PLACING CALLS
To place a call:
Lift the handset
or
Press the
Speaker
button
or
Press the
Headset
button
or
Press the
New Call
softkey
or
Press a line button
Dial the number
To place a second call on the same
line:
Press the
Hold
button
Press the
New Call
softkey
Dial the number
To call an extension number:
Dial the
5
-digit extension number
To call an external telephone
number:
Dial
9
+
1
+ telephone number
To call Emergency Services:
Dial
911
or
9
+
911
To redial the last number called:
Press the
Redial
softkey
To place a speed dial call:
While on-hook, enter the speed
dial code
Press the
SpeedDial
softkey
ANSWERING CALLS
To answer an incoming call:
Lift the handset
or
Press the
Speaker
button
or
Press the
Headset
button
or
Press the
Answer
softkey
or
Press the flashing line button
To answer a second incoming call:
Press the flashing line button
To answer a call on a shared line:
Press the flashing line button
ENDING CALLS
To end a call:
Replace the handset
or
Press the
Speaker
button
or
Press the
Headset
button
or
Press the
End Call
softkey
CALL HOLD
To place a call on hold:
Press the
Hold
button
To retrieve a held call:
Press the
Hold
button
or
Press the
Resume
softkey
or
Press the flashing line button
To toggle between two held calls
on the same line:
Press the flashing line button
To toggle between three or more
held calls on the same line:
Press the flashing line button
Navigate to the held call
Press the
Resume
softkey
To toggle between held calls on
shared lines:
Press the flashing line button
CALL TRANSFER
To transfer a call:
Press the
Transfer
button
Dial the extension number
or
9
+
1
+ telephone number*
Option: Announce the caller
Press the
Transfer
button
or
Transfer
softkey
If no answer or the line is busy:
Press the
Cancel
softkey
Press the
Resume
softkey
or
Press the flashing line button
To toggle between calls:
Press the
Swap
softkey
To transfer two calls on the same
line to one another:
While connected to an active call,
press the
Transfer
button
Press the flashing line button
Press the
Yes
softkey to confirm
and complete the transfer
To transfer a call to a subscriber’s
voice mailbox:
Press the
Transfer
button
Dial
*
+ the voice mailbox number
Press the
Transfer
button
or
Transfer
softkey
CONFERENCE CALLING
To place up to an 8-way conference
call:
While connected to an active call,
press the
Conference
button
Dial the next participant
Option: Announce the conference
Press the
Conference
button
or
Conference
softkey
To add additional participants:
Repeat the above steps
To add an incoming caller to an
existing call or conference:
While connected to the incoming
call, press the
Conference
button
Press the flashing line button
Press the
Yes
softkey to confirm
and complete the conference
To view conference participants:
Press the
Details
softkey
To remove a participant:
Navigate to the participant to
remove
Press the
Remove
softkey
CALL FORWARD ALL CALLS
To immediately forward all your
incoming calls to another number:
While on-hook, press the
Fwd All
softkey
Dial the extension number
or
9
+
1
+ telephone number*
or
Press the
Messages
button
To deactivate call forwarding:
Press the
Fwd Off
softkey
DECLINE
To immediately forward a ringing
call to voicemail:
Press the
Decline
softkey
DO NOT DISTURB
To disable/re-enable the ringer for
all incoming calls:
While on-hook, press the
DND
softkey
CALL PICKUP*
To answer a ringing call on a call
pickup group members phone:
Go off-hook
Press the
PickUp
softkey
Press the
Answer
softkey
CALL PARK
To put a call on hold at one phone
and retrieve it at another:
Press the
Park
softkey
Note:
Displayed park number:
100XX – 100XX
Hang up
To retrieve a parked call:
Dial the park number:
100XX
SELF CARE PORTAL
To customize your phone with
speed dials and other options:
Enter into a web browser:
https://10.128.50.202/ucmuser
Enter your Username:
Network ID
Enter your Password:
Network PW
Click
Sign In
HUNT GROUPS*
To log in/out of your hunt group:
Press the
HLog
softkey
NOTES
* Assigned to lines requiring this
functionality
