How to
get service or support if things go wrong
If you have a problem with the installation or operation of your Magicard printer, first
please re-check to ensure that you have followed the instructions given in this guide.
Rio 2e and Tango 2e Printer Support
We also recommend that you visit our website
www.ultramagicard.com
where
additional FAQs and technical support information are available, and a ‘contact us’
email form to report any problems.
If you still have a problem you will be covered by our warranty.
Follow the instructions under ‘Limited Warranty Information’ to obtain assistance.
SAFETY INSTRUCTIONS
Please read all of these instructions before using your printer. Observe the markings
on the rear panel of the printer.
•
To prevent electric shock do not remove covers.
•
Do not attempt to service the printer yourself.
•
There are no user serviceable parts inside. In the event of malfunction, refer
servicing to your nearest Ultra Electronics Service Center.
•
Use only a power source within the limits marked on the rear panel label.
•
Take care not to spill any liquid on the printer.
•
Ensure that the power supply cord is not longer than 6 feet (2 metres) and
includes a properly grounded connection.
•
If using this printer in Germany:
To provide adequate short-circuit protection and over-current protection for this
printer, the building installation must be protected by a 16 Amp circuit breaker.
Bei Anschluß des Druckers an die Stromversorgung muß sichergestellt werden,
daß die Gebäudeinstallation mit einem 16-AÜberstromschalter abgesichert ist.
Warnings, Cautions and Notes
Throughout this guide and in text on the CD, the following conventions are
used to identify important information.
WARNING - Warning messages indicate where personal injury could result
from not following the correct procedures.
CAUTION - Caution messages indicate where damage to equipment could
result from not following the correct procedures.
NOTE - Notes convey important information that is identified within the text.
When Handling the Printer
Avoid touching the thermal printing edge of the thermal printhead. Grease
and contamination will shorten its life.
Before transporting the printer, remove the dye film and card hoppers.
Pack the printer in its original packaging.
If you have a problem with the installation or operation of your Magicard printer,
please first recheck to ensure that you have followed the instructions given in
this guide and on the CD ROM.
We also recommend that you visit our website
www.ultramagicard.com
where
additional FAQs and technical support information is available, and a ‘contact
us’ email form to report any problems.
CONSUMABLES
The Magicard Rio 2e and Tango 2e is a dye-sublimation printer which transfers
color from a dye film or ribbon onto the surface of a PVC printable card.
For best results, use only Magicard dye film.
Dye film and cards are available as follows:-
Rio 2e and Tango 2e
LC1 : YMCKO 5 panel dye film 350 images per roll
(Part No. M9005-751).
LC3 : Monochrome resin black 1,000 images per roll
(Part No. M9005-753).
LC6 : KO 2 panel dyefilm (black and overcoat) 600 images per roll
(Part No. M9005-756).
LC8 : YMCKOK 6 panel dye film 300 images - Tango 2e only -
(Part No. M9005-758).
Range of monochrome ribbons (red, blue, green, gold, silver or white)
1,000 images per roll.
PVC ISO CR80 sized cards. Magnetic stripe, contactless (proximity), smart,
adhesive backed and HoloPatch™ cards available.
CLEANING KITS
Rio 2e and Tango 2e (Part No. M9005-761)
Using externally fed T-Card plus replaceable cleaning roller.
The Magicard T-Card cleaning system is easy to use. Regular cleaning is
essential to keeping your printer in good working condition.
HOLOKOTE™ SECURITY
Ultra’s patented HoloKote™ watermark system is a built-in feature of your
Magicard printer and cannot be copied or bypassed. HoloKote™ costs
absolutely nothing to use.
CUSTOM KEY
The custom key enables you to use your own personal HoloKote™ watermark.
It can also be used as a printer lock.
HOLOPATCH™ CARDS
For more visible security, try HoloPatch™ cards. When you print with
HoloPatch™ cards, one area of the HoloKote™ security pattern is highlighted
by a highly reflective ‘super-diffuser’ patch, making the logo clearly visible at a
distance and under all lighting conditions.
LIMITED WARRANTY INFORMATION
1) Coverage: Ultra Electronics Ltd Warrants that the MAGICARD printer shipped with this Warranty
statement will conform to the manufacturers specifications and be free from defects in materials or
workmanship for a period of 12 months from the date of original purchase by the user, but there are
additional conditions on the printhead Warranty (see paragraph 2).
