Troubleshooting Guide (for simple setup)
Symptom
Probable Cause and Action
LED on a
Pico
wireless
control doesn’t light up
when buttons on it are
pressed.
Dead, low, or no battery in
Pico
wireless control.
• Install new battery.
Battery is installed incorrectly (reversed polarity).
• Install battery as indicated in the
Battery
Replacement
section
.
A specific dimmer, switch
or shade/drapery not
controlled when a button
is pressed on a
Pico
wireless control.
The dimmer, switch or shade/drapery is not assigned to
the
Pico
control.
• Follow the steps in
Assigning devices to a
Pico
wireless control.
The device is ‘unaffected’ for that button.
• Follow the steps in
Saving light levels and shade/
drapery positions
to change the ‘unaffected’ status
of the device.
The lamp(s) controlled by the dimmer/switch is (are)
burned out.
• Replace the lamp(s).
Either there is no power to the device or the
FASS™
switch is pulled out on a dimmer/switch.
• Ensure that the device is powered and push the
FASS
switch in.
Devices are out of range.
• Check to make sure all
Pico
controls, keypads,
dimmers, switches and shades/draperies are within
30 ft (9 m) of each other.
Dimmer, switch or shade/
drapery does not go
to the desired level or
position when a button
on the
Pico
wireless
control is pressed.
The button was not programmed correctly.
• Follow the steps in
Saving light levels and
shade/drapery positions
to program the button.
The device is ‘unaffected’ for that button.
• Follow the steps in
Saving light levels and
shade/drapery positions
to change the ‘unaffected’
status of the device.
The button pressed is the bottom button.
• The bottom button cannot be saved or modified.
Devices are out of range.
• Check to make sure all
Pico
controls, keypads,
dimmers, switches and shades/draperies are within
30 ft (9 m) of each other.
Note:
Refer to the system Setup Guide for additional troubleshooting suggestions.
Assigning a GRAFIK Eye
®
Wireless Unit to the
Pico Wireless Control
5
Set the wireless mode on the
GRAFIK Eye
unit
to “Setup Mode”. Refer to the instructions that
came with the
GRAFIK Eye
unit.
Place the Pico
®
wireless control into
Programming Mode by pressing and holding the
Top button and Bottom button for 3 seconds.
The
GRAFIK Eye
unit should display a screen
saying: “Pico: change type?”
Press OK on the
GRAFIK Eye
unit, select the
“Scene” type, then press OK.
Now hold the Top Scene button on the
GRAFIK
Eye
unit for 3 seconds. The scene LEDs should
start flashing and all zones should go to
maximum intensity.
Exit Programming Mode on the
Pico
wireless
control by pressing and Top button and Bottom
button for 3 seconds.
5.1
Scene Control
5.1.1
5.1.2
5.1.3
5.1.4
5.1.5
5.1.6
Zone Control
5.2
Set the wireless mode on the
GRAFIK Eye
unit
to “Setup Mode”. Refer to the instructions that
came with the
GRAFIK Eye
unit.
Place the
Pico
wireless control into Programming
Mode by pressing and holding the Top button
and Bottom button for 3 seconds.
The
GRAFIK Eye
unit should display a screen
saying: “Pico: change type?”
Press OK on the
GRAFIK Eye
unit, select the
“Zone” type, then press OK
Set a zone to a desired preset level, using the
Raise and Lower buttons on the
GRAFIK Eye
unit. Then press and hold both the Raise and
Lower button until the Zone LEDs begin to flash.
Repeat step 5.2.5 for each zone that will be
controlled by the
Pico
wireless control.
Exit Programming Mode on the
Pico
wireless
control by pressing and holding the Top button
and Bottom button for 3 seconds.
5.2.1
5.2.2
5.2.3
5.2.4
5.2.5
5.2.6
5.2.7
6
Storing a Favorite Preset (not applicable to
GRAFIK Eye QS)
The round button on the
Pico
wireless control allows the user to
recall a favorite preset of all the devices assigned to that control.
Position the shade(s), drapery(ies) or light level
to the desired setting using the Raise or
Lower button on the
Pico
wireless control.
6.1
Press and hold the round button on the
Pico
wireless control for 5 seconds. The
green LED on the control will flash rapidly
for 5 seconds, turn off for 5 seconds, flash
rapidly and turn off indicating the preset has
been stored.
6.2
FCC Information
(For model number QSR4P-3R)
Note:
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio and television reception, which can
be determined by turning the equipment off and on. The user is encouraged to try to correct
the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
Note:
Changes or modifications not expressly approved by Lutron
Electronics Co. could void the user’s authority to operate this equipment.
* This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference and
(2) This device must accept any interference received, including interference
that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
Lutron Electronics Co., Inc.
One Year Limited Warranty
For a period of one year from the date of purchase, and sub-
ject to the exclusions and restrictions described below, Lutron
warrants each new unit to be free from manufacturing defects.
