6
Warranty
Luma Comfort products are warranted to be free from defects in workmanship or materials for one (1)
year from the date of purchase. If the product is found to be defective within this period, Luma Comfort,
at its sole option, will repair or replace any components that fail during normal operation. The repairs or
replacement will be made at no charge to the customer for parts and labor, assuming that the customer
shall be responsible for all transportation costs to and from Luma Comfort.
Luma Comfort retains the right to repair or replace (with a new or newly-refurbished replacement product)
the appliance at its sole discretion.
This warranty does NOT apply to the following:
•
Products without a proof of purchase
•
Products purchased from a source other than an authorized Luma Comfort dealer
•
Cosmetic damage such as scratches or dents
•
Damage caused by service performed by anyone who is not an authorized service provider of
Luma Comfort
•
Damage in transit
•
Damage caused by accident, abuse, misuse, water, flood, fire, improper installation, maintenance
negligence, commercial use for a non-commercial unit, acts of God or any other acts of nature or
external causes
•
Damage to a product caused by modifications or alterations without the written permission of
Luma Comfort
•
Normal wear and tear of parts that are designed to be replaced, such as filters or batteries
•
Power failure and improper power supply such as low voltage, defective wiring or inadequate
fuses
•
Use of force or damage caused by external influences
•
Complete or partially dismantled appliances
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING
UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH
MAY VARY FROM STATE TO STATE.
IN NO EVENT SHALL LUMA COMFORT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO
USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE
EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU.
If you believe your product is defective, contact Luma Comfort for warranty service at 1-866-737-6390 or
. In your correspondence with Luma Comfort, please describe the problem
and request a return material authorization (RMA) number. You will also need to provide the proof of
purchase, return shipping address and a daytime phone number.
After a Luma Comfort representative confirms that your product is defective and is still under warranty,
you will receive an RMA and return shipping instructions. Products sent to our headquarters without an
RMA will be refused.
Product Support Questions: Contact Luma Comfort at 310-853-0482
Sales Inquiries: Contact Sylvane at (800) 934-9194 or visit sylvane.com
Summary of Contents for Comfort HC12W
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