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MERLIN LEGEND Communications System Release 7.0
System Programming

555-670-111

Issue 1

April 1999

Sample Reports

F-43

Service Observing Information Report

Service Observing Information Report

Print Menu Option:

ServiceObs (Release 6.1 and later systems only)

SERVICE OBSERVING INFORMATION

GROUP # : 1

Service Observer: 1110

Give Warning Tone: No

Members

1111 1112 1113 1114 1115 1116 1117 1118

GROUP # : 16

Service Observer: 2110

Give Warning Tone: Yes

Members

2111 2115 2121 2130 2131 2136 2140 2144

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Summary of Contents for MERLIN LEGEND Release 7.0

Page 1: ...555 670 111 Comcode 108370271 Issue 1 April 1999 MERLIN LEGEND Communications System Release 7 0 System Programming...

Page 2: ...n which case the user will be required to correct the interference at their own expense For further FCC information see Appendix A Customer Support Information in System Programming Canadian Departmen...

Page 3: ...cent Technologies products or services should be reported to Lucent Technologies Corporate Security at 1 800 821 8235 In addition to recording the incident Lucent Technologies Corporate Security is av...

Page 4: ......

Page 5: ...Signaling xxvi Abandoned Call Information Reported to MERLIN LEGEND Reporter xxvi Prior Releases Features and Enhancements xxvii Release 6 1 Enhancements August 1998 xxvii Private Networking xxvii Ser...

Page 6: ...g for BRI Facilities that Are Part of Multiline Hunt Groups MLHGs xliv Release 4 0 Enhancements March 1996 xlv Support for Up to 200 Extensions xlv Support for National ISDN BRI Service xlv New Contro...

Page 7: ...lephones Adjuncts and Adapter lvi Release 2 0 Enhancements October 1992 lvii Programming lvii Operational lviii Fax Attendant System lix 408 GS LS MLX Module lix Primary Rate Interface PRI lix Mainten...

Page 8: ...rocedure Contents 1 10 Programming Screens 1 11 Verifying Data Entry 1 13 Using the Programming Procedures 1 14 Saving Entries and Moving among Screens 1 19 Using Enter 1 21 Using Next 1 21 System Pro...

Page 9: ...ng SPM 2 21 SPM Screens 2 22 SPM Main Menu Options 2 26 SPM Help 2 27 Backup 2 27 Boards 2 31 Browse 2 35 Convert 2 36 Language 2 42 Maintenance 2 43 Pass Thru 2 44 Password 2 47 Print Options 2 48 Re...

Page 10: ...System Operator Positions 3 42 Primary Operator Positions 3 43 QCC System Operator Positions 3 43 DLC Operator Positions 3 46 Lines and Trunks 3 49 Type of Trunk 3 50 Outmode Signaling for Loop or Gr...

Page 11: ...ype 3 146 E M Signal 3 149 Dial Mode 3 151 Tie Trunk Dial Tone 3 155 Tie Trunk Answer Supervision Time 3 158 Disconnect Time 3 161 DID Trunks 3 164 Block Assignment 3 164 DID Trunk Type 3 168 Disconne...

Page 12: ...alog Multiline Telephone without Built in Speakerphone BIS or Hands Free Answer on Intercom HFAI Capability 3 287 Analog Multiline Telephones with Voice Announce Feature 3 289 Rotary Signaling on Tip...

Page 13: ...vice Observing 3 365 Optional Operator Features 3 371 Operator Hold Timer 3 371 DLC Operator Automatic Hold 3 373 QCC Optional Features 3 374 Hold Return 3 375 Automatic Hold or Release 3 377 Queue ov...

Page 14: ...larm Thresholds 3 448 Group Calling External Alert for Calls In Queue Alarm 3 451 Group Type 3 454 Queue Control 3 458 System Features 3 462 Transfer Return Time 3 463 One Touch Transfer One Touch Hol...

Page 15: ...ccess without Barrier Codes 3 525 Remote Access Barrier Codes 3 530 Remote Access with Barrier Codes 3 537 Automatic Route Selection 3 542 ARS over Private Networked Tandem PRI and Tie Trunks 3 543 1...

Page 16: ...623 Printing System Reports 3 625 Data Features 3 631 Analog Multiline Telephones at Data Workstations 3 632 2B Data 3 634 Memory Card 3 637 Card Types 3 637 Inserting the Card 3 639 Memory Card Form...

Page 17: ...e on Caller ID 4 21 Call Waiting 4 22 Camp On 4 22 Conference 4 23 Coverage 4 23 Data Status 4 24 Direct Voice Mail 4 25 Do Not Disturb 4 25 Drop 4 25 Extension Status 4 26 Feature Button 4 27 Forward...

Page 18: ...mation A 2 FCC Notification and Repair Information A 2 Installation and Operational Procedures A 4 DOC Notification and Repair Information A 5 Renseignements sur la Notification du Minist re des Commu...

Page 19: ...re Use Information D 1 Fixed Features D 1 Programmed Buttons D 2 Feature Codes D 3 Telephone and Operator Features D 3 Telephone Programming D 28 Programming Methods D 28 Button Diagrams E 1 Overview...

Page 20: ...eport F 36 Night Service Information Report F 37 Group Call Pickup Report F 38 Error Log Report F 39 Authorization Code Information Report F 40 BRI Information Report F 41 Non Local Dial Plan Report F...

Page 21: ...manufactured MERLIN LEGEND Communications System circuit modules carrier assemblies and power units in the MERLIN LEGEND Communications System control unit Use only Lucent Technologies recommended app...

Page 22: ...any kind on this product Unplug the product from the wall outlet before cleaning Use a damp cloth for cleaning Do not use cleaners or aerosol cleaners Auxiliary equipment includes answering machines a...

Page 23: ...bility to migrate to a MERLIN LEGEND Communications System The MLS telephones include the MLS 6 MLS 12 MLS 12D MLS 18D and MLS 34D The ETR telephones include the ETR 6 ETR 18 ETR 18D and ETR 34D The B...

Page 24: ...y these ports do not have T R functionality The remaining 6 ports ports 11 through 16 can be programmed to support either T R or ETR but not both simultaneously Expanded Digital Endpoint Connectivity...

Page 25: ...est priority and then designated as a support group for another group Calling Party Name on Caller ID 0 Release 7 0 continues to support Calling Party Number and adds a new functionality for Calling P...

Page 26: ...ned lit at the other telephones unless the user pressed the Headset Hangup button Touch Tone or Rotary Signaling 0 Beginning in Release 7 0 you can program tip ring ports to use rotary signaling You c...

Page 27: ...Release 6 1 Enhancements August 1998 Release 6 1 includes all Release 6 0 functionality plus the enhancements listed below Private Networking 0 Release 6 1 enhances the functioning of the networked M...

Page 28: ...four digits at the company s Los Angeles office to retrieve voice messages Productivity is enhanced because messages can be forwarded and broadcast to all personnel within the private network Calling...

Page 29: ...s not available or the call is not answered within the transfer redirect timeout period fixed at 32 seconds the call stops ringing at the non local destination and is redirected to the extension on th...

Page 30: ...xtension A typical application of this feature is that of a Customer Service supervisor observing how a Customer Service representative handles calls The Service Observing group can listen to anywhere...

Page 31: ...ng tie lines but users handle calls between networked switches as outside calls In this release dialing the pool access code is not necessary for a call going from one networked switch to another Also...

Page 32: ...the ARS tables of the remote system in Boston to route this call The system managers at each end of a private network set up ARS and Remote Access features to implement this functionality In addition...

Page 33: ...m manager can control the maximum number of calls allowed in the primary calling group queue for calls that arrive on certain facilities often assigned to calling groups When the number of the calls i...

Page 34: ...o send outside calls to a remote telephone number or another Centrex station In this context the term outside calls refers to calls from outside the communications system which may originate at extens...

Page 35: ...seful for a single line telephone user who must include a Pause character in a Centrex Transfer via Remote Call Forwarding dialing sequence because the character cannot be dialed at a single line tele...

Page 36: ...the original caller s calling number information or other information to the transfer receiver or new conference participant if the user has screen pop capability Screen Pop 0 Screen pop occurs when...

Page 37: ...itored DLCs do not initiate screen pop at the destination extension HotLine Feature 0 The Release 5 0 HotLine feature is designed for retail sales catalogue sales and other types of businesses and org...

Page 38: ...ed on when an agent last completed a call not on when he or she last received one This hunting method ignores non calling group calls For example if an agent transfers a call that arrived on a line no...

Page 39: ...st value A Calls in Queue Alarm button indicates the severity of the alarm conditions in the following ways If the number of waiting calls is less than the value programmed for Threshold 1 or drops be...

Page 40: ...Network Switch and Services Options for ISDN Primary Rate Interface PRI 0 Release 4 2 of the system supports connectivity to MCI or local exchange carrier LEC PRI services and to the following central...

Page 41: ...o Station Message Detail Recording SMDR and Support for MERLIN LEGEND Reporter Application 0 The SMDR feature is enhanced to provide more details about calling group agent activities and to help syste...

Page 42: ...assessing the level of service provided to callers and ascertaining whether adequate incoming telephone lines and agents are available to handle peak call load The SMDR Talk Time option sets up specia...

Page 43: ...s programmed on individual extensions replace the Delay Ring Interval programmed systemwide in previous releases These enhancements allow the system manager to customize coverage call delivery to matc...

Page 44: ...eginning with Release 4 1 the Forward Follow Me and Remote Call Forward features are enhanced to remove the requirement that a call be ringing at an extension before it can be forwarded With the Forwa...

Page 45: ...or analog data and up to 64 kbps for digital data which is necessary for videoconferencing and other high speed applications Release 4 0 supports the ISDN Ordering Code IOC Package S basic call handli...

Page 46: ...id PBX and Key mode systems Release 4 0 expands support of T1 functionality by providing access to digital data over the public switched 56 kbps network as well as to digital data tie trunk services U...

Page 47: ...ce the performance of single line telephones Disable Transfer Through centralized telephone programming the system manager can disable transfer by removing all but one SA or ICOM button from the exten...

Page 48: ...e allowed the system s calling restrictions are reset and the remaining digits that the users dial are checked against the calling restrictions Trunk to Trunk Transfer Set for Each Extension 0 This en...

Page 49: ...de has access to pools until the restriction is removed by the system manager Default Outward Restrictions for VMI Ports 0 Ports assigned for use by voice messaging systems generic or integrated VMI p...

Page 50: ...2 1 functionality plus the enhancements listed below Equipment 0 New hardware includes a variety of components Additional details are included elsewhere in this book CPU modifications include A proces...

Page 51: ...from Release 1 0 1 1 2 0 and 2 1 to 3 0 Remote operation at 1200 2400bps Advice and feedback administration screens for new Release 3 0 functionality PCMCIA Memory Card Interface a Release 3 0 process...

