MM540 Installation Instructions
CONTINUED FROM PREVIOUS PAGE
TV is level in the UP
position, but unleveled in the
DOWN position.
TV is level in the DOWN
position, but unleveled
in the UP position.
MOUNT PERFORMANCE
TV LEVELING
ISSUE
ISSUE
SOLUTION (May require some trial and error to reach optimal performance.)
POSSIBLE CAUSE
HOW TO CHECK
SOLUTION
TV is tilting forward
when in the UP position.
This is generally an indication that the Lifting Force is not set tight enough in the UP position (see Step 5.1).
Slightly turn the Tension Bolt clockwise and try again. The goal is to adjust the Lifting Force just enough for the TV
to no longer tilt in the UP position. Be careful not to set the Lifting Force too tightly in UP position or the TV may
not fully lower to the optimal viewing position.
The mantel, ceiling or
floor may not be level.
Wall Plates aren’t level.
The Bottom Stops
aren’t evenly set.
Post-Leveling
Adjustments haven’t
been made.
TV is heavier on
one side.
Vertical Braces aren’t
evenly attached.
Compare TV level with
that of the mantel and
floor.
Use a level on top of
Wall Plates to verify
that it’s not level.
Use a level to verify the
TV is level in the UP
position but not in the
DOWN position.
Use a level on top of the
TV to verify it’s leveled in
the DOWN position but
not in the UP position.
Use a level to verify the
TV is level in the UP
position but not in the
DOWN position.
Look at the back of
the TV and ensure that
the top of the Vertical
Braces are parallel to
one another.
1. Adjust until visibly satisfactory.
2. Pull down the TV.
3. Make Post Leveling adjustments (Step 5.6) and
match the level readings of the mantel with the TV.
4. Make additional adjustments as shown in Step 4.3
and
Step 5.3 if needed.
1. Insert the Safety Bolt and Safety Nut (Step 4.1).
2. Detach the TV Brace from the Vertical Braces
(Step 4.4).
3. Remove electrical and signal cables (Step 4.5).
4. Remove the TV from the TV Brace (Step 4.2) and lay
TV face down on a blanketed surface (Step 1.1).
5. Remove the Vertical Brace(s) as necessary.
6. Reposition the Vertical Braces so that they are
properly parallel to one another, then repeat
Step 1, Step 4 and if necessary, Step 5.
1. Insert the Safety Bolt and Safety Nut (Step 4.1).
2. Detach TV Brace from Vertical Braces (Step 4.4).
3. Remove electrical and signal cables (Step 4.5).
4. Remove the TV from the TV Brace (Step 4.2) and
lay TV face down on a blanketed surface (Step 1.1).
5. Slightly loosen all four Lag Bolts (Step 3.4).
6. Adjust Wall Plates so that they are level.
7. Hold Wall Plates in level position and firmly tighten
the four Lag Bolts. Heed warning in Step 3.4.
8. Once the Wall Plates are level, repeat Steps 3, 4 and 5.
Follow the instructions in Step 5.3. Be prepared for
some trial and error. If adjusting the Bottom Stops
doesn’t solve the problem, try the solution below for
when a TV is heavier on one side.
Refer to Step 5.6 and make adjustments.
Attach a counterweight to the back of the TV.
Contact Customer Support for assistance.
TV is not level in the
UP and/or DOWN positions.
T R O U B L E S H O O T I N G T I P S
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