Troubleshooting
Problem:
My newly installed PCI Express peripheral does not show up in
Device Manager.
Solution:
Verify that all required link lights on the back of the chassis are
l i t . A l l L E D s s h o u l d b e O N i f a l l 7 s l o t s a re p o p u l a t e d w i t h P C I E x p re s s
c a r d s . T h e t o p m o s t L E D o n t h e l e f t , l a b e l e d ‘ 0 ’ i l l u s t r a t e s a g o o d u p l i n k
c o n n e c t i o n b e t w e e n t h e c h a s s i s a n d t h e h o s t m a c h i n e . T h e r e s t o f t h e
L E D s l i g h t u p d e p e n di n g o n t h e p o p u l a te d s l o t nu m b e r. I n c a s e L E D ‘ 0 ’ i s
O F F, c h e c k t h e c a b l e a n d ve r i f y i t i s p ro p e r l y c o n n e c t e d . A l s o ve r i f y t h e
Magma PCI Express Host card is properly inser ted into the host computer
slot. In case any other LED is off, ensure the respective card is functional
and properly seated in its ExpressBox slot.
Problem:
I see an exclamation point in front of my PCI Express card in Windows
Device Manager or my PCI Express card has a problem.
Solution:
Windows XP users should log on to:
www.magma.com/support/drivers/expressbox to check if a Magma driver has
been issued for their ExpressBox chassis. Windows Vista users, ensure your PCI
Express card is supported under Vista. Check with the card manufacturer to see if
drivers are required. If required, install drivers following manufacturer’s instructions.
If trouble persists, contact Technical Support.
I t i s re c o m m e n d e d t h a t yo u f i r s t s h u t d o w n a n d w a i t f o r t h e c o m p u t e r
t o p o w e r o f f b e f o r e p o w e r i n g d o w n t h e M a g m a E x p r e s s B o x
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c h a s s i s .
T h a t i s i n o rd e r t o avo i d a ny c o m p u t e r ‘ l o c k - u p ’ c o n d i ti o n a n d p o t e nt i a l
d a ta l o ss .
Contact Technical Support by phone at (858) 530-2511. Support is available
Monday through Friday, 8:00 AM to 5:00 PM Pacific Time.
Web:
www.magma.com/support
Technical Help
FCC Statement
NOTE:This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of
the FCC Rules.These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept any interference received including interference that may cause
undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
NOTE: The assembler of a personal computer system may be required to test the system and/or make necessary modifications if a system is found
to cause harmful interferences or to be noncompliant with the appropriate standards for its intended use.
Industry Canada
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numériqué de la classe A est conformé à la norme NMB-003 du Canada
CE
The product(s) described in this manual complies with all applicable European Union (CE) directives. Magma will not retest
or recertify systems or components that have been reconfigured by customers.
Warranty and Repair Policy For Magma ExpressBox
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30 DAY MONEY BACK GUARANTEE. Your satisfaction is extremely important to us, and your feedback helps us improve our
products and services. If for any reason you are not 100% satisfied with your Magma product, contact the Magma Sales Department,
and return your product postmarked within 30 days of the invoice date for a full refund or exchange, excluding shipping and
handling charges, and any international duties. After 30 days, product may be returned only for repair or replacement, as provided
below under Product Warranty. In order to receive full-credit for the price of the product, all returned products must be returned
100% complete and in new condition, including all components and other accessories provided by the manufacturer, with all
original manuals and documentation, in the original container and packing materials.The value of any missing components or other
accessories will be deducted from the refund. Refunds will be made with the same method of payment as the original order when
purchased direct from Magma only. Credit card refunds may be made only to the same card used for the original purchase. If a
check was used, a refund may take up to 45 days.
PRODUCT WARRANTY. Magma warrants this product to be free from defects in material or workmanship, so long as used in
accordance with its applicable documentation, for a period of one (1) year from the date of shipment to you (the “Warranty Period”).
