10
Chapter V
Failure Treatment
5.1 Failure Indication
Normally, when the printer is out-of-order or unusual, the printing will stop.
Table 5-1 Printer Failure and Solutions
Icon
Description and Cause
Solution
The battery
is running
out
The battery is
low
Connect the
power for
charge
The labels
are run out
The labels are
run out
Replace label
The material
cannot be
recognized
The chip is
damaged
Replace the
material
The contact of
security chip is
not good
It shall be re-
turned to the
factory for
repair
The printing
is sluggish
The paper is
stuck in the
machine
Contact the
customer ser-
vice
The cover is
open
The print head
is not locked
Close the cover
5.2 Minor Failures
1. Failure of print head
If there are fixed vertical white lines on the print file, the print head may be dirty or damaged (as shown in the following figure).
Output direction
Clean the print head first. If the failure cannot be solved, replace the print head.
2. Shutdown of printer
•
Is the printer turned on?
•
Is there any piece of paper?
•
Is the print head locked?
If the printer
doesn’t work, please contact the customer service.
3. The printing quality is not good
If the printing quality is not good, please solve it as required below:
•
Clean the related parts in line with the maintenance instructions herein;
•
The label may not be standard. Replace the label box;
4. The printer cannot be turned off
If the printer cannot be turned off by pressing down the power button for a long time, press down
“Reset” at the back of printer with a
sharp point to turn it off.
Failure Treatment
Chapter V