2) Limited Printhead Warranty: Ultra warrants that, under normal use and service, thermal printheads will
be free from defects in material and workmanship for a period of twelve (12) months from the date of original
purchase or for a quantity of 40,000 printed cards, whichever comes first, provided that Ultra-approved card
media is utilised. If a Warranty claim is submitted for a defective printhead, Ultra will have the right to inspect
the printhead and samples of the printed and blank ID cards used with it for the purpose of verifying that the
claimed defect has not been caused by non- Ultra approved media, or by foreign particles or substances
which have caused chemical or physical damage. Ultra's decision in any such claims shall be final.
3) Warranty Claims: If the MAGICARD printer proves defective during this period, please contact the Ultra
Service Center, at the address and telephone/fax number given below. The Ultra Service Center personnel may
first ask you to carry out certain simple checks to confirm the nature of the problem, and if a return is
appropriate they will give you a Return Authorisation Number and consignment instructions to the appropriate
repair center. Ultra will, at its option, repair or replace the defective parts at no charge to the customer.
4) Warranty Limitations: The Warranty does not apply to MAGICARD printers that have been:
❑
Damaged through physical or electrical mishandling.
❑
Damaged through operation in environments which are outside normal office conditions in terms of
corrosive atmosphere, temperature, humidity, shock or vibration.
❑
Improperly installed or interfaced to other products which may exhibit software problems or expose the
MAGICARD to improper voltages or control signals.
❑
Fitted with dye film rolls from any source other than Ultra Electronics, or have been used to print on
anything other than card surfaces which are approved by Ultra and which will generally be made of
PVC, be completely flat, and be free of harmful particles or substances.
❑
Serviced or interfered with by anyone other than an Ultra Authorised Service provider.
5) Shipping: Insurance and shipping costs incurred in sending the MAGICARD printer for Warranty service
are the responsibility of the customer. Whenever possible Ultra Service Centres will use the same class of
shipping service selected and paid for by the customer to return the printer. Return shipping costs from Ultra
to the customer will be at Ultra's expense. After obtaining the Return Authorisation Number as described
above, the printer should be securely packed in its original packaging with proof of date of purchase and a
note describing the problem and quoting the Return Authorisation Number. The printer must be sent to the
service center address supplied with the Return Authorisation Number by the main service center. This
address may be different to the address listed below, but will generally be closer to you. Please also mark
the Return Authorisation Number on the outside of the shipping carton. All customs duties and taxes, if
applicable, are the responsibility of the customer.
6) Applicability: The Warranty and remedy provided above are exclusive and in lieu of all other warrants,
either express or implied, including but not limited to, implied warranties of merchantability and fitness for a
particular purpose. Any statements or representations made by any other person or firm are void. Neither
Ultra Electronics Ltd nor its affiliates shall be liable for any loss, inconvenience, or damage, including direct,
special, incidental, or consequential damages, resulting from the use or inability to use the Ultra product,
whether resulting from breach of Warranty or other legal theory even if Ultra has been advised of the
possibility of such damage or loss.
This Warranty is governed by the laws of England. Any dispute arising out of or relating to this Warranty shall
be submitted for arbitration of this dispute or disputes pursuant to the rules and regulations of the UK
Arbitration Act. This Warranty gives you specific legal rights, and you may also have other legal rights which
vary from country to country so the above limitations and exclusions may not apply to all customers.
If you have warranty enquiries or experience a problem, call or fax our service center
or visit our web site (www.ultramagicard.com)
WARRANTY
UltraCoverplus™ Extended Warranty & Loaner Service
Ultra will
•
Replace a failed printhead without charge whatever the cause of failure (provided
Ultra consumables have been used exclusively).
•
Repair a failed printer without charge.
•
Provide a loan unit on request to replace a printer returned for repair.
•
Pay for all shipments to the customer.
You must
•
Keep this warranty information in a safe place.
•
Contact the service line above if you have a problem.
•
Promptly ship to Ultra:
-
A failed printhead for replacement.
-
A failed printer for repair.
-
A loan printer when your unit is returned.
-
Pay for all shipments to Ultra.
