32 Maestro E200 Series
www.maestro-wireless.com
11.4 Support
There are several resources available to you for support and troubleshooting of your
Maestro product or for resolving configuration difficulties at Maestro’s support website,
http://support.maestro-wireless.com/knowledgebase.php
.
Try these troubleshooting steps to eliminate your problem. After working through these
steps and if your problem is not solved, please send a ticket to Maestro support team.
Fill out an Online Support Request via:
http://support.maestro-
wireless.com/index.php?a=add
. You will need to create a user account if one is not
already set up.
When submitting a support request, please include a copy of the
System Log
file from the
unit’s and the
configuration files
. This will greatly improve the quality of the initial
response you receive. Without this file, it is often very difficult for the support team to
provide accurate answers to your queries.
To create a copy of the system login on your router and go to
Status > System Log.
Select the entire log, copy it and paste it on a new document file .
To generate an archive of your configuration go to
System > Backup / Flash Firmware,
under the Actions tabs click on
Generate archive.
