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User Manual

ID Card Printer

Document: 4392 Version v1.01 – 17/07/2018

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Summary of Contents for Ultima

Page 1: ...1 User Manual ID Card Printer Document 4392 Version v1 01 17 07 2018 ...

Page 2: ...sing the Correct Connector for your Region 10 installing the driver 11 The printer Driver settings 13 Using your ID Card Printer 14 Printer Main Components 14 Front Display Panel 15 Printer Menus 16 Main Homepage 16 Main Homepage cont 17 Tools Menu 17 Additional Settings Options 18 Help Menu 19 Cleaning Menu 20 The Internal Test Card 21 Available Encoder Modules 22 Choosing the Right dye film 23 C...

Page 3: ...IMPORTANT 26 Cleaning Supplies 26 Cleaning the Printer Rollers using the Cleaning Kit 27 Replacing the Cleaning Roller 28 Cleaning the Print Head using the Cleaning Swab 29 Cleaning the Printer using the Cleaning Card 30 Upgrading to DUO Operation 31 Available consumables 32 Printer Error codes 33 ...

Page 4: ...ly grounded connection When handling the printer avoid touching the thermal printing edge of the thermal print head Any grease and contamination will shorten its life Before transporting the printer remove the dye film card hoppers and pack the printer in its original packaging CE DECLARATION FCC DECLARATION Information to the user NOTE This equipment has been tested and found to comply with the l...

Page 5: ... follow the simple steps in this guide on installing your Printer This guide helps you make your printing experience more enjoyable and secure Please ensure you have the following items before you begin the installation 1 ReTransfer ID Card Printer 2 Card Hopper and Stacker 3 USB Cable 4 QuickStart Guide 5 Driver CD ROM 6 Cleaning Cards x2 7 Power Adaptor and Leads 2 3 7 6 4 5 1 ...

Page 6: ... A correctly Earthed Power Supply Ambient temperature 10 to 30o C 50 to 86o F Protection from direct sunlight and chemicals Protection from sudden temperature changes Relative Humidity 20 70 Sufficient space for Opening the Front Cover Cable access at the rear See Below IMPORTANT Install the Driver software BEFORE connecting the USB Cable 2 1 ...

Page 7: ... into place Always fan the Cards to ensure these do not stick together due to a build up of static electricity Try to handle the Cards as little as possible before printing Card Stacker Insert the Stacker into the aperture on the left side of the Printer and click into place The Stacker can hold up to 200x 30 thou 0 76 1 02 mm thick Cards Card Stacker Card Feed Hopper ...

Page 8: ...lling the Dye Film 3 Open the Printer s Front Cover and remove the Films from their Packaging 4 Films correctly inserted 1 Inserting the Retransfer Film 2 Inserting the Dye Film 5 Close the Film Cartridge then insert the Cartridge into the Printer ...

Page 9: ...Supply Unit PSU to the rear of the Printer but do not connect the USB cable at this stage Printers will despatch with the correct regional mains connector which will include one of the following illustrated below IMPORTANT Do not connect the USB until the CD ROM Driver has been installed ...

Page 10: ...ReTransfer ID Card Printer User Manual 10 Choosing the Correct Connector for your Region ...

Page 11: ...nterface The installation procedure is the same for Ethernet except you will be prompted to enter an IP Address 1 Load the driver CD ROM into the PC Note If the CD does not run automatically click the Start Button then click on Run Type D autorun where D is the drive letter for your CD Drive then press the Return Key 2 Now follow the on screen instructions to install the Printer Driver please see ...

Page 12: ...ion connect the USB cable shown below Now restart the Computer 2 When complete you should now see the installed Driver icon on the Devices and Printers window on the Computer this may take several seconds as the Computer needs to configure the USB Port in order to communicate with the Printer 3 Installation complete ...

Page 13: ...ver Settings The Printer Driver contains a built in help file in HTML format this file gives an excellent clear explanation of each Driver setting To view the Driver s help file go to the Printing Preferences as described above and click on the Help Button Open the Devices and Printers Window Right click on the Printer icon Select Printing Preferences ...