Lutron will, at its option, either repair the defective unit or issue
a credit equal to the purchase price of the defective unit to the
Customer against the purchase price of comparable replace-
ment part purchased from Lutron. Replacements for the unit
provided by Lutron or, at its sole discretion, an approved
vendor may be new, used, repaired, reconditioned, and/or
made by a different manufacturer.
If the unit is commissioned by Lutron or a Lutron approved
third party as part of a Lutron commissioned lighting control
system, the term of this warranty will be extended, and any
credits against the cost of replacement parts will be prorated,
in accordance with the warranty issued with the commissioned
system, except that the term of the unit's warranty term will be
measured from the date of its commissioning.
EXCLUSIONS AND RESTRICTIONS
This Warranty does not cover, and Lutron and its suppliers are
not responsible for:
1. Damage, malfunction or inoperability diagnosed by Lutron or
a Lutron approved third party as caused by normal wear and
tear, abuse, misuse, incorrect installation, neglect, accident,
interference or environmental factors, such as (a) use of
incorrect line voltages, fuses or circuit breakers; (b) failure to
install, maintain and operate the unit pursuant to the operating
instructions provided by Lutron and the applicable provisions
of the National Electrical Code and of the Safety Standards of
Underwriter's Laboratories; (c) use of incompatible devices or
accessories; (d) improper or insufficient ventilation; (e)
unauthorized repairs or adjustments; (f) vandalism; or (g) an act
of God, such as fire, lightning, flooding, tornado, earthquake,
hurricane or other problems beyond Lutron's control.
2. On-site labor costs to diagnose issues with, and to remove,
repair, replace, adjust, reinstall and/or reprogram the unit or
any of its components.
3.Equipment and parts external to the unit, including those
sold or supplied by Lutron (which may be covered by a
separate warranty).
4. The cost of repairing or replacing other property that is dam-
aged when the unit does not work properly, even if the damage
was caused by the unit.
EXCEPT AS EXPRESSLY PROVIDED IN THIS WAR-
RANTY, THERE ARE NO EXPRESS OR IMPLIED
WARRANTIES OF ANY TYPE, INCLUDING ANY IMPLIED
WARRANTIES OF FITNESS FOR A PARTICULAR
PURPOSE OR MERCHANTABILITY. LUTRON DOES NOT
WARRANT THAT THE UNIT WILL OPERATE WITHOUT
INTERRUPTION OR BE ERROR FREE.
NO LUTRON AGENT, EMPLOYEE OR REPRESENTA-
TIVE HAS ANY AUTHORITY TO BIND LUTRON TO ANY
AFFIRMATION, REPRESENTATION OR WARRANTY
CONCERNING THE UNIT. UNLESS AN AFFIRMA-
TION, REPRESENTATION OR WARRANTY MADE BY
AN AGENT, EMPLOYEE OR REPRESENTATIVE IS
SPECIFICALLY INCLUDED HEREIN, OR IN STANDARD
PRINTED MATERIALS PROVIDED BY LUTRON, IT DOES
NOT FORM A PART OF THE BASIS OF ANY BARGAIN
BETWEEN LUTRON AND CUSTOMER AND WILL
NOT IN ANY WAY BE ENFORCEABLE BY CUSTOMER.
IN NO EVENT WILL LUTRON OR ANY OTHER PARTY
BE LIABLE FOR EXEMPLARY, CONSEQUENTIAL,
INCIDENTAL OR SPECIAL DAMAGES (INCLUDING, BUT
NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS,
CONFIDENTIAL OR OTHER INFORMATION, OR PRI-
VACY; BUSINESS INTERRUPTION; PERSONAL INJURY;
FAILURE TO MEET ANY DUTY, INCLUDING OF GOOD
FAITH OR OF REASONABLE CARE; NEGLIGENCE, OR
ANY OTHER PECUNIARY OR OTHER LOSS WHATSO-
EVER), NOR FOR ANY REPAIR WORK UNDERTAKEN
WITHOUT LUTRON'S WRITTEN CONSENT ARISING OUT
OF OR IN ANY WAY RELATED TO THE INSTALLATION,
DEINSTALLATION, USE OF OR INABILITY TO USE THE
UNIT OR OTHERWISE UNDER OR IN CONNECTION
WITH ANY PROVISION OF THIS WARRANTY, OR ANY
AGREEMENT INCORPORATING THIS WARRANTY, EVEN
IN THE EVENT OF THE FAULT, TORT (INCLUDING
NEGLIGENCE), STRICT LIABILITY, BREACH OF CON-
TRACT OR BREACH OF WARRANTY OF LUTRON OR
ANY SUPPLIER, AND EVEN IF LUTRON OR ANY OTHER
PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
NOTWITHSTANDING ANY DAMAGES THAT CUSTOMER
MIGHT INCUR FOR ANY REASON WHATSOEVER
(INCLUDING, WITHOUT LIMITATION, ALL DIRECT
DAMAGES AND ALL DAMAGES LISTED ABOVE), THE
ENTIRE LIABILITY OF LUTRON AND OF ALL OTHER
PARTIES UNDER THIS WARRANTY ON ANY CLAIM FOR
DAMAGES ARISING OUT OF OR IN CONNECTION WITH
THE MANUFACTURE, SALE, INSTALLATION, DELIVERY,
USE, REPAIR, OR REPLACEMENT OF THE UNIT, OR
ANY AGREEMENT INCORPORATING THIS WAR-
RANTY, AND CUSTOMER'S SOLE REMEDY FOR THE
FOREGOING,WILL BE LIMITED TO THE AMOUNT PAID
TO LUTRON BY CUSTOMER FOR THE UNIT. THE FORE-
GOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS
WILL APPLY TO THE MAXIMUM EXTENT ALLOWED BY
APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS
ESSENTIAL PURPOSE.
