17
Owner’s Manual
Owner
’s Manual
Repair
Service for Mackie products is available at our galactic
headquarters, located in sunny Woodinville, Washington.
Service for Mackie products living outside the United
States can be obtained through local dealers or distribu-
tors.
If your Onyx 800R needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and request an RA
(Return Authorization) number. Have your Onyx
800R’s serial number ready.
You must have an RA
number before you can obtain service at the
factory.
3. Keep this owner’s manual and the detachable line-
cord. We don’t need them to repair the mixer.
4. Pack the preamplifi er in its original package,
including endcaps and box. This is
VERY IMPOR-
TANT
. When you call for the RA number, please
let Tech Support know if you need new packaging.
Mackie is not responsible for any damage that oc-
curs due to non-factory packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number, RA
number, and a detailed description of the problem,
including how we can duplicate it.
6. Write the RA number in
BIG PRINT
on top of the box.
Units sent to us without the RA number will be refused.
7. Ship the preamplifi er to us. We suggest insurance
for all forms of cartage. Ship to this address:
MACKIE
SERVICE DEPARTMENT
16220 Wood-Red Road NE
Woodinville, WA 98072
8. We’ll try to fi x the preamplifi er within three to fi ve
business days. Ask Tech Support for the latest turn-
around times when you call for your RA number.
The preamp must be packaged in its original pack-
ing box, and must have the RA number on the box.
Once it’s repaired, we’ll ship it back the same way
in which it was received. This paragraph does not
necessarily apply to non-warranty repair.
Note:
You must have a sales receipt from an Autho-
rized Mackie Dealer to qualify for a warranty repair.
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-898-3211
After hours, visit www.mackie.com and click Support,
or email us at: [email protected]