Page 14: ...D Card Printer Printer Main Components Printer Front View Front Cover Card Feed Hopper Power On Off Card Stacker Colour Touch Screen Rear Interface Panel Zoomed Ethernet USB A USB B PSU Printer Rear View Rear Ventilator Top Ventilator Rear Interface Panel ...

Page 15: ... Liquid Crystal Display LCD capable of displaying 16 7 million colours at a resolution of 480 x 272 pixels w x h Cleaning Remove Cards Remove Film Insert Cleaning Card Help How to replace the Film How to Clear a Print Jam How to Clean the Printer How to Open the Door Main Homepage Reset Printer Settings System Information Print Sample Card Tools ...

Page 16: ... connection method to the Printer Temperature Ready Indicates whether the Heated Roller temperature has reached the required temperature The operating temperature can be displayed by touching this icon Unused Film Indicates the unused Film left on the Spool Temperature Ready Unused Film Printer connection Tools Menu Help Menu Cleaning Menu ...

Page 17: ...ReTransfer ID Card Printer User Manual 17 Main Homepage cont Tools Menu Tools Menu Homepage Additional Settings options are shown on Page 15 ...

Page 18: ...nu Homepage The Printer s IP Address can be set manually if required Manually enter the IP Address you wish to set and click Enter If you make a mistake or wish to change the address click Delete Any changes made will take effect after the printer is restarted Additional Language options are also possible All settings in this window can be saved ...

Page 19: ...ReTransfer ID Card Printer User Manual 19 Help Menu Clicking any of the Help Menu Buttons will display a short animation showing the process selected Help Menu Homepage ...

Page 20: ...ReTransfer ID Card Printer User Manual 20 Cleaning Menu Cleaning Menu Homepage Cleaning the Printer is easy Simply select the Cleaning option from the Main Homepage and follow the On Screen instructions ...

Page 21: ...est Card The internal Test Cards are essentially the same images that are accessible via the Tools Menu clicking the Print Sample Card Button Each of the above images is stored and generated entirely within the Printer making these independent of the Host PC ...

Page 22: ...lly any contact smart card The dual interface feature implemented on a small PCB economically supports end user environments where both contactless and contact smart card technology may be in use The reader supports contactless Smart cards with up to 424 kbps in ISO 14443 transmission mode Upgrade Smart Only Magnetic encoding is enabled by default if a Magnetic Encoder Module is fitted within the ...

Page 23: ...y such as Barcodes etc on the rear of the Card Below is a general guide to selecting the most suitable Film for any typical application Dye Film Typical Use HE1000 YMCK Dye Film RT Film Set 1000 Prints HE3000S Holokote Film Set 3000 Prints 4 YMCKK 3 RT Films HE3000K Holokote Film Set 3000 Prints 4 YMCKS 3 RT Films HE750YMCKK YMCKK Dye Film 750 Prints HE750YMCKS YMCKS Dye Film 750 Prints HE1000YMCK...

Page 24: ...est image quality always use high grade PVC Cards Pure PVC Card stock or laminated PVC Polyester Cards are available The latter are more durable and better suited to heavy use and heat lamination when required For access control and Smart Card applications your Dealer should provide the appropriate type for Retransfer printing For consistent results stick to a single variety of good quality Cards ...

Page 25: ... from the card feed area attempt to retrieve the card by hand If this is not possible then use the Move card feature which will turn the drive rollers in the required direction in order to free the card Important Using this method the card should be ejected from the right hand side of the printer feed Hopper location If the card still cannot be retrieved then please contact Technical Support for f...

Page 26: ...d that you clean the Printer s rollers and Print Head each time you change Dye Films A clean Printer will produce superior quality printed Cards and is less likely to require Factory maintenance and or repair In normal environments regular maintenance should improve the longevity of the Print Head itself Remember foreign particles can lodge under the Head and cause permanent damage Increased relia...

