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Magma ExpressBox EB3T-DB User Manual Download Page 64

 

Magma 

 

ExpressBox 3T | Chapter 6   Troubleshooting / FAQ 

64 

 

Q: How can I determine if the driver for my PCIe card is Thunderbolt Compatible? 

 

A: Thunderbolt Tunneling is required for Mac OS. In Apple System Profile, click on the specific PCIe card in question to see if it’s 
Thunderbolt Tunnel Compatible. If it shows “Yes” then Thunderbolt tunneling has been enabled. If it shows “No”, then the 
driver does not work through Thunderbolt and the PCIe card will not be visible in ExpressBox 3T. 

 

Q. My PCIe card is not getting detected when installed in 1st PCIE slot, what should I do

?   

A. You have to configure the DIP Switch (SW1) on the backplane, setting it to proper configuration to match the PCIE card specs. 

This troubleshooting is only applicable to 

Rev A5.1 backplane.

  The main function of this DIP Switch is as follows 

   - To set the 1st PCIe slot to train to either GEN1 or GEN2 

   - 

To allow a x8 or x16 PCIE card to run under x4 slot

  

 

Summary of Contents for ExpressBox EB3T-DB

Page 1: ...EB3T DB User Manual Thunderbolt to PCIe Expansion Model EB3T DB...

Page 2: ...osure 11 Install PCIe Cards 12 Extra Power 14 Add in System Blower 14 Install Storage Controller Card 16 Controller Card Installation 16 Storage Drive s Installation 18 Attach Power Cord 20 Connect Th...

Page 3: ...tting the Fan to slowest speed mode 40 Setting the Fan to medium speed mode 40 N DRIVE CAGE STORAGE KIT 41 Drive Bay Installation 42 Controller Card Installation 47 How to Configure SAS SATA Raid 49 C...

Page 4: ...to help you CAUTION Used to indicate and prevent the following procedure or step from causing damage to the equipment WARNING Used to indicate and prevent the following step from causing injury DANGE...

Page 5: ...may cause your installation to produce emissions that could interfere with other electronic equipment in the area of your system When Working Inside a Computer 1 Before taking covers off a computer pe...

Page 6: ...ich can include wrist straps and smocks when servicing equipment You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component fr...

Page 7: ...rformance work flows are possible by connecting a Thunderbolt equipped computer to a Magma EB3T DB containing PCIe cards such as video capture media transcoding audio processing and fast data storage...

Page 8: ...ations Item Description Technology PCI Express Bus Specification Revision 2 0 PCI Local Bus Specification Revision 2 3 PCI Bridge Architecture Revision 1 2 Backplane 3 Full length PCI Express Slots tw...

Page 9: ...ou should perform the following steps Inventory the shipping carton contents for all of the required parts Gather all of the necessary tools required for installation Read this manual Parts List Qty I...

Page 10: ...electrostatic discharge Electrostatic Discharge ESD Warning All add in cards are susceptible to electrostatic discharge When moving cards it is best to carry the cards in anti static packaging If you...

Page 11: ...rds see notes below 3 Install storage controller card 4 Install Drives 5 Attach Power Cord 6 Connect Thunderbolt cable 7 Start Host computer 8 Hardware Check 9 Verify Installation via Operating System...

Page 12: ...epts x1 or x4 PCIe cards or the provided Fan Blower Slot 2 accepts x1 x4 or x8 PCIe cards Slot 3 accepts all types of PCIe cards x1 x4 x8 or x16 next to Thunderbolt interface card Make sure that all c...

Page 13: ...tall a FULL LENGTH PCIe card in the EB3T DB It can only accommodate accept a HALF LENGT card see pictures below If you are installing a FULL LENGTH PCIe card the EB3T DB expansion unit is not the corr...

Page 14: ...ector that can be used for providing extra power to cards The Aux power connector is under the drive bay housing Add in System Blower If the PCIe cards run hot or are over 20 watts of power Magma reco...

Page 15: ...ma ExpressBox 3T Chapter 2 Hardware Installation 15 CAUTION Before touching anything inside the enclosure be sure unit has been off and is cool Beware of touching anything in chassis if unit has been...

Page 16: ...ler will work ATTO and ARECA are the two most common controller cards that are compatible with EB3T expansion unit Controller Card Installation Use a disk controller card that can support 4 drives We...

Page 17: ...Magma ExpressBox 3T Chapter 2 Hardware Installation 17...

Page 18: ...e SSD or SATA Drives are not included with EB3T DB You have to purchase it separately from a 3 rd party vendor The following are steps on how to install drives in the Magma EB3T drive bay Remove drive...

Page 19: ...Magma ExpressBox 3T Chapter 2 Hardware Installation 19 Turn the tray over and secure the drive Install Drive Tray Secure all drive trays...

