Mantracourt Electronics Limited
BroadWeigh Blue Telemetry User Manual
13
Troubleshooting
Some or all of the tiles in the Dashboard are greyed out and are not
receiving data and/or ‘Timeout’ is shown at the bottom of the screen.
Is the View PIN set correctly?
For the receiving device to see any data from any shackles it must have the view PIN set the same as the shackles.
This is set when configuring the project, see above.
Is someone else configuring one of your shackles?
When in configuration mode, the shackle changes its transmission mode. This means that it cannot be detected
by any other device. Once configuration has been completed the shackle should appear again.
The tiles are not refreshing as often as expected.
Are there obstructions/ is the distance too great?
As the radio is less powerful than the Broadweigh original it is more susceptible to obstructions. Try moving
closer or just to another position.
Is there a lot of other radio traffic in the area?
One of the bonusses of Bluetooth is the availability of the technology. However, it can also mean that, when there
are a lot of people in a confined area the 2.4 GHz can get saturated. If you expect to be in a high traffic area, do
not rely on getting regular updates. It is likely (dependant on your receiving device) that some data will still get
through intermittently.
Unexpected values displayed.
Has the tile or inputs been tared?
Come out of the project and then back into it, this will clear any zero that has been applied.
Has an unnecessary or incorrect function been used?
Check the expression field of the tile. Remember that any multiplication will be applied before a unit conversion.
Are the units are as expected?
The settings in the tiles allow unit conversion. Make sure that they are set as required.