Page 52: ...s customers to screen calls before answering the telephone as well as providing calling party information for use with various applications This function is available only when the customer subscribes...

Page 53: ...product that links a desktop Microsoft Windows based PC to the MERLIN LEGEND Communication System s MLX 10DP MLX 20L or MLX 28D telephone The Windows applications are AT T Call autodial contact manag...

Page 54: ...r detailed descriptions of Release 2 1 enhancements Release 2 1 includes all Release 2 0 functionality plus the enhancements listed below Operational 0 System operational enhancements include the foll...

Page 55: ...n the MLX port SMDR call records for calls made on PRI facilities are more accurate than SMDR call records for calls made on non PRI facilities Outgoing calls made on PRI facilities receive answer sup...

Page 56: ...telephone equipped with cast aluminum housing and armored handset cord with bell ringers 3129 WNWA nondial automatic ringing on dedicated circuit outdoor telephone equipped with cast aluminum housing...

Page 57: ...zones by using up to three 16 zone expansion units group zones talkback night bell operator override tones door supervision microphone input and system access security codes as standard features Pass...

Page 58: ...rogrammed extension by extension either through extension programming or through centralized telephone programming A Night Service group can be programmed to include either extensions or a calling gro...

Page 59: ...s and holds messages for subscribers whose fax machines are busy or out of paper This service also allows a subscriber to have a personal fax number without having a fax machine Fax Mail Allows subscr...

Page 60: ...r to Release 1 1 Notes for detailed descriptions of Release 1 1 enhancements Release 1 1 includes all Release 1 0 functionality plus the enhancements described in the following sections Language Selec...

Page 61: ...BX mode Prompting through Conference feature on MLX display telephones Relocation of the More prompt on the MLX 20L display Display of the number saved on a programmed Last Number Dial or Saved Number...

Page 62: ...MERLIN LEGEND Communications System Release 7 0 System Programming 555 670 111 Issue 1 April 1999 Prior Releases Features and Enhancements lx Release 1 1 Enhancements October 1992...

Page 63: ...se personnel who plan program maintain and manage the system It is also intended for qualified support personnel who are responsible for installation and initial system programming How to Use This Gui...

Page 64: ...ications path that does not connect switches for example an intercom line or a Centrex line In actual usage however the terms line and trunk are often applied interchangeably In this guide we use line...

Page 65: ...nd terminal adapter workstation MLX voice and 7500B data station MLX voice and ISDN terminal adapter data workstation Convention Example Italics or bold indicate emphasis It is very important that you...

Page 66: ...ould assign passwords wherever possible and limit distribution of such passwords to three or fewer people Nondisplaying authorization codes and telephone numbers provide another layer of security For...

Page 67: ...System Programming 555 670 112 System Planning 555 670 113 System Planning Forms 555 670 116 Pocket Reference 555 670 119 System Manager s Quick Reference 555 661 150 Network Reference 555 670 800 Cu...

Page 68: ...J 07920 555 670 122 MLS and ETR Telephone Tray Cards 555 660 126 Single Line Telephones User s Guide 555 660 138 MDC and MDW Telephones User s Guide System Operator Support 555 660 134 MLX Direct LIne...

Page 69: ...to master before you begin the programming procedures covered in Chapter 3 Programming Procedures It covers the following subjects An introduction to system programming basics How to use the system pr...

Page 70: ...the system time and date to specific equipment configurations and feature programming Each planning form is either required or optional Required forms are necessary to program the system Optional form...

Page 71: ...016 T R or 008 OPT module on the communications system A built in modem in the processor allows the PC and the communications system to communicate Extension Programming This type of programming enab...

Page 72: ...first five jacks on the first 008 MLX module or 408 GS LS MLX module Release 2 0 and later versions This allows you to program without interfering with the operator s call handling You can also have...

Page 73: ...without the handset Mute for turning the speakerphone s microphone on and off Speaker for talking on a call through the speakerphone without lifting the handset Transfer for sending a call to another...

Page 74: ...ects the 50 DSS button labels The lower cover fits over the fixed buttons DSS Designation Cards Cards for labeling the extension or feature assigned to each button DSS Buttons Fifty buttons used for o...

Page 75: ...functions of these buttons vary based on the option you select If you are using SPM for system programming the simulated MLX 20L console screen on your PC screen shows the function keys that correspo...

Page 76: ...ows the button diagrams for the telephones used in the communications system Refer to this appendix when programming buttons for other telephones When labels or filenames are entered the letters A thr...

Page 77: ...grammed For example when you select Pools from the Lines Trunks menu the red LED is off if the selected line is not in a pool and on if the line is in a pool Appendix C LED Displays provides a table t...

Page 78: ...h for a specific function Procedure Contents 1 Each procedure begins with a general description of the feature followed by a summary of programming information that includes the items listed below Pro...

Page 79: ...med on the system Menu selection screens To select options from a menu Data entry screens To enter values or to identify a specific extension or line trunk you want to program Figure 1 5 shows a sampl...

Page 80: ...ave additional option screens Press More or on the PC to see the additional screens Continue to press More to move through the screens and return to the original screen Figure 1 7 shows a sample data...

Page 81: ...also contain menu selections Instead of entering data from the dialpad you select options on the screen such as Yes or No to enable or disable a feature To select this type of option press either the...

Page 82: ...rn to the previous screen select Exit on the PC The Inspect feature also allows you to check a value currently programmed for a feature This is helpful when you are changing or modifying features You...

Page 83: ...nd is shown in parentheses You use the nn value in the step instruction to replace the variable nn in the instruction For example in sample Step 2 the parenthetical statement nn 1 to 69 indicates that...

Page 84: ...is always shown as x s or n s Variable input information is always shown in brackets as x s or n s In data entry steps the area under the Additional Information header contains instructions that appl...

Page 85: ...ke it easy to locate the branch procedure that you want All branch procedures follow the main procedure from which they are branched The first branch procedure from sample Step 1 is shown next l AT T...

Page 86: ...he branch procedure you would return to Step 4 of the Network Services procedure to continue programming In some cases you can select Exit on the PC to return to the menu where the branch begins these...

Page 87: ...ep 6 of the main procedure Saving Entries and Moving among Screens 1 At the bottom of each screen one or more screen keys may appear representing functions that allow you to change your entry save you...

Page 88: ...ming a group of sequentially numbered extensions lines or trunks you may optionally select Next on the PC This saves your entry and automatically provides the number of the next extension or trunk in...

Page 89: ...Information PC 1 Specify the extension 2 Assign or remove BIS HFAI capability Select Enter or Delete You may continue to assign or remove BIS HFAI capability to additional extensions by repeating Step...

Page 90: ...Next to program the next QCC position Go to Step 5 The next QCC operator will be displayed on Line 1 After programming the last QCC operator position select Enter and go to Step 7 3 Return to the Sys...

Page 91: ...t Extension used for system programming 3 4 Mode Sets the system mode 3 8 Key Hybrid PBX BehindSwitch Board Renum Renumber boards that are already installed 3 8 MaintenBusy Enable Automatic Maintenanc...

Page 92: ...ngle extension renumbering 3 25 Lines Lines Trunks Extensions Extensions Pools Pools Hybrid PBX only Group Page Paging Group GrpCalling Calling Group Adjuncts Adjuncts Park Park ARS DialOut Automatic...

Page 93: ...Rtrn Hold Return 3 375 Return to Queue Remain on Hold HoldRelease Automatic hold or release 3 377 Auto Hold Auto Release Threshold Queue over threshold 3 379 ElvatePrior Elevate priority 3 381 InQue A...

Page 94: ...Coverage Group Coverage calls Priority Operator Msg Center Message center operation 3 394 ExtndComplt Extended call completion 3 396 Automatic Complete Manual Complete Return Ring Return Ring 3 398 QC...

Page 95: ...runk emulation on selected channels TIE PBX Tie PBX transmit receive loss parameter Toll Toll transmit receive loss parameter S56 Switched 56 Data Unequipped Unused channels All Ground Ground start em...

Page 96: ...Switched 56 Data Direction Intype Outtype AnsSupv Disconnect Inmode Outmode PRI Primary Rate Interface 3 184 Frame Format D4 Compatible Extended Super Frame Suppression Type of zero code suppression...

Page 97: ...140 Foreign Exchange Special Access 4xx GS LS Line Trunk type for 4xx GS LS module GroundStart LoopStart All Ground All Loop 8xx GS LS Line Trunk type for 8xx GS LS module GroundStart LoopStart All Gr...

Page 98: ...Disc OutMode Outmode Signaling for loop or ground start trunks 3 53 LS Disconnect Disconnect signaling reliability 3 63 Yes No DID DID Trunk Options 3 164 Block Block assignment 3 164 Type DID trunk...

Page 99: ...el groups 3 191 Network Serv Network service 3 197 AT T Toll AT T toll service MegacomWATS ACCUNET SDS SoftDefNetw Megacom 800 MULTIQUEST LongDistnce 5ESS Local Local service OUTWATS 56 64 Digit VirtP...

Page 100: ...g Routing 3 207 Routing by Dial Plan Route by Line Appearance Route Directly to UDP NumberToSend Telephone number to send to the network 3 210 Extension Only Base Number with Ext Line Telephone Number...

Page 101: ...AT T Toll AT T toll service Megacom 800 ACCUNET SDS SoftDefNetw MULTI QUEST MegacomWATS LongDistnce 5ESS Local Local service INWATS 56 64 Digit VirtPrivNet OUTWATS MCI Toll Misc Miscellaneous service...

Page 102: ...nued Typeof Number National International DeleteDigit CBC Service Call by Call service 3 249 Patterns Voice Data Voice Only Data Only Voice Data NetworkServ Network service AT T Toll AT T toll service...

Page 103: ...of switch at far end 3 185 4ESS 5ESS DMS 250 DMS 100 DES 600E Legend NTWK For PRI tandem trunks Legend PBX For PRI tandem trunks Copy Copy options for lines trunks 3 98 Single Block Remote Access Rem...

Page 104: ...7 Barrier Code Required BarrierCode Not Required Restriction Tie trunk restriction Unrestricted Outward Restrict Toll Restrict ARS Restrict Tie and DID trunk ARS Facility Restriction Level Allow List...

Page 105: ...assignment 3 93 Toll Type Toll prefix 1 or 0 requirement 3 65 HoldDiscnct Hold disconnect interval 3 69 PrncipalUsr Principal user for personal line 3 72 QCC Prior QCC queue priority level 3 75 QCC O...

Page 106: ...sics 1 38 Programming Procedures 1 Options Description Page LinesTrunks Continued T305 Timer T308 Timer T1 Data NW Switched 56 Dial Plan Routing 3 127 UDP Switch identifiers for remote systems 3 103 c...

