Versa Electronics
www.marcumtech.com
date of purchase. If your system is out of warranty, we have several flat-rate fees that
will cover the cost of repairs, including parts and labor. Once you have completed the
Warranty or Flat-Rate repair, package the unit as described on the website and ship it
to us.
There is no need for an authorization or reference number, just make sure that you have
included your contact info and a brief description of the issue on a note in the box.
If you do not have the ability to use the Internet, you may also fill out the service request
form included in the box with your unit. If you enclose this form in the box with your unit
there is no need to contact our office, just include the filled out form in the shipping box.
Some people are more comfortable calling for shipping instructions. During peak ice
season, we sometimes receive a high volume of calls, making it impossible to get to all
customers who phone in. For this reason, strongly consider using the on-line form or
email rather than calling. In your email, please provide your name, complete address,
and cell phone #. Please indicate what model Marcum you have, approximate date of
purchase, and what has gone wrong with it.
Please send your email inquiries to [email protected]
If you are unable to use email or internet, you may also call us at 763-512-3987.
Our office hours are Monday – Friday, 8 – 4 Central Time.
OUR ADDRESS:
MARCUM TECHNOLOGIES
ATTN: SERVICE DEPT.
3943 QUEBEC AVE NORTH
MINNEAPOLIS, MN 55427
The customer is responsible for shipping costs associated with returning the
unit to Marcum Technologies. Marcum will pay for shipping the repaired unit
back to the customer while it is still under warranty. All out of warranty
services will be charged a fee for service and shipping which must be paid
in advance. The unit should be securely packed and shipped “pre-paid
freight” and insured to Marcum Technologies. It is the customer’s full
responsibility to track their products sent out in the mail or other forms of
delivery service. Marcum Technologies will not be liable for packages lost en
route to us. Unless specified
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