CLUSTER Series User Manual rev 1.00
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15
8. Warranty and assistance
8.2. Assistance
There are no user-serviceable parts in your
device. Refer servicing to qualified technical
personnel. In addition to in-house service
department, MAG Audio supports the chain of
distributors, authorized in repairs and service. If
your device needs repairing, contact your MAG
Audio dealer or distributor.
Occasionally, due to the nature of the failure, it
might be necessary to return defective products to
MAG Audio for repair. In this case, before shipping,
please kindly contact your MAG Audio distributor
or dealer, or MAG Audio directly. You will be
provided with the RMA number code and detailed
instructions regarding your particular case. Please
do not send products without a prior authorization.
Thank you for your understanding, cooperation and
choice of MAG Audio products.
8.1. Product warranty
1. By this warranty MAG Audio grants that all
equipment manufactured under the MAG Audio
trademark is free from defects in material,
components and factory workmanship under
the normal use and maintenance for the time as
specified below.
2. All warranty repairs and maintenance of MAG
Audio products shall be carried out at MAG Audio
production sites or by MAG Audio authorized
personnel at no cost for the product purchaser.
3. Warranty period for cone transducers, high
frequency drivers and crossovers, whether sold
separately or as a component of a speaker system,
is 60 months from the production date.
4. Warranty period for enclosures, grills, connection
plates and accessories, whether sold separately or
as a component of a speaker system, is 60 months
from the production date.
5. Warranty period for built-in power amplifiers,
whether sold separately or as a component of a
speaker system, is 36 months from the production
date.
6. Warranty repairs or maintenance will be
performed only if a) MAG Audio product was
purchased from an official MAG Audio distributor
/ dealer and b) warranty card with specified serial
number, production date, realization date, vendor’s
signature and stamp is presented.
7. Warranty shall not cover the following: damage
caused by accident, misuse or failure to follow
exploitation rules stated in technical manual;
repairs performed by non-authorized personnel;
mechanical damage caused by shipping accidents
and normal tear and wear.
8. Warranty shall not be applicable to any product
with defaced, removed, or modified serial number.
9. If your MAG Audio product needs repairing
or maintaining, contact your official MAG Audio
distributor / dealer. Please do not ship your MAG
Audio product without prior authorization.