Page 107: ...strict RestrctCopy Copy calling restrictions Allowed Lists and Disallowed 3 329 Single Lists Block Account Account code entry 3 337 BIS HFAI Built in Speakerphone Hands Free Answer on Intercom 3 289 C...

Page 108: ...ds 3 439 Number Based Time Based Prompt Based Members Calling group members 3 415 Line Pool Group Calling line trunk or pool assignment 3 419 Group Type Group type 3 454 Auto Login Auto Logout Integ V...

Page 109: ...g Name Calling Num Both ServiceObs Service Observing 3 365 Observer Warning Yes No Members Rotary Enable Rotary dial enable on T R jacks 3 292 ETR Tip Ring functionality on 412 LS ID ETR and 016 ETR m...

Page 110: ...GrpCall CMS SMDR SMDR options Format SMDR format 3 483 Basic SMDR ISDN SMDR Call Length Minimum length of time before a call is recorded 3 485 Call Report SMDR call report type 3 487 In Out Incoming a...

Page 111: ...Calling BehndSwitch Host system Behind Switch mode dial codes 3 502 Transfer for Transfer Conference Conference Drop or Drop Recall Timer Length of timed flash sent when Recall is used 3 504 350 ms 4...

Page 112: ...ng Requirements 3 544 Within Area Code Not Within Area Code ARS Input Create Change ARS Tables 3 546 6 Digit Area Code Exchange 1 7 Sub A Pools Subpattern A pool routing 3 554 Sub A FRL Subpattern A F...

Page 113: ...its Sub A Data Voice and or data routing for Subpattern A 3 576 Voice Only Data Only Voice Data Sub B Data Voice and or data routing for Subpattern B 3 576 Voice Only Data Only Voice Data UDP Routing...

Page 114: ...pkr Pg Loudspeaker Paging equipment 3 300 Fax 3 302 Extensions Extension jack to be used for a fax machine Msg Waiting Message waiting indication Threshold Fax threshold duration MaintAlarms Maintenan...

Page 115: ...ement ExcludeList Extensions exempt from Night Service restrictions Start Time of day Night Service is activated 3 604 Stop Time of day Night Service is deactivated 3 604 Time Control Turn Night Servi...

Page 116: ...nformation report Trunk Info Trunk Information report TIE Tie Trunk Information report DID DID Trunk Information report Loop Ground GS LS Trunk Information report General General Trunk Information rep...

Page 117: ...on report Grp Calling Direct Group Calling Information report NightService Night Service Information report Call Pickup Group Call Pickup report Error Log Error Log report Auth Code Authorization repo...

Page 118: ...tions Description Pages Language Language options SystemLang System language 3 6 English French Spanish Extensions Language for a single extension or block of extensions 3 319 Single English French Sp...

Page 119: ...ng menu shown in Step 4 of the following procedure For information about accessing system programming through a PC with SPM see Chapter 2 Programming with SPM Console Display Instructions Additional I...

Page 120: ...Screens System Set up On the System Set up screen system Review and Exit information appears in place of the x s Type xxxx Mode xxxx Type Voice Data Operator xxxx xxxx Mode Key Hybrid PBX or Behind Sw...

Page 121: ...ons Program extension features such as line assignments Options Program systemwide features such as Transfer Return Tables Program features that require entering information in a table such as Allowed...

Page 122: ...that a trunk or extension be idle only at the instant of programming Lengthy procedures require the system trunk or extension to remain idle until programming is completed These procedures wait for th...

Page 123: ...with voice signal pairs for the Voice Announce to Busy feature Identify extensions that need voice and data features Restore system programming information Identify the Music On Hold jack When the sy...

Page 124: ...res can be performed only when the extension being programmed is idle Assign calling restrictions Assign pool dial out restrictions Copy extension assignments Assign lines trunks or pools to extension...

Page 125: ...provided under the following circumstances At the extension to remind the user that the system or the extension is in the forced idle state At the programming console or at a PC running SPM to remind...

Page 126: ...MERLIN LEGEND Communications System Release 7 0 System Programming 555 670 111 Issue 1 April 1999 Programming Basics 1 58 Idle States 1...

Page 127: ...ation Restoring system programming information from a backup Converting system programming information from one release to another part of the upgrade procedure Printing viewing and storing reports Pr...

Page 128: ...PC has a hard disk however you should install DOS SPM or WinSPM from either the floppy disks or CD ROM onto the hard disk This guide describes the use of SPM on a PC with a DOS operating system or use...

Page 129: ...55AF modular adapter if there is a male connector on the interface cable or a 355A modular adapter if there is a female connector on the interface cable A four pair modular cord D8W Direct local conne...

Page 130: ...a hard disk you do not need to run the installation program Go to Initializing the SPM Software on page 2 10 DOS Installation 2 Use the following procedure to install SPM on the hard drive of a DOS PC...

Page 131: ...panish language Help file Creates the following directories if they do not already exist c spm backup c spm reports c spm tmp Does one of the following Creates the SPM configuration file c spm ams cfg...

Page 132: ...Windows 95 2 Using DOS SPM with Windows 95 improves the interaction of SPM with the operating system compared to a Windows 3 x installation For example the interaction with the print driver is improve...

Page 133: ...files into the directory c spm Instructs you to refer to this document for details on using the PIF Editor to configure an SPM PIF file to work with the spm exe file Installation 2 With Windows 95 run...

Page 134: ...print exe to directory c spm file s copied WARNING The application you are adding to the Windows version table may not have been verified by Microsoft in this version of Windows Please contact your s...

Page 135: ...hod 2 in Step 2 the DOS window closes automatically 8 If the print exe file was copied to your PC in Step 4 you must reboot your PC 9 Configure a PIF file for SPM using the instructions that follow Co...

Page 136: ...o change this information at some later time you can do so in either of the following ways Use any of the options in Table 2 1 to change the information in ams cfg Edit the ams cfg file If you are uns...

Page 137: ...ear only if the system has not been initialized Otherwise the screen shown in Step 8 appears 3 Select the serial communications port used for SPM and press 1 spm color Specifies color monitor spm mono...

Page 138: ...of the information shown type y and press 1 The screen shown in Step 3 appears Repeat Steps 3 through 6 b To save the information shown type n and press 1 Speed Type 1 for 1 200 bps 1 1200 Type 2 for...

Page 139: ...onnect the PC to the control unit Choose the method below that is most useful for your installation Direct local connection Local modem connection Remote modem connection Direct Local Connection 2 For...

Page 140: ...the PC 2 Figure 2 1 Direct Local Connection CAUTION POWER ON OFF AG INPUT AG INPUT FR FR GND GND Turn off power before inserting or removing modules 408 GS LS 44GS or LS Outside Lines 8 Analog Telepho...

Page 141: ...in the control unit as shown in Figure 2 3 The internal modem operates at speeds of 1 200 and 2 400 bps CAUTIO N POWER ON OFF AG INPUT FR GND Turn off powe r befor e insert ing or remo ving modu les 4...

Page 142: ...remote modem connection The internal modem operates at speeds of 1 200 and 2 400 bps Figure 2 4 Remote Modem Connection CAUTION POWER ON OFF AG INPUT FR GND Turn off power before insertin g or remov i...

Page 143: ...ed to the control unit with a modem either local or remote or without a modem direct This section covers both of these access procedures Direct Local Connection 2 To access SPM when your PC is connect...

Page 144: ...on using the PC keys in SPM If the SPM Main Menu does not appear or if the information on the screen is garbled press any key again If the COM Port communications port screen appears instead of the SP...

Page 145: ...ransfer dial 10 then hang up the telephone When you hear the modem answer tone switch to data mode Considerations 2 Review the following items before you begin the modem connection procedure Set the P...

Page 146: ...a telephone number of fewer than 11 digits you must end it with a pound sign To access SPM through a local or remote modem connection follow the steps below 1 Set up the appropriate physical connecti...

Page 147: ...you want For example press to select Language NOTE The function keys shown on either side of the display are included here for quick reference See SPM Screens on page 2 22 for details on using the PC...

Page 148: ...in the SPM DOS Emulator mode For additional information on using WinSPM refer to the documentation and online help provided with WinSPM Some of the procedures described in this section should be perf...

Page 149: ...e buttons can be selected using the arrow keys to position the cursor on the appropriate button Using the Inspect feature you can determine the status of each line and the features programmed on each...

Page 150: ...programmed for a feature or button 7 I Drop Enter a stop in a speed dialing sequence This combination also deletes an entry in a field on any screen except the one in which you are entering a speed d...

Page 151: ...he 1 key on your PC can be used instead of when Enter appears as a choice in the console simulation window 3 Backspace The 3 key on your PC can be used instead of Backspace when Backspace appears as a...

Page 152: ...of the control unit and allows you to assign boards to slots Print Opts1 Directs reports to the printer or to the PC for storage on a floppy disk or on hard disk Monitor Restricted to use by your tec...

Page 153: ...rom SPM help press A typical help screen is shown in Figure 2 6 Figure 2 6 SPM Help Backup 2 The Backup procedure is used by qualified service personnel to create a file of system programming informat...

Page 154: ...you can read the header but you cannot read the data area following the header Use type backup filename to read the header on a DOS system or cat backup filename to read the header on a UNIX System N...

Page 155: ...rs which displays the GOTO FLOPPY and MAKE NEW FILE options and a directory listing for the C spm backup directory If you are saving the backup file to a floppy disk go to Step 3 If you are saving the...

Page 156: ...ith Step 7 if this screen does not appear 7 View the backup status screen SPM indicates the status of the backup by displaying the number of the last block received xx Line 2 of the display screen sho...

Page 157: ...tion is also available in surrogate mode In surrogate mode you can assign trunk and extension modules boards to slots even though the boards have not actually been installed This type of board is refe...

Page 158: ...400GLR 4 ground start loop start line jacks with 4 touch tone receivers 800LS 8 loop start line jacks 800GLID 8 ground start loop start line jacks with Caller ID capability available on the loop start...

Page 159: ...including 6 with tip ring functionality with 4 touch tone receivers 800DID 8 DID trunk jacks with 2 touch tone receivers 400E M 4 E M tie trunk jacks 100D 1 DS1 jack 24 channels Prior to Release 7 0 C...

Page 160: ...for Release 2 5 or later provides Caller ID 4 If the module you want to assign is not shown on the second screen of the Boards menu press to display the next menu screen 5 Type the control unit slot n...

Page 161: ...ct Enter To terminate the procedure and assign a different module select Exit and repeat Steps 2 through 4 To view types of modules assigned to all slots select Inspect 7 To save your entry select Exi...

Page 162: ...ning of a report press To exit from the Browse option and return to the SPM Main Menu press 0 Convert 2 The Convert option which can be used remotely simplifies upgrading from an earlier release to a...

Page 163: ...ckup file that you have created NOTE Once the actual file conversion begins you cannot stop the process pressing 0 has no effect To perform the conversion follow the steps below 1 At the SPM Main Menu...

