Mako 8875 Product Handbook v1.1
Page
9
of
20
You can test whether you have Internet communications established by opening a web browser
on one of your office computers and accessing two or three web sites. For example, a news web
site (e.g. www.cnn.com) or a search engine (e.g. www.google.com).
If you are having difficulties do try more than one web site as they are sometimes “off the air” for
various reasons of their own. If web browsing services work then Internet access is functional and
all other services should be available.
Possible problems and their symptoms
•
A problem on the Internet circuit. If you believe that the line is at fault, please contact
your Internet Service Provider Help Desk for status information on the circuit. They will
work in conjunction with the network service provider to resolve the problem.
•
A faulty profile, if the configuration profile of your unit has recently been changed.
Another possibility is that the network
gateway
configuration of your office computers
has been changed. If you believe the problem is with the Mako then please contact your
reseller, who will be able to check the status of the unit and verify the profile.
•
Some computers on your office network can access the Internet, others cannot. Or
perhaps some services work but others do not. Both of these indicate a faulty
configuration of the network and/or computers in your office. If you believe the problem
is with the configuration of the network and/or computers in your office, then please
contact your site support organisation.
For a detailed list of possible problems and suggested solutions refer to chapter 6
Troubleshooting on page 11.
Open your Web browser browse to your Mako Management website (a link to this is provided on
the e-mail sent to you with your user account details), depending on your browser software and
press
Enter
. Click the
Customer Login
button on the top right of the window.
To administer your Mako, Login to the Mako Networks website.
To log in to the website to start a remote secure IPSec
(Internet Protocol Security Virtual
VPN
Private Network) session, enter your user name and password and then click Login. The process is
detailed in
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