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FAQ
QUESTION: Is the Keyboard Controller backwards-compatible?
Answer: The Rock Band Keyboard Controller is not supported by previous Rock Band titles.
Question: Is it okay to leave my wireless receivers plugged in even when the Wii console is off?
Answer: It’s best to remove your wireless receivers from the USB connectors when not in use.
Question: How long should I hold down the sync buttons for?
Answer: The sync buttons only require a quick press and release in order to start the sync process. As soon as you see the LED state change, you can
release pressure on the button.
QUESTION: What is that black port on the side of the Keyboard?
Answer: The Rock Band Keyboard Controller has built-in MIDI functionality that allows this peripheral to act as a MIDI controller when used with other
compatible devices. Please see www.rockband.com/MIDI for more information about this feature and to download the MIDI manual.
Problem: My Keyboard Controller keeps disconnecting.
Solution 1: Ensure there are no 2.4 GHz wireless devices around that could potentially interfere with your Rock Band 3 Keyboard Controller. Common
offending devices include cordless phones, Wi-Fi routers, and microwaves.
Solution 2: Make sure that the batteries are not jarring loose during play. A thin layer of duct tape, cardboard, or weather-stripping foam on the inside of
the battery door can help secure the batteries during insane solos.
PROBLEM: My Keyboard Controller doesn't always engage Overdrive when I want it to.
Solution: Because it is designed to be played either on a level surface or while standing, there is no traditional “tilt” functionality in the Rock Band Key-
board. You can engage Overdrive by pressing the Sustain button, or by using any Rock Band kick pedal; simply plug the pedal into the 3.5 mm Overdrive
jack on the side of your Keyboard Controller and depress the pedal to engage.
PROBLEM: I CANNOT TELL IF MY KEYBOARD CONTROLLER IS SYNCED TO THE WII CONSOLE.
Solution: Follow the graphical instructions on the previous pages to sync your Keyboard Controller to the Wii Console. Remember, a successful sync
should result in a steady blue LED on the wireless receiver. If Rock Band 3 is running, the system will also assign the Keyboard Controller a player
number and illuminate the appropriate LED. If the system is still in the Wii HOME Menu, the LEDs will remain blank until the game is started.
PROBLEM: My Keyboard Controller isn’t working in the Wii HOME Menu and it hasn’t assigned me a controller number.
Solution: While the Keyboard Controller will sync up to the wireless receiver while the Wii console is in the Wii HOME Menu, you will need an active Wii
Remote to select Rock Band 3 and enter the game. Once the game is up and running, the Wii Console will assign your connected Keyboard Controller a
player number (1-4). At this time, you can put the Wii Remote away and navigate the in-game menus with the Keyboard Controller.
PROBLEM: The game is asking me for a microphone. I don’t want to be the singer.
Solution: If you want to play keyboard parts, sync the Keyboard Controller to your Wii Console, and then use it to navigate the in-game menus.
Since the Wii Remote is used to control the vocal players’ settings, when one is connected to the Wii console, the game will look for a microphone.
You should also be sure that the peripheral you are using is compatible with the software title you are playing. Please see
RockBand.com/compatibility for more information.
PROBLEM: I have multiple peripherals and I cannot plug them all in – there are only two ports!
Solution: Many of our Rock Band peripherals have wireless receivers that also have USB pass-throughs that will allow you to attach multiple
peripherals using only two USB connectors. Most powered USB hubs will expand your capabilities. Please remember to never "daisy chain" a Rock
Band wireless receiver that has a USB pass-through into another Rock Band hub with a USB pass-through. For examples of popular setups, please visit
http://www.rockband.com/support.
For service under the warranty,
DO NOT
return the game or any portion of the game (including keyboard) to any retail store, even if that is where you originally purchased it. Retailers are
NOT
part of
our authorized warranty support program. In the unlikely event you encounter a problem with any part of the game, please visit http://www.madcatz.com. This website contains detailed instructions on
how to take advantage of our warranty support program.
2-YEAR LIMITED WARRANTY (EUROPE ONLY)
Mad Catz warrants this product to be free from defects in materials and workmanship for the warranty period. This non-transferable, 2-year limited warranty is only to you, the first end-user purchaser. If
a defect covered by this warranty occurs AND you have registered your product with Mad Catz AND you provide proof of purchase, Mad Catz, at its option, will repair or replace the product at no charge.
The Mad Catz 2-year limited warranty is available to European customers. Your sole and exclusive remedy is repair or replacement of your Mad Catz product. In no event shall Mad Catz liability exceed
the original purchase price of the product. This warranty does not apply to: (a) normal wear and tear or abusive use; (b) industrial, professional or commercial use; (c) if the product has been tampered
with or modified.
90-DAY LIMITED WARRANTY (NORTH AMERICA ONLY)
Mad Catz warrants this product to be free from defects in materials and workmanship for the warranty period. This non-transferable, ninety (90) day limited warranty is only to you, the first end-user
purchaser. If a defect covered by this warranty occurs AND you have registered your product with Mad Catz AND you provide proof of purchase, Mad Catz, at its option, will repair or replace the product
at no charge.
The Mad Catz ninety (90) day limited warranty is available to North American customers. Your sole and exclusive remedy is repair or replacement of your Mad Catz product. In no event shall Mad Catz
liability exceed the original purchase price of the product. This warranty does not apply to: (a) normal wear and tear or abusive use; (b) industrial, professional or commercial use; (c) if the product has
been tampered with or modified.
To receive warranty service you must:
- North America: call Mad Catz Technical Support at 1.800.659.2287 or 1.619.683.2815
- Europe: call Mad Catz Technical Support at +44 (0) 8450-508418
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