Should you need to return this product for any reason, you must first obtain a Returned Material Authorization (RMA) number
by calling 858.530.2511, or completing a Technical Support Request form on our website at www.magma.com. Your RMA number
will be valid for only 30 days after it was issued to you. If you do not return your product within 30 days, you must obtain another
RMA number. You are responsible for packaging the product, including its components and other accessories, its original manual
or other printed material, all in a well-padded, sturdy box, with adequate protection for shipment, and you must pay the shipping,
insurance, excise or other taxes and similar costs to get it to us. We strongly recommend you fully insure it, and also that you
use a shipping method which provides you a tracking number you should retain for proof that we received it. The RMA number
must appear on both the inside and outside of the box. Boxes without RMA numbers appearing on the outside will not be accepted,
and will be returned.
Return it to:
Magma Returns Department
ATTN: RMA # _________
9918 Via Pasar
San Diego, CA 92126 USA
Products received with physical defects must be reported to a Magma Technical Support Specialist immediately upon receipt, even if
functioning properly despite the defect. It could impact upon future Product Warranty options if not reported immediately. If returned
during the Warranty Period, we will repair or replace your product, in our sole discretion. We will return your repaired or replaced
product to you within 7 business days of receipt at our dock, freight prepaid via ground service, unless a Technical Support Specialist
informs you of an extended date. If your product requires repair due to an item not covered by this warranty, or is outside its
Warranty Period, you may instruct us to repair it at our quoted price, if it can be repaired, or we will return it to you without repair.
This warranty does not cover: (a) damage or loss during transport; (b) damages as a result of natural elements such as rain, snow, fire,
or other calamities; (c) damage from misuse, abuse, or accidents, (d) repainting, refinishing, or refurbishing the product; (e) labor
required to diagnose the problem if such problem is a result of any of the foregoing conditions; or (f) products that have previously
owned, or purchased secondhand. This warranty shall be void if any product: (1) is altered, repaired, or any attempt at the same has
been made by any party not authorized by us; (2) has had the serial number or any labels removed, altered, or tampered with; or (3)
has not been operated within conditions required by the specifications.
You must exercise your warranty claim within one (1) year from the date the product was originally shipped to you. If we issue you an
RMA number, it does not mean we have determined that your product is still under warranty.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND WE EXPRESSLY DISCLAIM ALL
OTHER WARRANTIES TO THE MAXIMUM EXTENT ALLOWED BY LAW, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE AND NON-INFRINGEMENT. Our sole liability, and your
sole remedy, in contract, tort, or otherwise, shall be limited to repair or replacement of defective product. We will not be liable
for indirect, direct, special, punitive, or consequential damages of any kind, including loss of use, loss or damage to other equipment,
or lost profits arising out of or in connection with use of the product, even if we have been advised of the possibility of such
damages. In some jurisdictions, the foregoing disclaimers or limitations on damages are prohibited or limited by law, so they may
not apply to you.
DOA (DEAD ON ARRIVAL) PRODUCTS. Magma product is considered DOA if it displays symptoms of hardware failure within 30
days of shipment. If you believe that your product is DOA, please contact Magma Technical Support within 30 days of shipment. A Magma
Technical Support Specialist may offer the following options:
a. Complete Replacement:The same product that you ordered will be shipped to you at Magma’s expense.
b. Component Replacement: If it can be determined that a particular component is causing the failure, (e.g. power supply) a replacement
component will be shipped to you at Magma’s expense.
In both instances mentioned above, a Magma Technical Support Specialist may choose to issue a ‘Call Tag’ to retrieve the defective
product at Magma’s expense. It is your responsibility to ensure the defective product is properly packaged for shipment and ready at
the time of the scheduled Call Tag pick-up.
If the reported product problem is deemed by a Magma Technical Support Specialist to be either (1) NOT DOA, or (2) DOA more than
30 calendar days after shipment, the standard Product Warranty will apply.
Magma reserves the right to test returned DOA product. If the condition of the product is misrepresented, Magma may impose a $75.00
handling fee.
PRODUCTS DAMAGED IN SHIPPING. Magma ensures that all Products will be suitably packed, marked and shipped in accordance with
common carrier and other applicable requirements. It is your responsibility to handle damage caused in shipping.Therefore, it is highly
recommended that you do not sign the delivery receipt for your shipment until you have determined that it is free of shipping damage.
If you determine that the Product has been damaged in shipping, you are responsible for filing a damage claim with the freight company.