Page 20: ...splay will be used you can daisy chain other Thunderbolt devices Plug in the other end of the Thunderbolt cable to the Thunderbolt port on the computer Attaching Displays You can use an appropriate Di...

Page 21: ...tomatically turn OFF when the computer is turned OFF or goes into SLEEP mode If either end of the Thunderbolt cable is removed while the system is ON the expansion chassis will automatically power dow...

Page 22: ...minated and 3 solid green LEDs on the backplane For more details go to Thunderbolt 2 Interface Card LEDs on page 20 Thunderbolt 1 Interface Card LEDs When the Thunderbolt 1 Interface card is fully ope...

Page 23: ...1 Interface card it would only show 4 illuminated solid GREEN LEDs this is normal See picture below FIGURE T1 B IMPORTANT LEDs D700 and D701 on the Thunderbolt 1 Interface card are illuminated when po...

Page 24: ...3 D4 D5 D6 D7 and D9 are illuminated See picture on FIGURE T2 A FIGURE T2 A If the above LEDs are not coming ON it is an indication that your board is not getting power or the board is faulty or defec...

Page 25: ...hapter 3 Verify Installation 25 If there is no Display Monitor attached to Thunderbolt 2 Interface card it would only show 5 illuminated solid GREEN LEDs D3 D4 D6 D7 and D9 this is normal See FIGURE T...

Page 26: ...ans the expansion unit is on standby mode See picture below FIGURE T2 C NOTE If the above LEDs are not coming ON please check the power standby cable make sure it is firmly connected to Thunderbolt In...

Page 27: ...id green LED on the backplane signifies standby mode The magma device is switched off on the electronic interface but it draws some power on standby mode It is waiting to be activated by a remote powe...

Page 28: ...Mac Operating System To verify a successful installation of Magma Roben 3 on Mac select About This Mac under the Apple Icon 1 Your first step will vary depending on which version of Mac OS X you are...

Page 29: ...ture below applies for Thunderbolt 2 Tbolt2 Series is the new device name for Thunderbolt 2 IMPORTANT Thunderbolt 2 requires Mac OS 10 9 and above It is highly recommend to update your Mac to the late...

Page 30: ...he verification is successful you can install 3rd Party cards as well as auxiliary peripherals such as hard drives into the chassis If however the installation was unsuccessful you may not see the PCI...

Page 31: ...ac OS driver that is Thunderbolt Aware is required so the PCIe hardware will be recognized by Mac OS through Thunderbolt Technology 1 Your first step will vary depending on which version of Mac OS X y...

Page 32: ...est chipset and card driver A PCIe device driver is software to make a piece of hardware function with the OS Thunderbolt Aware Driver is required for PCIe cards For Mac OS a Thunderbolt Aware Compati...

Page 33: ...pply any third party PCIe drivers If you need driver you must contact the vendor or manufacturer of the PCIE card If you would like to determine whether the 3 rd party PCIE card has a Thunderbolt Comp...

Page 34: ...ess Root Port with a PCI Standard PCI to PCI Bridge beneath it If the verification is successful you can install 3rd Party cards as well as auxiliary peripherals such as hard drives into the chassis I...

Page 35: ...Magma ExpressBox 3T Chapter 3 Verify Installation 35...

Page 36: ...e slowest speed setting If the chassis gets hot during use you should increase the fan speed to provide more cooling You will need a pair of needle nose pliers or a similar tool used for grabbing smal...

Page 37: ...sBox 3T Chapter 4 Technical Information 37 Older EB3T unit Fan Controller Below are steps on how to access the Fan controller on older EB3T units first generation EB3T model Setting the Fan to slowest...

Page 38: ...Magma ExpressBox 3T Chapter 4 Technical Information 38 Setting the Fan to fastest speed mode...

Page 39: ...Magma ExpressBox 3T Chapter 4 Technical Information 39 New EB3T unit Fan Controller...

Page 40: ...Magma ExpressBox 3T Chapter 4 Technical Information 40 Setting the Fan to fast speed mode Setting the Fan to slowest speed mode Setting the Fan to medium speed mode...

Page 41: ...ith the ability to add 4 2 5 hard drives to an ExpressBox 3T Should you need to replace your entire drive bay housing you need to purchase the N Drive Cage The Storage Kit is composed of the following...

Page 42: ...n 42 NOTE PCIe Controller Card and Drives are not included with the storage KIT Drive Bay Installation 1 Connect Power Cable to Drive Interface Board 2 Connect SAS SATA Cable to Interface Board 3 Conn...

Page 43: ...hapter 4 Technical Information 43 4 Mount Interface Board 5 4pin Connector is closer to the front fan as shown from the picture below Secure the Interface board 6 Remove all 4 Drive Trays as shown fro...