Page 164: ...the root directory of the disk in Drive A 4 Use the arrow keys to highlight the name of the backup file to be converted and press 1 If the backup file you select is a 7 0 backup it cannot be converted...

Page 165: ...the CONVERT TO screen is not displayed an invalid CONVERT FROM filename was specified Quit SPM and restart the procedure 7 Follow the instructions for a floppy or a hard disk If the CONVERT TO file w...

Page 166: ...e you want to convert to press 1 and go to Step 11 To enter a different filename use the arrow keys to select MAKE NEW FILE and press 1 10 Enter the new filename and press 1 Please select file name GO...

Page 167: ...sion completes the screen shown in Step 12 appears 12 Press any key to return to the SPM Main Menu If you continue the old version will be deleted press ESC to abort or c to continue Please select fil...

Page 168: ...he SPM configuration file as the PC language and the language used by the control unit as the console window language PC Language 2 During SPM installation you select a language that is recorded in th...

Page 169: ...he language you selected 3 Press to return to the SPM Main Menu or select another language Maintenance 2 CAUTION This option is for use by qualified technicians only Maintenance procedures are provide...

Page 170: ...an idle state A Pass Thru request to a locally connected IS II III system causes the modem to fall back to 1200 bps if the speed is set to 2400 bps and the modem call to the control unit is at 1200 bp...

Page 171: ...ntrol unit If the IS II III PC does not respond to the Pass Thru request from the control unit for example because the PC is turned off you see the following message Pass thru failed Please try again...

Page 172: ...press 1 If you are working with IS II the IS II Main Menu appears If you are working with IS III the system prompts you for your login registration After you enter your login and press 1 the IS III ma...

Page 173: ...actory You must obtain this password from your system consultant SC To change the modem connection password follow the steps below 1 At the SPM Main Menu press to select Password 2 Type the old curren...

Page 174: ...ystem Passwords should consist of a random non repetitive hard to guess sequence of characters 4 Type the new password again Do not press 1 5 To return to the SPM Main Menu press Print Options 2 The P...

Page 175: ...C Port Output 2 See Printing Reports on page 2 56 for more information about the print procedure using SPM and the PC port Restore 2 The Restore option allows qualified service personnel to load syste...

Page 176: ...rt Restore is terminated under the following conditions If fewer boards are listed on the backup disk than on the control unit If any real board is out of sequence with the boards listed on the backup...

Page 177: ...ile saved on the hard disk go to Step 4 3 Use the arrow keys to highlight GOTO FLOPPY and press 1 After you press 1 the GOTO FLOPPY statement shown above changes to GOTO HARD DISK Go to Step 5 4 Speci...

Page 178: ...restore completes press 1 to return to the SPM Main Menu System Programming 2 A primary function of SPM is to provide a method for programming the communications system The Sys Program option gives yo...

Page 179: ...he next extension or trunk in the sequence thus saving you a couple of steps If Next displays on the screen you can use it with the current option In most cases you will be at an intermediate step in...

Page 180: ...fy telephones with voice signal pairs for the Voice Announce to Busy feature Identify telephones that need the Simultaneous Voice and Data feature Restore system programming information Identify the M...

Page 181: ...ced idle the following occurs multiline telephone users hear a reminder tone that indicates the telephone cannot be used display telephone users see the message Wait System Busy single line telephone...

Page 182: ...eports 2 Use the following procedure to print system reports using SPM at the PC The SPM Print Opts must be set to PC Port See Print Options on page 2 48 for details about setting the printer output p...

Page 183: ...PT1 and press 1 Print to Hard Disk 2 To print the reports to the hard disk if the print file does not exist use the arrow keys to highlight MAKE NEW FILE and press 1 To save to the default print filen...

Page 184: ...ING The following procedures are to be used by qualified technicians or service personnel only Installation or maintenance of this product by anyone other than qualified personnel may damage or impair...

Page 185: ...of the console simulation window The version of UNIX SPM packaged with Intuity does not support conversion The most current version of DOS or UNIX SPM is available for download from the NSAC bulletin...

Page 186: ...ed on your system proceed to Step 3 If it is not see the installation instructions that came with the software 3 Convert your backup file This step converts the backup file created in Step 1 Refer to...

Page 187: ...ngs for the new features available with Release 7 0 skip this step NOTE When upgrading from a networked Release 6 0 not a Release 6 1 system the non local dial plan extension ranges must be programmed...

Page 188: ...4 Release 6 1 Table 2 15 Release 7 0 Table 2 16 Table 2 6 Programming Needed after Upgrade to Release 1 1 Feature Sequence System language SysProgram More Language SystemLang Extension language SysPro...

Page 189: ...lGrp SysProgram LinesTrunks PRI NumbrToSend SysProgram LinesTrunks PRI Test TelNum SysProgram LinesTrunks PRI Protocol SysProgram LinesTrunks PRI DialPlanRtg SysProgram LinesTrunks PRI OutgoingTbl Sys...

Page 190: ...n Delay LinesTrunks More LS ID Delay Drop Dial trunk no Enter Remote Access Barrier Codes LinesTrunks RemoteAccss BarrierCode Code Info Code Length LinesTrunks RemoteAccss BarrierCode Code Info Code E...

Page 191: ...ds Enter Voice Announce on a QCC Operator Queued Call More Voice Annc Enabled or Disabled Enter 2B Data Data 2B Data Dial adjunct ext no Enter Basic Rate Interface BRI LinesTrunks More BRI SPID DN Dia...

Page 192: ...Cover Ring Delay SysProgram Extensions More More Cover Delay Primary sender s extension number of rings Enter Secondary Cover Ring Delay SysProgram Extensions More More Cover Delay Secondry sender s e...

Page 193: ...ype AnsSupv Disconnect Inmode or Outmode Program options Enter Exit Exit Exit Exit To select T1 Switched 56 Data LinesTrunks LS GS DS1 Dial slot no Enter Type T1 Enter More S56 Data Enter Dial channel...

Page 194: ...0E for MCI services SysProgram Exit LinesTrunks PRI SwitchType Dial slot no Enter DEX600E Enter To select the Nortel DMS 100 for local exchange carrier services SysProgram Exit LinesTrunks PRI SwitchT...

Page 195: ...e SysProgram Exit LinesTrunks PRI DialPlanRtg Service Entry no Enter DMS 100Local DMS Private DMS INWATS DMS OUTWATS DMS FX or DMS TieTrk Enter PRI Call by Call Services Table To select MCI Toll Call...

Page 196: ...e slot Menu Maintenance Slot Dial slot no Enter Restore Yes NOTE If the MLX module containing the CTI link is the first module use the SPM program to busy out the slot Calling Group Alarm Thresholds E...

Page 197: ...t Announcement Yes or No Enter Exit Exit Table 2 14 Programming Needed after Upgrade to Release 6 0 Feature Sequence UDP Routing Patterns Sys Program Tables UDP Routing Enter Pattern Number 1 20 Enter...

Page 198: ...unk number Enter Enter switch number Enter Sys Program LinesTrunks More UDP SwNum Block Enter starting number Enter Enter ending trunk Enter Enter switch number Enter Sys Program LinesTrunks More UDP...

Page 199: ...ble or disable Warning Tone on a per group basis Extensions More More ServiceObs Warning Dial group no Enter Yes or No Enter Exit Exit To assign a member extension to a Service Observing group Extensi...

Page 200: ...n to the new installation site and used with the Restore option to provide complete system programming for a new communications system Table 2 16 Optional Programming after Upgrade to Release 7 0 Feat...

Page 201: ...on Only the processor and power modules are connected Once you enter surrogate mode programming you must follow the sequence of procedures shown below At the service location perform the following 1 S...

Page 202: ...MERLIN LEGEND Communications System Release 7 0 System Programming 555 670 111 Issue 1 April 1999 Programming with SPM 2 76 Surrogate Mode Programming 2...

Page 203: ...features and options that is available for the MERLIN LEGEND Communications System Each of the procedures begins at the System Programming menu Use one of the methods shown below to display the Syste...

Page 204: ...nd ends This section contains the following programming procedures System Restart System Programming Position Assignment System Language Board Renumbering Mode of Operation Automatic Maintenance Busy...

Page 205: ...mation PC 1 Select the System menu 2 Select System Restart 3 Respond to the query System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit Ni...

Page 206: ...sole must be connected to the extension currently assigned for system programming As soon as you change the system programming extension the system programming session is terminated To proceed with sy...

Page 207: ...ssignment 3 Console Display Instructions Additional Information PC 1 Select the System menu 2 Select System Programming Port 3 Erase the current extension xxxx 4 Enter the new extension SP Entering an...

Page 208: ...ts See SMDR Language on page 3 481 Print Reports See Report Language on page 3 623 Extensions See Optional Extension Features on page 3 319 Use this procedure to set the system language See the sectio...

Page 209: ...e 3 Console Display Instructions Additional Information PC 1 Go to the second screen of the System Programming menu 2 Select Language 3 Select System Language System Programming Make a selection Syste...

Page 210: ...ready been installed This procedure restarts the system system programming is not lost Note that this is not the same procedure used with the Boards option which is available to qualified service pers...

Page 211: ...ondition System idle Planning Form Not applicable Factory Setting None Valid Entries Not applicable Inspect Not applicable Copy Option Not applicable Console Procedure System Board Renum Yes PC Proced...

Page 212: ...e programming session You must enter system programming again to program other features NOTE The Hybrid PBX option is not available if the control unit processor module has been modified to operate in...

Page 213: ...ent Key mode operation only Summary Mode of Operation 3 Programmable by System Manager Mode All Idle Condition System idle Planning Form 1 System Planning Factory Setting Hybrid PBX Valid Entries Key...

Page 214: ...are never blocked This prevents faulty outside facilities from causing disruptions in outgoing calling patterns For optimal performance enable Automatic Maintenance Busy for Hybrid PBX systems with po...

Page 215: ...nce Busy System MaintenBusy Disable Enter Exit To enable Automatic Maintenance Busy excluding tie trunks System MaintenBusy Enable Enter Exit To enable disable with tie trunks System MaintenBusy Enabl...

Page 216: ...t the malfunctioning tie trunk service 6 Save your entry Select Enter 7 Return to the System Programming menu Select Exit System Make a selection Restart MaintenBusy SProg Port Date Mode Time Board Re...

Page 217: ...report outgoing calls using more than one call record for example for tandem calls depending upon how SMDR is programmed and how calls are routed Therefore if SMDR is reporting outgoing calls and user...

Page 218: ...e the current system date xxxxxx 4 Enter six digits for the current date Dial or type mmddyy 5 Save your entry Select Enter 6 Return to the System Programming menu Select Exit System Programming Make...

