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2. Claims Procedure
2.1 In the first instance please contact the Authorised
Dealer who supplied the product to you. In our
experience many initial problems with machines that
are thought to be fault due to faulty parts are actually
solved by correct setting up or adjustment of the
machine. A good Authorised Dealer should be able to
resolve the majority of these issues much more
quickly than processing a claim under the guarantee.
If a return is requested by the Authorised Dealer or
Lumberjack, you will be provided with a Returns
Material Authorisation Number which must be clearly
stated on the returned package, and any
accompanying correspondence. Failure to provide a
Returns Material Authorisation Number may result in
item being refused delivery.
2.2 Any issues with the product resulting in a
potential claim under the guarantee must be reported
to the Authorised Dealer from which it was purchased
within 48 hours of receipt.
2.3 If the authorised Dealer who supplied the product
to you has been unable to satisfy your query, any
claims made under this guarantee should be made
directly to Lumberjack. The claim itself should be
made in a letter setting out the date and place of
purchase, giving a brief explanation of the problem
which has led to the claim.
2.4 Please note that it is essential that the letter of
claim reaches Lumberjack on the last day of this
guarantee at the latest. Late claims will not be
considered.
3. Limitation of Liability.
3.1 We only supply products for domestic and private
use. You agree not to use the product for any
commercial, business or resale purposes and we have
no liability to you for any loss of profit, loss of
business, business interruption or loss of business
opportunity.
3.2 This guarantee does not confer any rights other
than these expressly set out above and does not
cover any claims for consequential loss or damage.
This guarantee is offered as an extra benefit and does
not affect your
statutory rights as a consumer.
4. Notice
This guarantee applies to all product purchased from
an Authorised Dealer of Lumberjack within the United
Kingdom. Terms of guarantee may vary in other
countries.
Lumberjack Guarantee
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