11. I have registered the NetDisk but cannot see NetDisk in "My
Computer." What should I do?
Click on the NDAS device Management icon in your System tray and make
sure NetDisk is mounted. There should be a dot next to your NetDisk, col-
ored either Blue (Read/Write) or Green (Read Only). If it is a black colored
dot, then please go to the FAQ: "I've installed my NetDisk and it shows up
as a Black Dot in NDAS Device Management."
If NetDisk is mounted, open "Computer Management" by right -clicking on
"My Computer." Go to "Manage," then click on "Disk Management." Check if
your NetDisk is recognized. It should show up as Disk 1 or Disk 2 or a differ-
ent number depending on the number of drives that you have in your com-
puter. Make sure that the NetDisk is partitioned and formatted. If you see
something that says "Unallocated," please refer to section “IDE Hard Drive
Partition and Format” to format your NetDisk. Then, it should mount in “My
Computer”.
12. Why am I getting a "Data has been corrupted" message when I try
to open or copy a file?
Please unmount NetDisk from all computers except one Windows PC, from
which “chkdsk” command will be run. Open up Command Prompt Window
and run "chkdsk" to restore the NetDisk.
Go to Start > Run > type in "cmd" without the quotation marks.
Then type in "chkdsk NetDiskDriveLetter: /F"
For example, if your NetDisk shows up as drive letter E: in My Computer,
you would type in the following: chkdsk E: /F
Note: “chkdsk” allows you to restore NetDisk function, but it cannot repair corrupted
data. Regular back up is always the safe way to keep your data.
13. Why do I keep getting this error message: “The device (NetDisk) can-
not be stopped right now. Try stopping the device again later." ?
Close any windows that are displaying your NetDisk and retry what you
were doing earlier. If you continue to get that error message, reboot your
computer. However, if you were copying a large amount of files, it is possible
that it is still being copied in the background from its cache. You may need
to wait until it is finished before continuing. If that does not work, then try
rebooting your computer and try again.
14. I just installed NetDisk; why is the NetDisk showing up as a red
color?
Try unplugging your NetDisk's power cord, wait about 10 seconds, and plug
it back in. If this doesn't work, try restarting your computer as well. Please
try disabling your firewall/antivirus software and if that works then you may
need to configure the software to allow your NetDisk to run.
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