TO MAKE A WARRANTY CLAIM
To make a warranty claim, promptly notify Lutron within the
warranty period described above by calling the Lutron Techni-
cal Support Center at (800) 523-9466. Lutron, in its sole dis-
cretion, will determine what action, if any, is required under this
warranty. To better enable Lutron to address a warranty claim,
have the unit's serial and model numbers available when mak-
ing the call. If Lutron, in its sole discretion, determines that an
on-site visit or other remedial action is necessary, Lutron may
send a Lutron Services Co. representative or coordinate the
dispatch of a representative from a Lutron approved vendor to
Customer's site, and/or coordinate a warranty service call
between Customer and a Lutron approved vendor.
This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state. Some
states do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you. Some
states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion
may not apply to you.
© 2010 Lutron Electronics Co., Inc.
Contact Information
Internet: www.lutron.com
E-mail: [email protected]
WORLD HEADQUARTERS
USA
Lutron Electronics Co., Inc.
7200 Suter Road, Coopersburg, PA
18036-1299
TEL +1.610.282.3800
FAX +1.610.282.1243
Toll-Free 1.888.LUTRON1
Technical Support 1.800.523.9466
North and South America
Technical Hotlines
USA, Canada, Caribbean: 1.800.523.9466
Mexico: +1.888.235.2910
Central/South America: +1.610.282.6701
EUROPEAN HEADQUARTERS
United Kingdom
Lutron EA Ltd.
6 Sovereign Close, London,
E1W 3JF United Kingdom
TEL +44.(0)20.7702.0657
FAX +44.(0)20.7480.6899
FREEPHONE (UK) 0800.282.107
Technical s44.(0)20.7680.4481
ASIAN HEADQUARTERS
Singapore
Lutron GL Ltd.
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#07-03 Euro Asia Centre, Singapore 089316
TEL +65.6220.4666
FAX +65.6220.4333
Asia Technical Hotlines
Northern China: 10.800.712.1536
Southern China: 10.800.120.1536
Hong Kong: 800.901.849
Indonesia: 001.803.011.3994
Japan: +81.3.5575.8411
Macau: 0800.401
Singapore: 800.120.4491
Taiwan: 00.801.137.737
Thailand: 001.800.120.665853
Other countries: +65.6220.4666
Warranty
CE Information
(For model numbers QSR8P-3R, QSRKP-3R,
QSRMP-3R, QSRKP-2R, QSRMP-2R, QSRKP-2 and QSRMP-2)
Lutron Electronics hereby declares that the model numbers listed above are in
compliance with the essential requirements and other relevant provisions of
Directive 1999/5/EC. A copy of the DoC can be obtained by writing to:
Lutron Electronics Co., Inc. 7200 Suter Road, Coopersburg, PA 18036 U.S.A.
Lutron Elec tron ics Co., Inc.
7200 Suter Road Coopersburg, PA 18036-1299
Made and print ed in the U.S.A. 06/10 P/N 045-304 Rev. B
Lutron, Claro, Satin Colors, GRAFIK Eye, Pico, the sunburst logo are registered trademarks and FASS is a trademarks of Lutron Electronics Co., Inc.
©2010 Lutron Electronics Co., Inc.
Returning
Pico
wireless controls to Factory Settings
Note: Returning a
Pico
wireless control to its Factory Settings will remove
it from the system and erase all programming.
Step 1:
Triple tap and hold either the Top or Bottom button on a
Pico
wireless control.
DO NOT release the button after the third tap.
Step 2:
Keep the button pressed on the third tap until the LED next to the top button
turns on solid (approximately 3 seconds).
Step 3:
Immediately release the button and triple tap it again. The LED next to the top
button will flash quickly. When the LED stops flashing, the control has been
returned to Factory Settings.
Complies with
IDA standards
DA 103083
IDA Compliance Information
(For model numbers QSRMP-3R,
QSRMP-2R and QSRMP-2)
TRA
REGISTERED
NO:
ER0037292/10
DEALER NO:
0016561/08
TRA Compliance Information
(For model numbers QSR8P-3R,
QSRKP-3R, QSRKP-2R and QSRKP-2)
