EN-15
MAINTENANCE
Troubleshooting
Check your problem by using the chart below and try the solutions for each problem. If the microwave
oven still does not work properly, contact the nearest authorized service center.
TROUBLE
POSSIBLE CAUSE
POSSIBLE REMEDY
Oven will not start
1. Electrical cord for oven is
not plugged in.
2. Door is open.
3. Wrong operation is set.
1. Plug into the outlet.
2. Close the door and try
again.
3.
Check instructions.
Arcing or
sparking
1. Materials to be avoided
in microwave oven were
used.
2. The oven is operated when
empty.
3. Spilled food remains in the
cavity.
1. Use microwave-safe
cookware only.
2. Do not operate with oven
empty.
3. Clean cavity with wet towel.
Unevenly cooked foods
1. Materials to be avoided
in microwave oven were
used.
2. Food is not defrosted
completely.
3.
Cooking time, power
level
is not suitable.
4. Food is not turned or
stirred.
1. Use microwave-safe
cookware only.
2. Completely defrost food.
3.
Use correct cooking time,
power level.
4. Turn or stir food.
Overcooked foods
Cooking time, power level is
not suitable.
Use correct cooking time, power
level.
Undercooked foods
1. Materials to be avoided
in microwave oven were
used.
2. Food is not defrosted
completely.
3. Oven ventilation ports are
restricted.
4.
Cooking time, power level
is not suitable.
1. Use microwave-safe
cookware only.
2. Completely defrost food.
3.
Check to see that oven
venti- lation ports are not
restricted.
4.
Use correct cooking time,
power level.
Improper defrosting
1. Materials to be avoided
in microwave oven were
used.
2.
Cooking time, power level
is not suitable.
3. Food is not turned or
stirred.
1. Use microwave-safe
cookware only.
2.
Use correct cooking time,
power level.
3. Turn or stir food.
If the unit is within the warranty period, please contact customer service at 888-775-0202
.
