Glossary
GL-4
Issue 1 January 1997
M
message log
The MERLIN LEGEND Reporter file that records system messages upon the occurrence of events
that warrant the user's attention. This log is available for viewing by opening the Message Log icon or
the View Message Log function under the Listings menu.
modem
A device that converts digital data signals to analog signals for transmission over telephone lines.
Analog signals are converted back to original digital data signals by another modem at the other end
of the circuit. Also called a data set.
Multi-site Network
The MERLIN LEGEND Reporter configuration for a site — the Central Site — that serves as reporting
center for a network of up to 100 sites. Each site collects call record data from its own telephone
system and makes the information available to the Central Site. Calls from each site are then
collected and processed at the Central Site, according to site-specific databases.
O
organization
The user-specified structure of a company — the company name and the number and names of its
hierarchical or corporate levels — as well as the set of individual entries (the “organization database”
— that is, extension numbers and their attributes).
System defaults use two levels named: Level-1 = Extension and Level-2 = Cost Center. MERLIN
LEGEND Reporter permits up to five levels (Level-3 = Department, Level-4 = Division, and
Level-5 = Branch). In multi-site networks, level-1 entries are unique for each site (entries for all other
levels are system-wide).
Organization Reports
The MERLIN LEGEND Reporter reports that provide summary or detail call record information sorted
by organization level. Details include talk-time information for incoming calls. Summaries show the
number of calls, total and average duration, and total and average talk-time for incoming calls for
either the selected criteria or the current period. The Organization Trends Report show summaries
and averages for the latest 12 accounting periods within the fiscal year. There are no charts for these
reports.
P
parity
A method used by some devices to check that information was transmitted correctly. Parity can be
“odd,” “even,” or not used at all.
password
A unique string of characters that a user enters to access a program.
path name
A sequence of directory names separated by a backslash (\) and ending with the name of a file or
directory, used to define the connection between some directory and the named file.
