BulletiN: 56-601.8
eFFective: July 2019
suPersedes: october 2016
Service Policy
Owners of Magnetrol controls may request the return of
a control or any part of a control for complete rebuilding
or replacement. They will be rebuilt or replaced prompt-
ly. Controls returned under our service policy must be
returned by Prepaid transportation. Magnetrol will repair
or replace the control at no cost to the purchaser (or
owner) other than transportation if:
1. Returned within the warranty period; and
2. The factory inspection finds the cause of the claim
to be covered under the warranty.
If the trouble is the result of conditions beyond our con-
trol; or, is NOT covered by the warranty, there will be
charges for labor and the parts required to rebuild or
replace the equipment.
In some cases it may be expedient to ship replacement
parts; or, in extreme cases a complete new control, to
replace the original equipment before it is returned. If
this is desired, notify the factory of both the model and
serial numbers of the control to be replaced. In such
cases, credit for the materials returned will be determined
on the basis of the applicability of our warranty.
No claims for misapplication, labor, direct or consequen-
tial damage will be allowed.
Return Material Procedure
So that we may efficiently process any materials that are
returned, it is essential that a “Return Material
Authorization” (RMA) number be obtained from the
factory, prior to the material's return. This is available
through Magnetrol’s local representative or by contacting
the factory. Please supply the following information:
1. Company Name
2. Description of Material
3. Serial Number
4. Reason for Return
5. Application
Any unit that was used in a process must be properly
cleaned in accordance with OSHA standards, before it is
returned to the factory.
A Material Safety Data Sheet (MSDS) must accompany
material that was used in any media.
All shipments returned to the factory must be by prepaid
transportation.
All replacements will be shipped F.O.B. factory.
NOTE: See Electrostatic Discharge Handling Procedure
on page 4.
Assured quAlity & service cost less
705 Enterprise Street • Aurora, Illinois 60504-8149 • 630.969.4000
[email protected] • magnetrol.com
Copyright © 2019 Magnetrol International, Incorporated
