Lumberjack BD370, Safety And Operating Manual

Page: 16 / 24

LUMBERJACK GUARANTEE
1. Guarantee
1.1 Lumberjack
guarantees
that for
a
period of
12 months from the date of
purchase
the
components
of
qualifying products (see
clauses
1.2.1
to
1.2.8) will be free from
defects caused
by faulty construction
or
manufacture.
1.2.
During
this
period Lumberjack, will
repair or
replace
free of
charge
any parts
which
are
proved to
be
faulty in accordance with
paragraph 1.1 providing that:
1.2.1 You
follow
the claims
procedure set out
in
clause 2
1.2.2 Lumberjack
and
its authorised dealers
are
given reasonable
opportunity
after
receiving
notice of the claim
to
examine the
product
1.2.3
If
asked
to
do
so by Lumberjack
or its
Authorised dealer,
you
return
the
product at
your
own cost to
Lumberjack’s
or
supplying
Authorised
Dealer’s
premises,
for
the
examination
to
take
place clearly stating the
Returns
Material Authorisation number
given by
Lumberjack
or an
Authorised Dealer.
1.2.4 The
fault in
question
is
not
caused
by
industrial
use,
accidental
damage,
fair
wear
and
tear,
wilful damage,
neglect,
incorrect electrical
connection,
misuse,
or
alteration
or
repair of the
product without
approval.
1.2.5
The
product has been used in
a
domestic
environment only
1.2.6
The fault
does
not
relate
to
consumable
items
such
as blades,
bearings,
drive
belts,
or
other
wearing
parts
which
can
reasonably be
expected
to
wear
at
different
rates depending
on
usage.
1.2.7 The
product
has
not
been
used
for
hire
purposes.
1.2.8 The
product
has been
purchased by
you
as
the
guarantee
is
not
transferable from
a
private
sale.
2. Claims Procedure
2.1 In
the first
instance please
contact
the
Authorised Dealer who
supplied the product to
you.
In
our experience
many
initial
problems
with
machines that
are
thought to be faulty due
to
faulty
parts are
actually solved by
correct setting
up
or adjustment
of the machine.
A good
Authorised Dealer should beable
to
resolve the
majority
of these
issues
much
more
quickly than
processing
a
claim under the
guarantee.
Ifa
return is requested by the Authorised Dealer
or
Lumberjack,
you
will be
provided
with
a
Returns
Material Authorisation number which
must be
clearly
stated
on
the returned
package, and
any
accompanying correspondence. Failure
to provide
a
Returns Material Authorisation number
may
result in item
being refused
delivery at
Authorised
Dealer.
2.2
Any issues with the product
resulting
in
a
potential claim under the
guarantee must
be
reported to the Authorised Dealer from
which it
was
purchased within
48
hours of
Receipt.
2.3 If the Authorised
Dealer who supplied the
product
to
you
has been unable
to satisfy
your
query,
any claims
made under this
Guarantee
should be made
directly to Lumberjack. The Claim
itself should be made
in
a
letter
setting out
the
date and
place
of
purchase,
giving a
brief
explanation of the problem which has led
to
the
claim. This
letter should be then
sent
with
proof
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