEC AVE NORTH
MINNEAPOLIS, MN 55427
Please send your email inquiries to service@
marcumtech
.com
If you are unable to use email or internet, you may call us at 763-512-3987.
Our office hours are Monday – Friday, 8 – 4 Central Time.
International callers may use 888-778-1208.
The customer is responsible for shipping costs associated with returning the
system
to
MarCum Technologies. MarCum will pay for shipping the repaired
system
back to the customer
while it is still under warranty. All out of warranty services will be charged a fee for service and
shipping which must be paid in advance. The unit should be securely packed and shipped “pre-
paid freight” and insured to MarCum Technologies. It is the customer’s full responsibility to track
their products sent out in the mail or other forms of delivery service. MarCum Technologies
will not be liable for packages lost en route to us. Unless specified otherwise, do not include
batteries or other acces-sories when returning the product for repair. MarCum Technologies will
not be responsible for lost or damaged accessories. Turnaround time can vary, on average it is
about 1 week.
