BULLETIN: 51-650.2
EFFECTIVE: February 2019
SUPERSEDES: April 2017
Service Policy
Owners of Magnetrol controls may request the return of
a control or any part of a control for complete rebuilding
or replacement. They will be rebuilt or replaced promptly.
Controls returned under our service policy must be
returned by prepaid transportation. Magnetrol will repair
or replace the control at no cost to the purchaser (or
owner) other than transportation if:
1. Returned within the warranty period; and
2. The factory inspection finds the cause of the claim to
be covered under the warranty.
If the trouble is the result of conditions beyond our
control; or, is NOT covered by the warranty, there will be
charges for labor and the parts required to rebuild or
replace the equipment.
In some cases it may be expedient to ship replacement
parts; or, in extreme cases a complete new control, to
replace the original equipment before it is returned. If this
is desired, notify the factory of both the model and serial
numbers of the control to be replaced. In such cases, credit
for the materials returned will be determined on the basis
of the applicability of our warranty.
No claims for misapplication, labor, direct or consequential
damage will be allowed.
Return Material Procedure
So that we may efficiently process any materials that
are returned, it is essential that a “Return Material
Authorization” (RMA) number be obtained from the
factory prior to the material’s return. This is available
through Magnetrol’s local representative or by contacting
the factory. Please supply the following information:
1. Company Name
2. Description of Material
3. Serial Number
4. Reason for Return
5. Application
Any unit that was used in a process must be properly
cleaned in accordance with OSHA standards, before it is
returned to the factory.
A Material Safety Data Sheet (MSDS) must accompany
material that was used in any media.
All shipments returned to the factory must be by prepaid
transportation.
All replacements will be shipped F.O.B. factory.
ASSURED qUALITy & SERVICE COST LESS
• ANSI/ISA-84.00.01-2004 Part 3 (IEC 61511-3Mod)
“Functional Safety: Safety Instrumented Systems for the
Process Industry Sector –Part 3 Guidance for the
Determination of the Required Safety Integrity Levels –
Informative”
• ANSI/ISA-TR84.00.04 Part 1 (IEC 61511 Mod)
“Guideline on the Implementation of ANSI/ISA-
84.00.01-2004”
References
• IEC 61508 Edition 2.0.2010
“Functional Safety of Electrical/Electronic/
Programmable Electronic Safety Related Systems”
• ANSI/ISA-84.00.01-2004 Part 1 (IEC 61511-1Mod)
“Functional Safety: Safety Instrumented Systems for
the Process Industry Sector –Part 1 Hardware and
Software Requirements”
• ANSI/ISA-84.00.01-2004 Part 2 (IEC 61511-2Mod)
“Functional Safety: Safety Instrumented Systems for
the Process Industry Sector –Part 2 Guidelines for the
Application of ANSI/ISA84.00.01-2004 Part 1 (IEC
61511-1 Mod) –Informative”
705 Enterprise Street • Aurora, Illinois 60504-8149 • 630.969.4000
[email protected] • magnetrol.com
Copyright © 2019 Magnetrol International, Incorporated
Magnetrol, Magnetrol logotype, and Echotel are registered trademarks of Magnetrol International.
Hastelloy® is a registered trademark of HAYNES INTERNATIONAL, INC. (DELAWARE CORPORATION).
Monel® is a registered trademark of the INCO family of companies.
Kynar® is a registered trademark of Elf Atochem North America, Inc.
