18
TROUBLESHOOTING
ALARM CODES
Problem
Cause of Problem
Code
Alarm Sound
Stopping Alarm
Water Hose Alarm
Failure to reach preset water level
after filling for approx. 16 minutes.
E1
Other lights
are off.
Buzzer for 10
seconds every
16 minutes.
Open lid to
fix fault, then
close to stop
alarm.
Open Lid Alarm
Opening the lid while the washer
is running or after starting the
delay function.
E2
Other lights
are off.
Imbalance Alarm
Washing machine imbalance
checked 3 times.
E3
Other lights
are off.
Drain Alarm
Failure to finish draining after 4
minutes.
E4
Other lights
are off.
Overflow Alarm
Water inlet hose.
E5
Other lights
are off.
Door Lock Alarm (MCSTCW21S3
and MCSTCW21W3 only)
Door Failed to properly lock or
unlock
E6
Other lights
are off.
NOTE
:
•
Overflow alarm: Water drain valve remains open until manual intervention (shutoff).
•
Once the alarm stops, the washer returns to its previous status prior to the alarm indication.
•
Code E6: Unplug the power cord to open the lid. If the door is open, press the Power button.
When the washing machine needs servicing, contact our customer service department, and a representative will
try to diagnose the issue. DO NOT dismantle the washing machine without prior permission. Doing so will void
your warranty.
If the washing machine fails to operate properly, or it sounds an alarm, check the following guidelines for possible
solutions to common problems or alarm indicators.
LIST OF PROBLEMS AND POSSIBLE SOLUTIONS
Problems
Check the Following
Water Fails to Flow In
•
The power is off or the fuse has burned out.
•
Water supply is off or has low pressure.
•
Inlet hose and water tap is connected and open.
•
Inlet valve filter is blocked by dirt buildup.
•
Coil of inlet valve is damaged.
•
Program is paused.
Washing Machine Fails to Run
•
The power is off or the fuse has burned out.
•
The power supply voltage is too low.
•
Water needs to reach required water level.
•
The DELAY function is activated.