Making a Claim
a)
If your product is exhibiting a problem and is covered by UltraCoverplus, FIRST contact our Technical
Support team for troubleshooting. The ‘phone number is listed below.
b)
If Technical Support cannot solve the problem and your product is defective, a Manufacturer’s Return
Authorisation Number (MRAN) will be issued to you.Please have the product’s model and serial
number ready for warranty verification. (See label on the rear of the printer).
c)
Once is has been verified that you product is covered by UltraCoverplus, please ensure the consignment
address is forwarded before 1pm so that there is no delay in shipment of a loan printer if required.
d)
On receipt of the loan unit, please ship the defective product to your Magicard Service Center
promptly to avoid rental charges for the loan unit. Retain all necessary items for your with the loan unit.
e)
The product should be securely packed in its original packaging with a description of the problem and
quoting the MRAN number. Please also mark the MRAN number on the outside of the shipping carton.
f)
If your defective unit is not receiver within one week of the loan machine being dispatched from Ultra,
a rental charge will apply.
g)
Once your product has been repaired it will be shipped back to you. On receipt, please return the loan
unit promptly. After a period of one week, unless agreed in writing by Ultra, a rental charge will
become payable.
h)
Insurance and shipping costs incurred in sending the original product for service and returning the loan
unit are the responsibility of the customer. Ultra will pay freight costs to ship the loan unit out and to
return the repaired item. If your printer is not covered by UltraCoverplus, it may still be covered by
our standard 12 month warranty.
If you purchased your Magicard printer in North America or the EU, you should be
covered by our
free
two year UltraCoverplus™ extended warranty and loaner
program. Outside of these territories our standard one year limited warranty
applies (See below).
CALL
US
(425) 556 9708
Ultra Electronics Inc.
MAGICARD US Service Center
6711 - 176th Avenue NE
Redmond, WA 98052, USA
Fax: (425) 556 3962
CALL
EU
+44 (0) 1305 784 738
Ultra Electronics Limited
MAGICARD Service Centre
Waverley House, Hampshire Road, Granby Estate
Weymouth, Dorset, DT4 9XD, UK
Fax: +44 (0) 1305 777 904
EMC
Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Canadian Department of Communications Statement
This Class B digital apparatus meets the requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la Classe B respecte toutes les exigences du Reglement
sur le Materiel Brouilleur du Canada.
EU Declaration of Conformity
The EU Directives covered by this Declaration
89/336/EEC Electromagnetic Compatibility Directive,
amended by 92/31/EEC & 93/68/EEC
72/23/EEC Low Voltage Equipment Directive, amended
by 93/68/EEC
The Product Covered by this Declaration
Magicard Rio 2/Tango 2 Card Printer
The Basis on which Conformity is being Declared
The product identified above complies with the requirements of the above EU
Directives by meeting the following standards
EN 55022:1998+A1:2000 - Information technology equipment – Radio disturbance characteristics
– Limits and methods of measurement
EN61000-3-2:2000 – Limits for harmonic emissions
EN61000-3-3:1995+A1:2001 – Limitation of voltage fluctuations and flicker in LV supply systems.
EN 55024:1998+A1:2001+A2:2003 – Information technology equipment – Immunity characteristics
– Limits and methods of measurement.
BS EN 60 950-1: 2001 - Safety of Information technology Equipment Including Business
Equipment.
The technical documentation required to demonstrate that the product meets the requirements of
the Low Voltage Directive has been compiled and is available for inspection by the relevant
enforcement authorities.
ABOUT THIS GUIDE
This guide is to assist you with the set-up and use of your Rio 2e or
Tango 2e ID card printer.
The printer models covered by this document include:-
M9006-749e -
Magicard Rio 2e Secure ID card printer
M9006-745e -
Magicard Tango 2e Secure Double-sided ID card printer
M9006-751e -
Magicard Rio 2e Secure ID card printer with built-in
magnetic stripe card encoder
M9006-747e-
Magicard Tango 2e Secure Double-sided ID card printer
with built-in magnetic stripe card encoder
M9006-820e -
Magicard Rio 2e Secure ID card printer with built-in
contact chip card encoder
M9006-821e-
Magicard Tango 2e Secure Double-sided ID card printer
with built-in contact chip card encoder
The information contained in this guide is subject to change without notice.
Ultra Electronics Limited shall not be liable for errors contained herein or for
incidental or consequential damages in connection with the furnishing,
performance or use of this material.
This document contains proprietary information belonging to Ultra Electronics
Limited and may not wholly or partially be copied, stored in a data retrieval
system, disclosed to third parties or used for any purpose other than that for
which is was supplied, without the express written authority of Ultra
Electronics Limited. All rights are reserved.
Magicard
®
is registered as a trademark with the United States Patent and
Trademark Office, Reg. No. 2,197,276.
The HoloKote™ feature of Magicard
®
printers is protected by US PATENT
No: 5,990,918 and by European PATENT SPECIFICATION EP 0 817 726 B1.
Microsoft and Windows are trademarks of Microsoft Corporation.
Copyright 2006 Ultra Electronics Limited.
QUICKSTART
GUIDE
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Standard
Free 2-year warranty
in North America and EU only