ADVANCED REPLACEMENT SERVICE. Magma offers an Advanced Replacement Service primarily intended to address severe
problems encountered in a system within the first 60 days after shipment. Under the terms of this service, Magma will expedite
the shipment of a replacement product prior to receiving the defective product. Advanced replacements are available by
providing a VISA, MasterCard or American Express card which will be charged the list price of the replacement product and
associated shipping costs.The cost for this service is ranges from $25 to $100 plus a 25% restocking fee. Credit for the purchase
price of the original product will be issued 7-10 business days after receipt of the original product.
The original product must be returned to Magma with all parts and components that were shipped with it, in undamaged condition.You
are responsible for missing components and/or systems or components that are found to be physically damaged upon return.
Advanced Replacement Service is not offered for the following products:
a. Out of Warranty products: If your product is out of warranty and requires repair, please refer to the Out of Warranty Repair Service
detailed below.
b. OEM branded products: If your product is manufactured by Magma, but carries another brand name, please contact the company whose
brand name appears on the product, or the third-party company who sold you the product for information regarding their advanced
replacement policies.
NON-RETURNED ADVANCED REPLACEMENTS. Defective product cannot be returned for credit after 90 days following arrival of
your Advanced Replacement.
EXPEDITED REPAIR OPTIONS. Although Magma does not offer an Expedited Repair Program, there are methods to expedite the
receipt of your replaced or repaired Product:
a. Expedited Shipping:You may request priority shipping and must bear the extra costs of priority shipping by providing a VISA,
MasterCard or American Express card number to a Technical Support Specialist when the RMA number is requested.
b. Advanced Replacement: The fee-based Advanced Replacement Service described above is the quickest method to replace
defective product.
OUT OF WARRANTY REPAIR SERVICE. Magma will attempt to repair out-of-warranty defects at an additional charge. You will be
charged a minimum evaluation fee of $150 (includes 1 hour of test and repair time, additional test time will be charged at $75 per hour).
You are responsible for all shipping charges. If repairs are authorized, the evaluation fee will be deducted from the cost to repair the prod-
uct. If repairs are not authorized, you will be responsible for paying the evaluation fee. Once evaluation has been completed, a
Technical Support Specialist will contact you with any options you may have and to request your authorization of the repair work
before the repair is performed. It is highly recommended that you provide a day-time telephone number and email address to
ensure that the Technical Support Specialist can reach you to discuss your repair options. Please call for an RMA number before re-
turning the product.
You must provide you-r authorization or decline the repair cost within 10 days of notification. If you fail to respond within 30 days
after you were informed of the repair charge, Magma will close the RMA automatically and return the product to you, as is.
Magma warrants an out-of-warranty repaired product for a period of 90 days from the date of repair.
EXTENDED WARRANTY. Magma will extend the terms of our standard 1-year warranty for an additional 1 year if you opt to
purchase an extended warranty at the time of the purchase of the particular Magma product to which it relates.An extended warranty
cannot be purchased at a later time. If you opt for the extended warranty plan, the total warranty period on your Magma product will
be 2 years from the date of shipment.
For questions, contact Magma at (858) 530-2511 or visit us on the web at www.magma.com.
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Shutdown Procedure
IMPORTANT:
If installing video card(s) in the ExpressBox
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chassis, be sure to connect
any external DC power required by the particular card for it to operate properly.
!
How to Verify Installation
When installed properly, any PCI Express card installed in ExpressBox
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will be
visible in your Windows Device Manager or Apple System Profiler. If the PCI Express
cards are not visible, or have a problem, refer to the Troubleshooting section.
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1.Windows Enterprise Server 2000:
Click on START > CONTROL PANEL > SYSTEM > HARDWARE >
DEVICE MANAGER > View > View by Connections > Open PCI Express Root Port to see open slots in
ExpresssBox
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.
2. MAC OS X:
Click on ABOUT THIS MAC > MORE INFO > DEVICES > Open ‘PCI cards’ option on
left side to see open slots in ExpressBox
Magma PCIe Expansion Chassis
Slots in ExpressBox
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Magma PCIe Expansion Chassis
Slots in ExpressBox
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Power on Computer
I t i s i m p o r t a n t t o p o we r o n t h e M a g m a
E x p r e s s B o x
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p r i o r t o p o w e r i n g o n t h e
computer in order to allow the computer
BIOS to identify and assign resources to
the chassis properly.
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