14
Trouble Shooting Guide
Attention
If problems are not from the above reasons,
please turn off power supply and contact the
distributor or manufacturer for assistance.
Problem/Issue
Possible Cause
Trouble Shooting Method
Does not work after powered
up
1. Power switch is not turned on
2. Bad connection between power plug
and socket
3. Massage remote is not turned on
4. Have broken power cord or plug
5. Bad fuse
6. Control unit does not function
properly
1. Turn power switch (on the back)
On
2. Connect power cord again
3. Press power button on remote
4. Request manufacturer or service
technician to replace power cord
5. Replace the fuse with exact
specifications
6. Contact Technical Support of the
manufacturer if it continues.
Sounds like tapping or
humming sounds
Sounds from air pump, motor, or other
mechanical parts
Normal phenomenon
Roller height changes
Rollers work alternately
Normal phenomenon
Abnormal sounds while
working
Maybe from over working the massage
mechanism
1. Cut down on usage (no more than
20 minutes per session)
2. Contact Technical Support of the
manufacturer if it continues
Suddenly stops working
1. Bad power connection
2. Auto program timer is up
1. unplug and reinsert power cord to
the chair
2. Normal operation
Can not recline the chair
Obstruction-be sure that chair is
allowed enough room to fully recline
Stop chair operation, and move
obstruction
Can not restore position after
reclining
Bad connection.
Contact Technical Support of the
manufacturer if it continues
Remote control is hot or
overheats
Over recommended usage
Use only 20 minutes per session
Abnormal overheating from
power wire or plug
1. System is overloaded
2. Other unknown causes
1. Cut down usage (no more than 20
minutes per session)
2. Contact Technical Support of the
manufacturer if it continues
Summary of Contents for iROBOTICS 5
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