9
Troubleshooting Guide
You can solve many common refrigerator problems easily, saving you the cost of a possible service
call. Try the suggestions below to see if you can solve the problem before calling for service.
Problem
Possible Causes
Refrigerator does not operate
Refrigerator is unplugged.
The circuit breaker is tripped/ fuse blown.
Compressor turns on and off
The room temperature is warmer than normal
Door is left open or is frequently opened.
The refrigerator does not have the correct
clearances.
The refrigerator has recently been disconnected for
a period of time.
Refrigerator compartments are too
warm
Temperature control is not set correctly.
Door is left open or is frequently opened.
The door gasket does not seal properly.
A large amount of warm or hot food was stored
recently. Wait for the refrigerator to reach its
selected temperature.
The refrigerator has recently been disconnected for
a period of time.
Vibrating or rattling (slight vibration
is normal)
Leveling legs need adjusting
Refrigerator is placed on an
uneven or weak surface.
The refrigerator is touching the wall. Re-level the
refrigerator and move it from the wall.
Temperature of external refrigerator
surface is warm
The exterior refrigerator walls can be as much as
0
30 F warmer than
room temperature.
This is normal while the compressor works to
transfer heat from inside the refrigerator cabinet.
Moisture collects inside the
refrigerator
Door is left open or is frequently opened.
Moisture forms on outside of
refrigerator
Is normal in hot and humid weather. Air carries
moisture into the refrigerator when doors are
opened.
Bubbling or gurgling sounds (like
boiling water)
This is the normal sound of refrigerant (used to cool
refrigerator) circulating throughout the system.
Popping or cracking sounds when
compressor comes on
This is normal.
Metal parts undergo expansion and
contraction, like hot water pipes. The sound will
level off or disappear as refrigerator runs.
The door will not close properly
The refrigerator is not on a level surface.
The gasket is dirty.
The storage basket is out of position.