Page 219: ...and later systems where a MERLIN LEGEND Communications System is networked in a private network with one or more MERLIN LEGEND Communications Systems or with one or more DEFINITY Communications Syste...

Page 220: ...nter four digits for the current time Dial or type hhmm 5 Save your entry Select Enter System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Ex...

Page 221: ...n This section contains the following programming procedures Select System Numbering Plan Single Renumbering Block Renumbering Non Local Dial Plan Renumbering Release 6 0 and later systems only Direct...

Page 222: ...ledge any modules installed after an empty slot therefore if the system is renumbered extensions are not assigned to extension jacks after the empty slots NOTE Figure 3 1 Figure 3 2 and Figure 3 3 sho...

Page 223: ...7929 Paging Groups 793 799 8 8001 Trunks 801 880 Park 881 888 8892 Pools 890 899 9 ARS Access Hybrid PBX mode Idle Line Access 1 Listed Directory Number QCC 2 Remote Access NOTE 0 and 100 are the same...

Page 224: ...tems with a need to customize extension numbers or use extension numbers of varying lengths one to four digits All extensions are assigned 4 digit numbers in the 7000 range Extension numbers 1000 6999...

Page 225: ...tem Numbering Plan 3 Programmable by System Manager Mode All Idle Condition System idle Planning Form 2a System Numbering Extension Jacks Factory Setting 2 Digit Valid Entries 2 Digit 3 Digit SetUp Sp...

Page 226: ...dle condition or exit system Default Numbering programming and try again later Single Block NonLocal UDP Exit Default Numbering Make a selection 2 Digit 3 Digit Select 2 Digit and go to Step 5 SetUp S...

Page 227: ...extensions may remain in the forced idle condition indicated when the LED next to each DSS button is on To restore extensions to their normal operating state restart the system When required this proc...

Page 228: ...Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce System If you get the System Busy message Make a selection wait for an idle condition or exit Default Numbering sys...

Page 229: ...p 4 6 Save your entry Select Enter 7 Enter the new extension 8 Save your entry Select Enter or Next If you use Next to renumber the next item displayed on Line 1 return to Step 7 9 Return to the Syste...

Page 230: ...tensions may remain in the forced idle condition indicated when the LED next to each DSS button is on To restore extensions to their normal operating state restart the system Summary Block Renumbering...

Page 231: ...ed number for the first member of the group System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce System Renumber If you get th...

Page 232: ...assigned number for the last member of the group 7 Save your entry Select Enter 8 Enter the new extension number 9 Save your entry Select Enter 10 Return to the System Programming menu Select Exit thr...

Page 233: ...de calls on your local system In most cases they should be the same numbers that users in the non local system dial to reach one another Numbering must be planned to avoid conflicts and provide unambi...

Page 234: ...n 110 exists in the local system Extension 1100 cannot exist on a non local system It also checks to see whether new extension number ranges conflict with existing ranges set for the non local system...

Page 235: ...For more information see Uniform Dial Plan Routing on page 3 579 SECURITY ALERT Do not program the remote system ARS access code into the non local dial plan To do so will allow unauthorized calling o...

Page 236: ...tension Ranges 3 Console Display Instructions Additional Information PC 1 Select the System Renumber menu 2 Select Non Local UDP renumbering 3 Dial or type the first number in the range System Program...

Page 237: ...number of digits the user can enter to reach an extension in the range nn 1 11 8 Go to the next step Select Enter NonLocal UDP Start nnnn nnnn number entered in Step 3 Enter ending number If the rang...

Page 238: ...mmary Deleting Extension Ranges 3 Programmable by System Manager Mode Hybrid PBX Idle Condition None Planning Form 2a System Numbering Extension Jacks 2b System Numbering Digital Adjuncts 2d System Nu...

Page 239: ...extensions to delete 4 Save your entry Select Enter System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce System Renumber Make...

Page 240: ...of 50 extension numbers Page 1 0 to 49 Page 2 50 to 99 Page 3 100 to 149 If two DSSs are attached each Page button assignment sets the console for a range of 100 extension numbers If two DSSs are att...

Page 241: ...tory Setting Page 1 0 Page 2 50 Page 3 100 Valid Entries 1 2 3 Inspect Yes Copy Option No Console Procedure SysRenumber Single More DSS Buttons Dial page no 1 3 Enter Dial first ext no Enter Exit Exit...

Page 242: ...menu 4 Select DSS Buttons 5 Enter the number of the Page button you want to program n 1 to 3 6 Save your entry Select Enter System Renumber Make a selection Default Numbering Single Block NonLocal UD...

Page 243: ...e nnnn If you reassign an extension from one page to another you must repeat Steps 4 through 7 for each page before you return to the System Programming menu 9 Continue with additional entries or go t...

Page 244: ...ode and must be programmed if you have Call Management Systems connected to any operator extension jacks Table 3 1 shows the maximum number of operator positions allowed for any one system Table 3 1 M...

Page 245: ...rator Positions 3 This procedure applies to Hybrid PBX systems only Note that both QCC and DLC operator positions can be assigned with this procedure although its primary purpose is to assign QCC oper...

Page 246: ...module four QCCs per system First fifth ninth or thirteenth extension jack on the 016 MLX module Release 7 0 and later Inspect Yes Copy Option No Console Procedure Operator Positions Queued Call Dial...

Page 247: ...t you have finished entering all positions Select Store All The session is terminated and the system restarts You must enter system programming again to continue System Operator If you get the System...

Page 248: ...up supervisor extensions You do not need to use this procedure in a Key or Behind Switch system unless you have more than one DLC position For a new system remove the factory set DLC operator position...

Page 249: ...PC 1 Select the Operator menu 2 Select Positions 3 Select DirectLine Console DLC System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit Ni...

Page 250: ...ering all positions Select Store All DLC Operator Positions If no DSS is attached Enter extension SP Entering an Extension If DSS is attached Store All Delete Toggle the red LED on or Backspace off as...

Page 251: ...l features from an idle trunk This option eliminates the need to individually enter each feature Separate sections cover DS1 Facilities Tie Trunks DID Trunks PRI Facilities and BRI Facilities A slot i...

Page 252: ...ocedure is not used for a system registered with a KF registration number Key or Behind Switch Ground start trunks are allowed only for systems with an MF Hybrid or PF PBX registration number Summary...

Page 253: ...ot number in the control unit that contains the module nn 1 to 17 4 Save your entry Select Enter System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks A...

Page 254: ...slot number is displayed on Line 1 8 Save your entry Select Enter 9 Return to the System Programming menu Select Exit twice GS LS Slot xx 400 GS LS 408 GS LS Select one 408 GS LS MLX 408 GS LS ID MLX...

Page 255: ...ogrammable by System Manager Mode Loop Start All Ground Start Hybrid PBX only Idle Condition Not required Planning Form 2c System Numbering Line Trunk Jacks Factory Setting Touch tone Valid Entries To...

Page 256: ...ng Mode 4 Select the outward trunk dial line or lines System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and Trunks Ma...

Page 257: ...tone signaling from the line trunk Select Enter or Delete You may continue to assign or remove touch tone signaling from additional lines trunks by repeating Steps 2 and 3 4 Return to the System Progr...

Page 258: ...Use this procedure to designate whether dialed digits on rotary dial lines trunks are sent one by one as they are dialed no delay or are stored and sent when dialing is completed delay Contact your s...

Page 259: ...menu 3 Select Rotary 4 Specify a delay or no delay System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Options Make a select...

Page 260: ...ogram the ringing frequency on an 016 T R module Contact your service provider for more information about the appropriate setting The 016 T R module is available only in Release 4 0 and later Summary...

Page 261: ...ncy 4 Enter the slot number of the 016 T R module xx 1 to 17 System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Options Make...

Page 262: ...obtain special services from the central office See the Feature Reference for information about programming the second dial tone timer to prevent toll fraud The second dial tone timer is available on...

Page 263: ...onal Information PC 1 Select the Options menu 2 Go to the second screen of the Options menu 3 Select Second Dial Tone Timer System Programming Make a selection System Extensions SysRenumber Options Op...

Page 264: ...s Additional Information PC 4 Erase the current second dial tone timer 5 Enter the second dial tone timer nnnn 0 to 5 000 ms in increments of 200 ms Dial or type nnnn 6 Save your entry Select Enter 7...

Page 265: ...other call as if it originated at your company The setting selected applies to all trunks in the system because trunks cannot be programmed individually The reliable unreliable setting does not apply...

Page 266: ...iable Reliable Inspect No Copy Option No Console Procedure LinesTrunks TT LS Disc LS Disconnect Yes or No Enter Exit Exit PC Procedure or Procedure Disconnect Signaling Reliability 3 Console Display I...

Page 267: ...se this procedure to specify whether users have to dial a toll prefix 1 or 0 before dialing an area code and telephone number Your local telephone company should verify toll prefix requirements for ea...

Page 268: ...LinesTrunks Toll Type Select entry mode Dial no of the line trunk Enter or Delete Exit Exit Exit To program a block of lines trunks LinesTrunks Toll Type Select block of lines trunks Toggle LED on off...

Page 269: ...Information PC 1 Specify entry mode Select Entry Mode 2 Enter the number of the line trunk that requires a toll prefix 1 or 0 before the area code Lines and Trunks Make a selection LS GS DS1 PRI TIE...

Page 270: ...ent from additional lines trunks by repeating Steps 2 and 3 4 Return to the System Programming menu Select Exit three times u Block Procedure 3 Console Display Instructions Additional Information PC 1...

Page 271: ...hangs up Do not program a short interval unless the local telephone company s central office is the crossbar type Do not program a reliable disconnect for lines trunks with a short hold disconnect in...

Page 272: ...ggle letter G on off Procedure Hold Disconnect Interval 3 Console Display Instructions Additional Information PC 1 Select the Lines and Trunks menu 2 Go to the second screen of the Lines and Trunks me...

Page 273: ...the line or trunk with a long disconnect interval 3 Assign or remove the line trunk Select Enter or Delete You may continue to assign or remove a long disconnect interval from additional lines trunks...

Page 274: ...Principal User for Personal Line 3 Use this procedure to assign or remove one telephone as principal user for a personal line When a telephone with Remote Call Forwarding activated is assigned as prin...

Page 275: ...Console DLC Analog 5b Direct Line Console DLC Digital 5c MFM Adjunct DLC Factory Setting No principal user Valid Entries Not applicable Inspect No Copy Option No Console Procedure LinesTrunks More Pr...

Page 276: ...he extension assigned as principal user for the specified line Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools Exit Toll Type Press More Lines and Trunk...

Page 277: ...ming menu Select Exit twice QCC Queue Priority Level 3 Use this procedure to assign QCC queue priority level values 1 to 7 to each loop start ground start and automatic in tie trunk in your system The...

