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WorldPhone – Chapter 5. Appendices
I-1
Appendix I – Troubleshooting
Troubleshooting
1.
The WorldPhone display does not light up:
Portable/Provident:
•
Is the Telephone Unit turned on?
Press the ON/OFF key for 2 seconds.
•
Does the battery need recharging? If needed, connect the univer-
sal adapter for powering/charging.
•
Is the battery inserted properly, or contacts dirty or damaged?
Check the battery (accessible underneath the telephone unit).
Marine/Voyager:
•
Is the Power Supply turned on?
•
Is the Telephone Unit turned on?
Press the ON/OFF key for 2 seconds.
•
Is the Power Supply properly connected?
2.
The access PIN code appears to be invalid:
•
The code may have been changed. The access Phone PIN is
reset to default by logging in as owner:
*
+ owner’s password
Note! The SIM card can only be unblocked using a PUK code (Pin
Unblock Key). Contact the agent.
3.
The WorldPhone cannot find the satellite:
•
Check for correct position of the antenna. Check that no obstacles
block the free sight to the satellite.
Be aware that a window glass may reduce the signal level signifi-
cantly. The signal strength indicator should preferably exceed 415.
•
Check that the coax cable is connected properly.
•
If accessible, try another antenna unit.
•
The warning "Not available" appears in the display.
To restore communication with the satellite,
s
ee chapter 2. Operation:
Advanced functions: Information
available: Oscillator compensation
.
4.
The WorldPhone functions abnormally:
•
Turn off power and disconnect power cable/battery.
•
Connect power cable/battery, and switch on again.
Troubleshooting
Appendix I