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12 INTRODUCTION
CUSTOMER SERVICE
Call 1-800-655-333 for Action Service
The Action Service customer support system is a toll-free nationwide hotline that operates
24 hours a day, seven days a week, including holidays. If you break down on the road,
simply call 1-800-655-333. There is a staff of trained, experienced technicians ready to help.
They can help troubleshoot a problem to get you back on the road, arrange to send roadside
assistance or arrange for towing to the nearest MACK dealership.
Action Service provides personalized service. The person who initially takes your call will
be the same person who sees that your situation is resolved quickly and to your satisfaction.
If a follow-up call is necessary, the same familiar voice will be on the other end of the line.
Action Service technicians can also help you plan ahead to keep your operation running
efficiently by scheduling routine maintenance and lubrication service, or by locating the
nearest MACK dealership.
Questions and Complaints
Your satisfaction is our most important concern.
If questions or complaints arise, first discuss the matter with the service manager at the
MACK facility involved. If you are not satisfied with the service manager’s response,
contact the branch manager, principal or general manager of the distributorship. If assistance
is required at a service dealer, contact the owner of the establishment.
If, for any reason, you need further assistance after dealing with the personnel at a MACK
subsidiary or distributor, contact the regional service manager at the nearest MACK regional
service office. The regional service manager has the responsibility and the authority to
recommend action in most cases and (with the aid of relevant district service personnel) will
make every effort to conduct a fair review of the situation.
Summary of Contents for CHM 2010
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Page 25: ...SAFETY INFORMATION 17 Advisory Label Locations On Vehicle Labels Found on Chassis C0032631...
Page 26: ...18 SAFETY INFORMATION W8061742...
Page 27: ...SAFETY INFORMATION 19 C0032633...
Page 28: ...20 SAFETY INFORMATION W8061397...
Page 29: ...SAFETY INFORMATION 21 Labels Found on Driver Side Sun Visor W8061402...
Page 35: ...SAFETY INFORMATION 27 C0032643...
Page 37: ...SAFETY INFORMATION 29 C0032645...
Page 47: ...INSTRUMENTS AND CONTROLS 39 INSTRUMENT PANEL GAUGE LAYOUT C0032654...
Page 76: ...68 INSTRUMENTS AND CONTROLS C0032684...
Page 107: ...OPERATION 99 W4059732 Control Switch W4059733 Mode Switch...
Page 160: ...152 OPERATION C0032897...
Page 166: ...158 OPERATION C0032898...
Page 192: ...184 Mack Emissions Solution W8056653...
Page 207: ...MAINTENANCE AND LUBRICATION 199 C0032899 C0032900 1 Towhook Access...
Page 218: ...210 MAINTENANCE AND LUBRICATION ELECTRICAL Circuit Breaker and Relay Panels C0032908...
Page 232: ......