SMDR Call Report - 4
The Call Report feature provides the information needed to track telephone usage. Using the
output, you can observe line and telephone usage that will help your company make the best
use of the system. Do you need more or fewer incoming lines? Should the telephones in a
particular area be customized as Toll Restricted? These and other questions may be answered
after viewing an accurate history of the incoming and outgoing calls on your system.
No action is necessary to "start" or "stop" the Call Report feature. If a printer, personal computer
with appropriate software, or specialized hardware is installed with your system and is plugged
into the "SMDR" jack on the controller, information will be sent to it as calls are completed.
As long as the device is on, a Call Report (see page 28) will be printed.
Call Reports may contain confidential information and should be kept private.
Account Codes
Some companies find it useful to assign account codes to telephone calls. For instance, an
attorney’s office may want to be able to bill the time spent on a call to a specific client.
Account codes for Call Report purposes may be up to 16 digits long. The user must program
a multi-purpose button as an "account code" entry button (see User Manual). If the user presses
the programmed button, enters the account code, and then presses the programmed button
again, the account code will be included as part of the Call Record.
Customizing SMDR Call Report
You must enter the day of the week and the time of day when the optional equipment is
installed and after long periods without power so that the information on the report is accurate.
The reported call duration means the length of call you want to be reported—the system will
not report calls that are ended before the customized time. INCOMING calls will be reported
unless you customize the incoming Call Report feature described on the next page.
Call Report features are customized by entering a digit. If the digit you enter is valid, you will
hear a confirmation tone. If the digit you enter is not valid you will hear the error tone and the
system will remain ready to customize that feature until a valid digit is entered or you exit
the feature.
To customize the Call Report feature in your system, follow the first four customization steps
on page 13. At STEP 5, dial 4.
Administration Manual 25