Page 27: ...Film Cleaning the Printer Rollers using the Cleaning Kit What s in the Cleaning Kit Adhesive Cleaning Cards Self adhesive Cards with a paper peel off backing used for removing contamination From Feed Rollers Swabs Alcohol soaked Swabs used for cleaning the face of the Print Head and hard to reach transport areas Roller Wipes Alcohol soaked wipes used for cleaning Feed Rollers ...

Page 28: ...er Cover This completes the replacement process for the Cleaning Roller Hinge the Roller Cover forward Unclip the used Cleaning Roller and slide out the Steel Bar Do Not Discard this Bar Discard the used Cleaning Roller Hinge Roller Cover forward Remove the paper wrapper protecting the sticky layer on this Roller Slide the Steel Bar into the new Cleaning Roller Unclip and Remove Cleaning Roller ...

Page 29: ...nual 29 Cleaning the Print Head using the Cleaning Swab Using the Cleaning Swab Remove the Cleaning Swab from it s packaging 1 2 Remove the Film Cartridge from the Printer 3 Run the Swab repeatedly along the front Face of the Print Head ...

Page 30: ...he Cleaning Card Using the Cleaning Card 1 Remove the Cleaning Card from the packaging 2 Peel off the backing paper from the Cleaning Card 3 Select the cleaning option on the Printer 4 Follow the instruction on the Printer display 5 Feed the Cleaning Card into the Printer ...

Page 31: ... a Card Rotation Unit however in the UNO the Rotation Unit is only used to rotate a Card in order to facilitate magnetic encoding It is not possible to print two sides of a Card in one operation However the Retransfer printer UNO can be upgraded to a DUO variant as a retro fit if required The upgrade will be available electronically via the Customer Support Portal and is downloaded to the Printer ...

Page 32: ... Dye Film 750 Prints HE750YMCKS YMCKS Dye Film 750 Prints HE1000YMCK YMCK Dye Film 1000 Prints HE1000RT Re transfer Film 1000 Prints HE1000RTD Durable Re transfer Film 1000 Prints HE3000K BLACK K Dye Film BLACK 3000 Prints Cleaning Kit E9887 Reverse Transfer Printer Cleaning Kit Cards M9006 793 PVC CR80 Cards Plain M9006 794 PVC CR80 Cards Magnetic Stripe Hi Co M9006 796 PVC CR80 Cards Holopatch P...

Page 33: ...s developed a fault 114 HoloKote verification failure While processing a HoloKote file the printer detected that the file data was not of the correct format This may be because the wrong file was sent the file has become corrupted or there was an error in the software which produced the file 115 HoloKote slot empty While attempting to retrieve a HoloKote file from the SD card the printer was unabl...

Page 34: ...version recognising the given destination 1029 Heated roller timeout During a print job while waiting for the heated roller to reach its target temperature it took too long to reach that target 1030 Heated roller cam error While carrying out a printer soak test the printer was unable to lower the heated roller This is possibly either because the heated roller cam opto sensor is faulty or the cam m...

Page 35: ... not working properly or the head opto sensor is faulty 1037 Mag verify The printer attempted to read data from a mag card in order to verify an encode operation but no data was found not even leading zeroes This could mean that the card was loaded in the wrong orientation the wrong type of card was used the mag PCB was faulty the head stepper motor was not functioning properly or the head was phy...

Page 36: ...ter was requested to carry out a printer soak test but detected that film was fitted All film should be removed before retrying the soak test 1049 No film is fitted While initialising the print engine the printer was unable to detect either of the film RFID tags This is possibly because neither roll of film is fitted or there is a problem with the RFID reader hardware 1050 Printhead timeout During...

Page 37: ...but detected that the heated roller was too hot above 60 degrees Celsius The printer should be switched off and allowed to cool and then switched on without film fitted before retrying the soak test 2052 No cleaning card At the start of a roller cleaning routine the printer was waiting for the cleaning card to be inserted into the print engine However it took too long for the cleaning card s leadi...

Page 38: ...odule which controls the heated roller temperature the printer detected that the heated roller temperature was above the maximum permitted level This is either due to a fault in the control software or a problem with the temperature measurement hardware 9001 The Printhead is over temperature In the firmware module which controls the Printhead temperature the printer detected that the Printhead tem...

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