Page 44: ...ma ExpressBox 3T Chapter 4 Technical Information 44 7 Install Drive Cage as shown from the pictures below 8 The Label orientation should be far away from the Front fan 9 Align and latch Metal Tab in S...

Page 45: ...Magma ExpressBox 3T Chapter 4 Technical Information 45 10 Secure Drive Cage Housing 11 Place drive inside the tray as shown from the pictures below NOTE Drives are not included with the storage KIT...

Page 46: ...Magma ExpressBox 3T Chapter 4 Technical Information 46 12 Turn the tray over and secure the drive 13 Drives are now ready 14 Install Drive Tray...

Page 47: ...TTO Areca Adaptec and Startec and etc that manufacture these type of cards ATTO and ARECA are the two most common controller cards that are compatible with EB3T expansion unit Controller Card Installa...

Page 48: ...essBox 3T Chapter 4 Technical Information 48 1 Connect the SAS SATA Cable from the N Drive cage to controller card 2 Plug in Controller Card and secure it Make sure the card is firmly seated into the...

Page 49: ...for further instructions Areca has its own Graphical User Interface for RAID configuration and management You need to install Archttp first follow the instructions below 1 Go to http www areca com tw...

Page 50: ...ment do these steps 1 Clear Internet History Reset Internet to default setting 2 Shutdown computer And unplug power from Magma EB3T 3 Disconnect Thunderbolt Cable 4 Remove and reseat Areca controller...

Page 51: ...Magma ExpressBox 3T Chapter 4 Technical Information 51...

Page 52: ...Magma ExpressBox 3T Chapter 4 Technical Information 52...

Page 53: ...Magma ExpressBox 3T Chapter 4 Technical Information 53...

Page 54: ...Magma ExpressBox 3T Chapter 4 Technical Information 54...

Page 55: ...Magma ExpressBox 3T Chapter 4 Technical Information 55...

Page 56: ...rive and create partition Different Operating Systems have their own utility for creating partitions On Mac OS you have to use the Disk Utility On Windows you have to use Disk Management IMPORTANT The...

Page 57: ...derbolt Interface card in the chassis prior to installing the new Thunderbolt 2 Interface card 1 Remove the screw on top of the mounting bracket 2 Disconnect the 3 pin wire power cable from the Interf...

Page 58: ...Card Upgrade 58 1 Align the Interface card on top of the PCIE slot 2 Gently push the card until it is firmly seated in the PCIe slot 3 Reconnect the 3 pin wire power cable to Thunderbolt 2 Interface...

Page 59: ...NOTE The new Thunderbolt 2 Interface card is shorter that the old Thunderbolt 1 Interface card Thunderbolt 1 Thunderbolt 2 Vendor ID Magma 0X19 0X19 UID 0X00190003 0X00190008 Mac OS Supported 10 8 bel...

Page 60: ...Magma ExpressBox 3T Chapter 5 Thunderbolt Interface Card Upgrade 60 Check Verify Magma Device in Apple System Profiler...

Page 61: ...Magma ExpressBox 3T Chapter 5 Thunderbolt Interface Card Upgrade 61...

Page 62: ...Magma ExpressBox 3T Chapter 5 Thunderbolt Interface Card Upgrade 62 Check Verify PCIe Device in Apple System Profiler...

Page 63: ...is plugged in as shown below Q If EB3T DBdoes not power up how do I determine whether I have a bad power supply a bad interface card or defective cable A A working system should illuminate Five Green...

Page 64: ...f it shows No then the driver does not work through Thunderbolt and the PCIe card will not be visible in ExpressBox 3T Q My PCIe card is not getting detected when installed in 1st PCIE slot what shoul...

Page 65: ...e type of cards installed in the chassis may limit the number that can be daisy chained successfully If a daisy chain device doesn t work check to see if a RED led on the Magma Thunderbolt Card in the...

Page 66: ...Magma ExpressBox 3T Chapter 6 Troubleshooting FAQ 66...

Page 67: ...an Upgrade 67 Chapter 7 Fan Upgrade How to replace the fan Remove Fan Housing Remove Screws to dismount Fan the housing Remove Circuit Board from fan Separate old Fan from Housing Prepare new fan Conn...

Page 68: ...Magma ExpressBox 3T Chapter 7 Fan Upgrade 68 Prepare Fan Housing Place Fan inside the Housing and then flip the fan make sure the logo is facing down...

Page 69: ...Magma ExpressBox 3T Chapter 7 Fan Upgrade 69 Align fan to mounting holes Secure the Fan Mount the Circuit Board Secure the Circuit Board Place the jumper to proper setting...

Page 70: ...possible damage Note Expansion board and PCIe PCI cards that arrive damaged in shipment will not be covered under warranty Returning Merchandise to MAGMA If factory service is required a Service Repr...

Page 71: ...the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that...

Page 72: ...Manual P N 09 09989 01 Rev G1...

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