DTJ300-600 11
LUMBERJACK GUARANTEE
2. Claims Procedure
2.1 In the first instance please contact the
Authorised Dealer who supplied the product to
you. In our experience many initial problems
with machines that are thought to be fault due
to faulty parts are actually solved by correct
setting up or adjustment of the machine. A good
Authorised Dealer should be able to resolve the
majority of these issues much more quickly than
processing a claim under the guarantee. If a
return is requested by the Authorised Dealer or
Lumberjack, you will be provided with a Returns
Material Authorisation Number which must be
clearly stated on the returned package, and any
accompanying correspondence. Failure to
provide a Returns Material Authorisation
Number may result in item being refused
delivery.
2.2 Any issues with the product resulting in a
potential claim under the guarantee must be
reported to the Authorised Dealer from which it
was purchased within 48 hours of receipt.
2.3 If the authorised Dealer who supplied the
product to you has been unable to satisfy your
query, any claims made under this guarantee
should be made directly to Lumberjack. The
claim itself should be made in a letter setting out
the date and place of purchase, giving a brief
explanation of the problem which has led to the
claim.
2.4 Please note that it is essential that the letter of
claim reaches Lumberjack on the last day of this
guarantee at the latest. Late claims will not be
considered.
3. Limitation of Liability.
3.1 We only supply products for domestic and
private use. You agree not to use the product for
any commercial, business or resale purposes and
we have no liability to you for any loss of profit,
loss of business, business interruption or loss of
business opportunity.
3.2 This guarantee does not confer any rights
other than these expressly set out above and does
not cover any claims for consequential loss or
damage. This guarantee is offered as an extra
benefit and does not affect your
statutory rights
as a consumer.
4. Notice
This guarantee applies to all product purchased
from an Authorised Dealer of Lumberjack within
the United Kingdom. Terms of guarantee may vary
in other countries.
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