Versa Electronics
www.marcumtech.com
fees that will cover the cost of repairs, including parts and labor. Once you
have completed the Warranty or Flat-Rate repair, package the unit as
described on the website and ship it to us.
There is no need for an authorization or reference number, just make sure
that you have included your contact info and a brief description of the issue
on a note in the box.
If you do not have the ability to use the Internet, you may also fill out the
service request form included in the box with your unit. If you enclose this
form in the box with your unit there is no need to contact our office, just
include the filled out form in the shipping box.
Some people are more comfortable calling for shipping instructions. During
peak ice season, we sometimes receive a high volume of calls, making it
impossible to get to all customers who phone in. For this reason, strongly
consider using the on-line form or email rather than calling. In your email,
please provide your name, complete address, and cell phone #. Please
indicate what model Marcum you have, approximate date of purchase, and
what has gone wrong with it.
Please send your email inquiries to [email protected]
If you are unable to use email or internet, you may also call us at
763-512-
3987
. Our office hours are Monday – Friday, 8 – 4 Central Time.
International callers may use
888-778-1208
.
OUR ADDRESS:
MARCUM TECHNOLOGIES
ATTN: SERVICE DEPT.
3943 QUEBEC AVE NORTH
MINNEAPOLIS, MN 55427
The customer is responsible for shipping costs associated with returning the
unit to Marcum Technologies. Marcum will pay for shipping the repaired unit back
to the customer while it is still under warranty. All out of warranty services will
be charged a fee for service and shipping which must be paid in advance.
The unit should be securely packed and shipped “pre-paid freight” and
insured to Marcum Technologies. It is the customer’s full responsibility to track
their products sent out in the mail or other forms of delivery service. Marcum
Technologies will not be liable for packages lost en route to us. Unless specified
otherwise, do not include batteries or other accessories when returning the
product for repair. Marcum Technologies will not be responsible for lost or
damaged accessories. Turnaround time can vary, on average it is about
1 week.
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