Page 278: ...Exit PC Procedure To program a single line trunk Type priority level 1 7 Select entry mode Type trunk no To program a block of lines trunks Type priority level 1 7 Select block of lines Toggle letter...

Page 279: ...ine Procedure 3 Console Display Instructions Additional Information PC 1 Specify entry mode Select Entry Mode Lines and Trunks Make a selection HoldDiscnct LS ID Delay PrncipalUsr ClockSync QCC Prior...

Page 280: ...s by repeating Steps 2 and 3 4 Continue to assign or remove lines or trunks or go to Step 5 Select Next Return to Step 2 The next QCC priority level is displayed on Line 1 5 Save your entry Select Ent...

Page 281: ...operator positions Each ground start loop start or automatic in tie trunk programmed to ring into the QCC queue can be associated with one or more QCC operator positions If a trunk assigned to ring in...

Page 282: ...block of lines trunks Toggle LED on off Enter Exit Exit PC Procedure To program a single line trunk Type ext no Type line trunk no To program a block of lines trunks Type ext no Select block of lines...

Page 283: ...Make a selection HoldDiscnct PrncipalUsr QCC Prior QCC Oper Exit QCC Operator If no DSS is attached Enter QCC operator SP Entering an Extension extension number If DSS is attached Toggle the red LED o...

Page 284: ...om the specified QCC operator Select Enter or Delete You may continue to assign or remove additional lines trunks from the QCC operator by repeating Steps 2 and 3 4 Continue to assign line trunk to an...

Page 285: ...the port module informed the system software that the line was ringing or until the system software has been informed that Caller ID information is available whichever comes first This option can be...

Page 286: ...gram a single line trunk LinesTrunks More LS ID Delay Select entry mode Dial no of the line trunk Enter Exit Exit To program a block of lines trunks LinesTrunks More LS ID Delay Select block of lines...

Page 287: ...4 Specify the line or lines for LS ID Delay Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools Exit Toll Type Press More Lines and Trunks Make a selection...

Page 288: ...de Select Entry Mode 2 Enter the line trunk number for LS ID Delay 3 Assign or remove the LS ID Delay Select Enter or Delete You may continue to assign or remove the LS ID delay from additional lines...

Page 289: ...nu Select Exit twice Clock Synchronization 3 NOTE The following information is for planning clock synchronization in systems that are not part of a private network For planning clock synchronization i...

Page 290: ...ier Valid Entries Primary Secondary Tertiary Loop Local Inspect No Copy Option No Console Procedure LinesTrunks More ClockSync Primary Dial slot no 1 17 Enter Dial port no or select source of synchron...

Page 291: ...and Trunks menu 3 Select Clock Synchronization 4 Select Primary System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines an...

Page 292: ...the slot selected in Step 5 contains an 800 NI BRI module go to Step 8 7 Specify whether the clock is to be synchronized to an outside endpoint loop or is to be free running local then go to Step 9 8...

Page 293: ...ected in Step 11 contains a 100D module continue with Step 13 If the slot selected in Step 11 contains an 800 NI BRI module go to Step 14 13 Specify whether the clock is to be synchronized to an outsi...

Page 294: ...tiary 17 Enter the slot number of the module to contain the tertiary system clock 18 Save your entry Select Enter If the slot selected in Step 17 contains a 100D module continue with Step 19 If the sl...

Page 295: ...addition trunk pools enable users to select a line trunk by dialing a pool dial out code or by pressing a single button on the telephone A separate button for each line trunk is not needed Each pool s...

Page 296: ...r than the DLC console should not be assigned to pools DID trunks cannot be grouped in pools Loop start trunks are automatically placed in pools and must be removed manually if used for paging loudspe...

Page 297: ...th the factory set extension number 891 No factory set extension numbers are assigned to ground start trunks Valid Entries Line numbers Inspect Yes Copy Option Yes Console Procedure To program a singl...

Page 298: ...ool line or lines System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and Trunks Make a selection LS GS DS1 PRI TIE Lin...

Page 299: ...ete You may continue to assign or remove additional lines trunks from the pool by repeating Steps 2 and 3 4 Return to the System Programming menu Select Exit twice u Block Procedure 3 Console Display...

Page 300: ...PBX only Tie Trunks Direction tie trunk type E M signal dial mode dial tone answer supervision time disconnect time and trunk pool assignment Hybrid PBX only DID Trunks Hybrid PBX only Block assignme...

Page 301: ...but note differences Idle Condition Not required Planning Form 2c System Numbering Line Trunk Jacks 3c Incoming Trunks TIE 3d Incoming Trunks DID Factory Setting Not applicable Valid Entries Not appli...

Page 302: ...enu 2 Select Copy 3 Specify trunk or trunks System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and Trunks Make a selec...

Page 303: ...amming and try again later 3 Enter the trunk number to copy to 4 Continue to copy options from this trunk to another trunk or go to Step 5 Select Next Return to Step 3 5 Save your entry Select Enter 6...

Page 304: ...ition or exit system programming and try again later 3 Enter the first trunk number to copy to 4 Save your entry Select Enter If you get the Station Busy message wait for an idle condition or exit sys...

Page 305: ...for private network trunks Switch Identifiers 3 Switch identifiers are 1 or 2 digit prefixes that appear in print reports and are used by the system for transmission level determination route checking...

Page 306: ...stem for example a DEFINITY Communications System greater than 200 miles 51 60 trunk connected to a satellite non LEGEND system for example a DEFINITY Communications System NOTE The Enter Switch Numbe...

Page 307: ...remove an identifier for one trunk LinesTrunks More UDP SwNum Single Dial trunk no Enter Dial switch no no value 1 20 21 40 41 50 or 51 60 Enter or Delete Exit Exit Exit To enter or remove identifiers...

Page 308: ...lect Single or Block Identifiers System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and Trunks Make a selection LS GS...

Page 309: ...Enter the switch identifier nn no value 1 20 21 40 41 50 51 60 5 Assign or remove a switch identifier Select Enter or Delete to return to Step 2 or Next to return to Step 4 You may continue to assign...

Page 310: ...e 3 Save your entry Select Enter 4 Enter the ending trunk number in the range 5 Save your entry Select Enter 6 Enter the switch identifier nn no value 1 20 21 40 41 50 51 60 UDP SwitchNum Block Enter...

Page 311: ...s DS1 Facilities 3 Use the procedures in this section to program the following options for DS1 digital signal level 1 facilities T1 or PRI connected to a 100D DS1 module Type of DS1 facility T1 ISDN I...

Page 312: ...er is set to 0 6 NOTE The parameters listed in the two above items are for releases prior to Release 6 0 In Release 6 0 and later systems the transmit receive gains are determined by the call constitu...

Page 313: ...for ASN services When T1 channels are used for ASN services each channel must be programmed for tie trunk emulation If you select PRI you must perform additional procedures At a minimum the Framing M...

Page 314: ...o select T1 All Tie LinesTrunks LS GS DS1 Dial slot no 1 17 Enter Type T1 Enter All TIE Enter TIE PBX Toll or S56 Enter Dial channel no Enter Exit Exit Exit Exit To select T1 Tie LinesTrunks LS GS DS1...

Page 315: ...select T1 Ground Start Loop Start All Tie or Unequip Type slot no 1 17 Select type of emulation Type channel no To select T1 All DID Type slot no 1 17 To select T1 DID Type slot no 1 17 Type channel n...

Page 316: ...Way Two Way Outgoing Incoming Intype Wink Route by Dial Plant Wink Route by Dial Plan Delay Route by Dial Plan Auto Route by Line Appearance Outtype Wink Wink Delay Auto Answer Supervision 300 ms 200...

Page 317: ...Save your entry Select Enter If you get the System Busy message wait for an idle condition and try again or exit system programming and try again later 5 Select Type 6 Select a facility type Loop Grou...

Page 318: ...you selected Ground Start Loop Start DID or Unequipped trunks continue with Step 10 If you selected TIE trunks go to Tie Trunk Procedure If you selected All TIE trunks go to All Tie Trunk Procedure P...

Page 319: ...l number nn 1 to 24 11 Assign or remove the channel Select Enter or Delete You may continue to assign or remove additional channels by repeating steps 10 and 11 12 Continue to assign the channel to an...

Page 320: ...ou may continue to assign or remove additional channels by repeating Steps 3 and 4 5 Continue to assign the channel to another slot or go to Step 6 Select Next Return to Step 11 The next slot is displ...

Page 321: ...ll or S56 Data 2 Save your entry Select Enter 3 Return to the System Programming menu Select Exit four times u S56 Data Procedure 3 Console Display Instructions Additional Information PC 1 Enter the c...

Page 322: ...ions Additional Information PC 1 Select Direction S56 Data Signaling If you select Direction go to Make a selection Direction procedure Direction Disconnect Intype Inmode If you select Intype or Outty...

Page 323: ...Select Exit four times Trunk Seizure Type Procedure 3 Console Display Instructions Additional Information PC 1 Select Trunk Seizure Type If Intype was selected in Step 3 of the main procedure the foll...

Page 324: ...nformation PC 1 Erase the current answer supervision time nnnn 2 Enter the new answer supervision time nnnn 20 to 4 800 ms in increments of 20 ms Dial or type nnnn 3 Continue to assign answer supervis...

Page 325: ...ue to assign disconnect time to another channel or go to Step 4 Select Next Return to Step 1 The next channel is displayed on Line 1 4 Save your entry Select Enter 5 Return to the System Programming m...

Page 326: ...r 4 Return to the System Programming menu Select Exit four times l All S56 Data Procedure 3 Console Display Instructions Additional Information PC 1 Select an option All S56 Data Signaling If you sele...

Page 327: ...times Trunk Seizure Type Procedure 3 Console Display Instructions Additional Information PC 1 Select Trunk Seizure Type If Intype was selected in Step 3 of the main procedure the following screen opti...

Page 328: ...nter the new answer supervision time nnnn 20 to 4 800 ms in increments of 20 ms Dial or type nnnn 3 Save your entry Select Enter 4 Return to the System Programming menu Select Exit four times Disconne...

Page 329: ...mes Switched 56 Dial Plan Routing 3 Dial plan routing provides a way to route incoming calls received on a Switched 56 Network line An incoming call is routed by matching the incoming number and then...

Page 330: ...an Routing Delete Digits Drop Dial delete digits Enter Exit Exit Exit To specify Add Digits LinesTrunks More T1 Data NW S56 Dial Plan Routing Add Digits Drop Dial add digits Enter Exit Exit Exit PC Pr...

Page 331: ...nks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools Exit Toll Type Press More Lines and Trunks Make a selection HoldDiscnct LS ID Delay PrncipalUsr ClockSync QCC Prior B...

Page 332: ...elect Enter 4 Return to the System Programming menu Select Exit four times Add Digits Procedure 3 Console Display Instructions Additional Information PC 1 Erase the current digits added to a call nnnn...

