Majestic • ECHEL36IN, ECHEL36STIN, ECHEL48IN, ECHEL48STIN, ECHEL60IN, ECHEL72IN Owner’s Manual • 2406-971 Rev. D • 10/17
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5
Frequently Asked Questions and Troubleshooting
A. Frequently Asked Questions
Contact your dealer
for additional information regarding operation and troubleshooting. Visit www.majesticproducts.com
to locate a dealer.
ISSUE
SOLUTIONS
Condensation on the glass
This is a result of gas combustion and temperature variations. As the fireplace warms, this conden
-
sation will disappear.
Blue flames
This is a result of normal operation and the flames will begin to yellow as the fireplace is allowed to
burn for 20 to 40 minutes.
Odor from fireplace
When first operated, this fireplace may release an odor for the first several hours. This is caused
by the curing of materials from manufacturing. Odor may also be released from finishing materials
and adhesives used near the fireplace. These circumstances may require additional curing related
to the installation environment.
Film on the glass
This is a normal result of the curing process of the paint. Glass should be cleaned within 3 to 4
hours of initial burning. A non-abrasive cleaner such as gas appliance glass cleaner may be nec
-
essary. See your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the
sound produced by a furnace or heating duct. This noise does not affect the operation or longevity
of the fireplace.
Rock noise
There may be some “cracking” noise coming from the fireplace during the first few heating and
cooling cycles. This noise is associated with settling rock and some minor cracking of larger
pieces of rock. This will lessen over time as the glass rock is conditioned to the heating and cool
-
ing temperature changes.
Rocks falling through basepan
It is expected that a few small pieces of rock may fall through the basepan and come to rest on the
fireplace bottom. This has no affect on fireplace performance.
Wall above appliance feels hot to
the touch.
No action necessary. This appliance ships with a non-combustible material attached. Specifica
-
tions of the attached non-combustible material are listed in the appliance installation manual.