Page 333: ...Exit four times Frame Format 3 Use this procedure to specify the framing format for the 100D module as D4 compatible or Extended Superframe Your selection must match the framing mode at the far end of...

Page 334: ...Console Display Instructions Additional Information PC 1 Select the Lines and Trunks menu 2 Select Loop Start Ground Start DS1 3 Enter the slot number in the control unit that contains the 100D module...

Page 335: ...o Code Suppression 3 Use this procedure to specify zero code suppression for the 100D module as AMI zero code suppression AMI ZCS or bipolar eight zero suppression B8ZS Your selection must match the s...

Page 336: ...pect No Copy Option No Console Procedure LinesTrunks LS GS DS1 Dial slot no 1 17 Enter Suppression AMI ZCS or B8ZS Enter Exit Exit PC Procedure Type slot no 1 17 or Procedure Zero Code Suppression 3 C...

Page 337: ...ry Select Enter 5 Select Suppression 6 Select AMI zero code suppression or bipolar 8 zero substitution 7 Save your entry Select Enter 8 Return to the System Programming menu Select Exit twice Loop Gro...

Page 338: ...able by System Manager Mode All Idle Condition 100D module idle Planning Form 3b Incoming Trunks DS1 Connectivity 100D module Factory Setting Robbed bit Valid Entries Robbed Bit Common Channel Inspect...

Page 339: ...your entry Select Enter 5 Select Signaling 6 Select the type of signaling Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools Exit Toll Type Loop Ground DS1...

Page 340: ...on the length of cable between the 100D module and the Channel Service Unit as shown below 1 0 6 dB loss 2 1 2 dB loss 3 1 8 dB loss 4 2 4 dB loss 5 3 0 dB loss Summary Line Compensation 3 Programmabl...

Page 341: ...Select Loop Start Ground Start DS1 3 Enter the slot number in the control unit that contains the 100D module nn 1 to 17 4 Save your entry Select Enter System Programming Make a selection System Exten...

Page 342: ...e System Programming menu Select Exit twice Channel Service Unit 3 Use this procedure to specify the type of equipment provided by the local telephone company as foreign exchange or special access NOT...

Page 343: ...tory Setting Foreign Exchange Valid Entries Foreign Exchange Special Access Inspect No Copy Option No Console Procedure LinesTrunks LS GS DS1 Dial slot no 1 17 Enter ChannelUnit Foreign Exchange or Sp...

Page 344: ...the slot number in the control unit that contains the 100D module nn 1 to 17 4 Save your entry Select Enter 5 Select Channel Unit Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS D...

Page 345: ...is section covers programming procedures for the following tie trunk options Direction Tie Trunk Seizure Type E M Signal Dial Mode Tie Trunk Dial Tone Tie Trunk Answer Supervision Time Disconnect Time...

Page 346: ...rocedure LinesTrunks TIE Lines Direction Dial trunk no Enter Specify direction Two way Outgoing or Incoming Enter Exit Exit PC Procedure Type trunk no Specify direction Two way Outgoing or Incoming Pr...

Page 347: ...nk direction 7 Continue to assign the direction to another trunk or go to Step 8 Select Next Return to Step 6 The next trunk is displayed on Line 1 TIE Trunks Make a selection Direction Inmode Intype...

Page 348: ...SDN If Automatic Route Selection ARS is used for all outgoing calls and no personal line or Pool buttons are used assign the wink signaling type Set the network to wink If personal line or Pool button...

Page 349: ...e type Wink Delay Immediate or Automatic Procedure Tie Trunk Seizure Type 3 Console Display Instructions Additional Information PC 1 Select the Lines and Trunks menu 2 Select TIE Lines 3 Select Intype...

Page 350: ...to Step 8 Select Next Return to Step 6 The next trunk is displayed on Line 1 8 Save your entry Select Enter 9 Return to the System Programming Menu Select Exit twice Trunk Type option name selected in...

Page 351: ...a system using Type 5 signaling NOTE In Release 6 0 and later systems E M trunks that are used for private networking should be programmed at each end with a switch identifier that indicates the remot...

Page 352: ...tie trunk number System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and Trunks Make a selection LS GS DS1 PRI TIE Line...

Page 353: ...xit twice Dial Mode 3 Use this procedure to specify whether an incoming or outgoing tie trunk is touch tone or rotary Touch tone cannot be programmed for incoming immediate signaling tie trunks Users...

Page 354: ...TIE Lines Inmode or Outmode Entry Mode Dial line trunk no Enter or Delete Exit Exit Exit To program a block of lines trunks LinesTrunks TIE Lines Inmode or Outmode Select block of lines Toggle LED on...

Page 355: ...ons Additional Information PC 1 Specify entry mode Select Entry Mode Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools Exit Toll Type TIE Trunks Make a se...

Page 356: ...Steps 2 and 3 4 Return to the System Programming menu Select Exit three times u Block Procedure 3 Console Display Instructions Additional Information PC 1 Specify the block of 20 lines associated with...

Page 357: ...3 Programmable by System Manager Mode All Idle Condition Not required Planning Form 3c Incoming Trunks Tie Factory Setting Remote Valid Entries Remote Local Inspect Yes Copy Option Yes Console Procedu...

Page 358: ...a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools...

Page 359: ...e dial tone Select Enter or Delete You may continue to assign or remove remote dial tone from additional lines trunks by repeating Steps 2 and 3 4 Return to the System Programming menu Select Exit thr...

Page 360: ...s Tie Trunk Answer Supervision Time 3 Use this procedure to specify the tie trunk answer supervision time in milliseconds This is the time limit for the called system to respond Summary Tie Trunk Answ...

Page 361: ...sion 4 Enter a tie trunk number System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and Trunks Make a selection LS GS D...

Page 362: ...4 800 ms increments of 20 8 Continue to assign the supervision time to another trunk or go to Step 9 Select Next Return to Step 6 The next trunk is displayed on Line 1 9 Save your entry Select Enter 1...

Page 363: ...Planning Form 3c Incoming Trunks Tie Factory Setting 300 ms Valid Entries 140 to 2 400 ms Inspect No Copy Option Yes Console Procedure LinesTrunks TIE Lines Disconnect Dial trunk no Enter Drop Dial n...

Page 364: ...urrent disconnect time nnnn Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools Exit Toll Type TIE Trunks Make a selection Direction Inmode Intype Outmode O...

Page 365: ...7 Enter the disconnect time nnnn 140 to 2 400 ms 8 Continue to assign the disconnect time to another trunk or go to Step 9 Select Next Return to Step 6 The next trunk is displayed on Line 1 9 Save you...

Page 366: ...unk Type Disconnect Time Expected Digits Delete Digits Add Digits Signaling Invalid Destination NOTE These procedures apply to Hybrid PBX mode only Block Assignment 3 Use this procedure to assign each...

Page 367: ...nes Toggle LED on off Enter Exit Exit Exit PC Procedure To program a single line trunk Type trunk block no 1 or 2 Type the line trunk no or To program a block of lines trunks Type trunk block no 1 or...

Page 368: ...ve your entry Select Enter 6 Specify the line or lines Direct Inward Dial Make a selection Block DeleteDigit Type Add Digits Disconnect Signaling ExpectDigit InvalDstn Exit DID Block Assignment Enter...

Page 369: ...mber 3 Assign or remove the trunk Select Enter or Delete You may continue to assign or remove DID trunks from the block by repeating Steps 2 and 3 4 Continue to enter trunks for the other trunk block...

Page 370: ...n assign DID trunk to block Off remove DID trunk from block 3 Return to the System Programming menu Select Exit three times DID Trunk Type 3 Use this procedure to specify the DID trunk type as either...

Page 371: ...u 2 Select DID 3 Select Type 4 Enter the trunk block n 1 or 2 System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and T...

Page 372: ...he next trunk is displayed on Line 1 8 Save your entry Select Enter 9 Return to the System Programming menu Select Exit twice Disconnect Time 3 Use this procedure to specify the DID trunk disconnect t...

Page 373: ...ocedure Disconnect Time 3 Console Display Instructions Additional Information PC 1 Select the Lines and Trunks menu 2 Select DID 3 Select Disconnect System Programming Make a selection System Extensio...

Page 374: ...in increments of 10 Dial or type nnn 8 Continue to specify the disconnect time for another DID trunk or go to Step 9 Select Next Return to Step 6 The next DID trunk is displayed on Line 1 9 Save your...

Page 375: ...0 and later systems do not assign a non local remote ARS code to the non local dial plan Doing so would allow DID callers to use the private network to make outside calls For more information see Uni...

Page 376: ...pected Digits 4 Enter the trunk block n 1 or 2 System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and Trunks Make a se...

Page 377: ...next block is displayed on Line 1 9 Save your entry Select Enter 10 Return to the System Programming menu Select Exit twice Delete Digits 3 Use this procedure to specify the number of leading digits t...

Page 378: ...e trunk block no 1 or 2 7 I Type no of digits 0 4 Procedure Delete Digits 3 Console Display Instructions Additional Information PC 1 Select the Lines and Trunks menu 2 Select DID 3 Select Delete Digit...

Page 379: ...its n 7 Enter the number of digits to delete n 0 to 4 Dial or type n 8 Continue to specify delete digits for the other trunk block or go to Step 9 Select Next Return to Step 6 The next block is displa...

Page 380: ...Digits 3 Programmable by System Manager Mode Hybrid PBX Idle Condition Not required Planning Form 3d Incoming Trunks DID Factory Setting 0 Valid Entries 1 to 9999 Inspect No Copy Option No Console Pro...

Page 381: ...entry Select Enter 6 Erase the current number of added digits nnn Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools Exit Toll Type Direct Inward Dial Mak...

Page 382: ...telephone company is touch tone or rotary Touch tone dial mode cannot be programmed for immediate start DID trunks Touch tone single line telephone users cannot make calls by using individual trunks...

Page 383: ...elect DID 3 Select Signaling 4 Enter the trunk block n 1 or 2 System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and T...

Page 384: ...ination 3 Use this procedure to specify where to direct outside calls received on DID trunks for unassigned extension numbers Calls can be either directed to a backup position normally the primary sys...

Page 385: ...d Destination 3 Console Display Instructions Additional Information PC 1 Select the Lines and Trunks menu 2 Select DID 3 Select Invalid Destination System Programming Make a selection System Extension...

Page 386: ...I Facilities 3 The procedures in this section provide the steps for programming the following options for Primary Rate Interface PRI facilities connected to a 100D DS1 module Switch Type Telephone Num...

Page 387: ...Zero code suppression must be specified correctly Clock synchronization source must be set to loop derived from the T1 line The settings for frame format and zero code suppression must be consistent...

Page 388: ...rmation see B Channel Groups on page 3 191 The group can still exist even if it includes no B channels PRI Dial Plan Routing does not apply for incoming calls on the trunk Incoming routing is automati...

Page 389: ...17 Specify switch type Procedure Switch Type 3 Console Display Instructions Additional Information PC 1 Select the Lines and Trunks menu 2 Select PRI 3 Select Switch Type System Programming Make a sel...

Page 390: ...to each PRI channel This string must match the number sent by the network that is the number provided by the PRI service provider to indicate the number dialed by an outside caller The system uses thi...

Page 391: ...9 Inspect No Copy Option No Console Procedure LinesTrunks PRI PhoneNumber Dial trunk no Enter Drop Dial telephone no up to 12 digits 0 9 Enter Exit Exit PC Procedure Type trunk no 7 I Type telephone n...

Page 392: ...gned to the channel N any combination of 0 to 9 Dial or type N 8 Continue to assign the telephone number to another PRI channel or go to Step 9 Select Next Return to Step 6 The next PRI Channel is dis...

Page 393: ...s for a PRI tandem trunk are automatically assigned to a single unused B channel group If your private network includes drop and insert hardware between the networked switches use this procedure to re...

Page 394: ...is not able to seize a B channel The user receives a fast busy tone Summary B Channel Groups 3 Programmable by System Manager Mode Hybrid PBX Key Idle Condition Not required Planning Form 3b Incoming...

Page 395: ...t specific lines trunks Toggle letter G on or off Procedure B Channel Groups 3 Console Display Instructions Additional Information PC 1 Select the Lines and Trunks menu 2 Select PRI 3 Select B Channel...

Page 396: ...7 Enter the B channel slot and port number 8 Assign or remove the B channel from the group Select Enter or Delete You may continue to assign or remove additional B channels from the group by repeatin...

Page 397: ...our entry Select Enter 11 Select Lines 12 Enter the B channel group number nn 1 to 80 13 Save your entry Select Enter 14 Specify the line or lines B Channel Groups Make a selection B Channels Incoming...

Page 398: ...mber from the B channel group Select Enter or Delete You may continue to assign or remove additional lines from the B Channel group by repeating Steps 7 and 8 4 Continue to assign the line number to a...

Page 399: ...annel group You can enter a service not shown on the Network Service screen by using the 5 digit binary code that represents the service in the Network Facilities Information Element of ISDN PRI signa...

Page 400: ...Local LEGEND UDP Inspect Yes Copy Option No Console Procedure LinesTrunks PRI B ChannlGrp NetworkServ Dial group no Enter Specify network service AT T Toll 5ESS Local MCI Toll Miscellaneous DMS 100 L...

Page 401: ...the B channel group number nn 1 to 80 6 Save your entry Select Enter Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools Exit Toll Type PRI Lines Make a se...

Page 402: ...stem Programming menu Select Exit four times Network Services If you select AT T Toll go to Make a selection l AT T Toll Procedure AT T Toll DMS 100Local If you select 5ESS Local go to 5ESS Local Lege...

Page 403: ...I Toll Procedure 3 Console Display Instructions Additional Information PC 1 Specify an MCI Toll service 2 Continue to specify MCI Toll service for another B channel group or go to Step 3 Select Next R...

Page 404: ...ork service code 4 Enter the 5 digit network code that corresponds to the selected service Dial or type nnnnn 5 Save your entry Select Enter 6 Repeat Steps 5 through 7 of the main procedure for each m...

Page 405: ...eturn to Step 1 The next B channel group number is displayed on Line 1 LEGEND UDP Procedure 3 Console Display Instructions Additional Information PC 1 The LEGEND UDP service is already specified for y...

Page 406: ...t this way you cannot change the Copy programming For more information about switch types see Switch Type on page 3 185 Select Do Not Copy Telephone Number either when a telephone number to send is as...

Page 407: ...ct B Channel Groups 4 Select Copy Number System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and Trunks Make a selectio...

Page 408: ...opied as the number to send to the network 8 Continue to assign the copy option to another B channel group or go to Step 9 Select Next Return to Step 7 The next group is displayed on Line 1 9 Save you...

Page 409: ...tandem trunk is set this way you cannot change the incoming routing for the group This routing option cannot be selected for any other switch type For more information about switch types see Switch Ty...

Page 410: ...nel Groups 4 Select Incoming Routing System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and Trunks Make a selection LS...

Page 411: ...e to assign the routing method to another B channel group or go to Step 9 Select Next Return to Step 7 The next group is displayed on Line 1 9 Save your entry Select Enter 10 Return to the System Prog...

Page 412: ...order digits of a systemwide base number Select Base Number with Ext in Step 4 The facility based line telephone number Select Line Telephone Number in Step 4 NOTE Only one base number is supported pe...

Page 413: ...Display Instructions Additional Information PC 1 Select the Lines and Trunks menu 2 Select PRI 3 Select Number to Send System Programming Make a selection System Extensions SysRenumber Options Operato...

Page 414: ...number of up to 12 digits N any combination of 0 to 9 Dial or type N 3 Save your entry Select Enter 4 Return to the System Programming menu Select Exit twice Telephone Number to Send If you select Ext...

Page 415: ...Enter a telephone number of up to 12 digits to send N any combination of 0 to 9 Dial or type N 5 Continue to assign the telephone number to another line or go to Step 6 Select Next Return to Step 3 T...

Page 416: ...e Number 3 Programmable by System Manager Mode Hybrid PBX Key Idle Condition Not required Planning Form 3b Incoming Trunks DS1 Connectivity 100D module Factory Setting Not applicable Valid Entries Tel...

Page 417: ...nn 1 to 17 5 Save your entry Select Enter 6 Erase the current test telephone number N Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools Exit Toll Type PRI...

Page 418: ...d to be changed If you are not sure of the correct timer and threshold settings for your PRI lines and trunks check with your Lucent Technologies representative before you make a change Incorrect sett...

Page 419: ...ssage on an outgoing call T313 Timer Times the delay in network response when the system sends a connect message that indicates the completion of an incoming call T316 Timer Times the delay in network...

Page 420: ...econds 1 to 60 seconds N200 Counter Maximum transmissions 3 transmissions 1 to 5 transmissions N201 Counter Maximum octets 260 octets 16 to 260 octets K Counter Maximum outstanding I frames 7 frames 1...

Page 421: ...of the slot in the control unit that contains the 100D module nn 1 to 17 6 Save your entry Select Enter Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools...

Page 422: ...n to Step 8 The next slot is displayed on Line 1 11 Save your entry Select Enter 12 Return to the System Programming menu Select Exit four times Slot xx PRI Settings xx number entered in Step 5 Make a...

Page 423: ...before changing this value Summary Terminal Equipment Identifier 3 Programmable by System Manager Mode All Idle Condition Not required Planning Form 3b Incoming Trunks DS1 Connectivity 100D module Fac...

Page 424: ...of the slot in the control unit that contains the 100D module nn 1 to 17 6 Save your entry Select Enter Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools...

Page 425: ...Routing 3 Dial plan routing provides a way to route incoming calls on a per B channel group basis An incoming call is routed by matching the incoming number by service number of digits and pattern and...

Page 426: ...f ISDN PRI layer 3 signaling protocol Contact your service provider for more information about the codes and see Miscellaneous Procedure within the following procedure Dial plan routing does not affec...

Page 427: ...To specify Patterns LinesTrunks PRI DialPlanRtg Patterns Dial entry no Enter Drop Dial pattern 0 8 Enter Exit Exit Exit To specify Total Digits LinesTrunks PRI DialPlanRtg Total Digits Dial entry no E...

Page 428: ...0 14 0 wildcard To specify Add Digits Type entry no 7 I Type add digits 0 14 valid digits 0 9 Procedure Dial Plan Routing 3 Console Display Instructions Additional Information PC 1 Select the Lines an...

Page 429: ...tg NumbrToSend OutgoingTbl Test TelNum SwitchType Exit PRI Dial Plan Routing Service must be programmed Continue Make a selection with Step 5 Then program other options Service Add Digits Patterns If...

Page 430: ...Select Enter 4 Program additional options by returning to Step 4 of the main procedure or go to Step 5 5 Return to the System Programming menu Select Exit three times DialPlanRouting Service If you se...

Page 431: ...ave your entry Select Enter 4 Program additional options by returning to Step 4 of the main procedure or go to Step 5 5 Return to the System Programming menu Select Exit three times MCI Toll Procedure...

Page 432: ...m additional options by returning to Step 4 of the main procedure or go to Step 5 5 Return to the System Programming menu Select Exit three times l Miscellaneous Procedure 3 Console Display Instructio...

Page 433: ...ected Dial or type nnnnn 6 Continue to assign the code to another routing entry or go to Step 7 Select Next Return to Step 4 The next dial plan routing entry is displayed on Line 1 7 Save your entry S...

Page 434: ...ther routing entry or go to Step 3 Select Next Return to Step 1 The next dial plan routing entry is displayed on Line 1 3 Save your entry Select Enter 4 Program additional options by returning to Step...

Page 435: ...number of digits Dial or type n 5 Continue to assign the digits to another routing entry or go to Step 6 Select Next Return to Step 3 The next dial plan routing entry is displayed on Line 1 6 Save you...

Page 436: ...nn 5 Continue to assign the digits to another routing entry or go to Step 6 Select Next Return to Step 3 The next dial plan routing entry is displayed on Line 1 6 Save your entry Select Enter 7 Progra...

Page 437: ...to 14 Dial or type nn 5 Continue to assign the delete digits to another routing entry or go to Step 6 Select Next Return to Step 3 The next dial plan routing entry is displayed on Line 1 6 Save your...

Page 438: ...to add nn Dial or type nn 5 Continue to assign the add digits to another routing entry or go to Step 6 Select Next Return to Step 3 The next dial plan routing entry is displayed on Line 1 6 Save your...

Page 439: ...y the Call by Call tables Special Services Selects services such as international dialing and operator assistance Calls that match these tables are not routed by the Call by Call tables NOTES PRI tabl...

Page 440: ...has private trunks the private network trunks must be assigned to the main pool on the switch where ARS is dialed The ARS access code for the local and remote systems must be identical The procedure...

Page 441: ...t Outgoing Tables 4 Select Network Selection tables System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Lines and Trunks Make...

Page 442: ...fix n 8 Enter the dial prefix Dial or type n 9 Continue to assign the dial prefix to another table or go to Step 10 Select Next Return to Step 7 The next table is displayed on Line 1 10 Save your entr...

Page 443: ...rogrammable by System Manager Mode Key and Hybrid PBX Idle Condition Not required Planning Form 3b Incoming Trunks DS1 Connectivity 100D module Factory Setting See Table 3 4 Valid Entries Prefix for i...

Page 444: ...e number type To specify Delete Digits Type entry no 7 I Type digits to be deleted Table 3 4 Special Services Table Procedure Special Services Tables 3 Console Display Instructions Additional Informat...

Page 445: ...MERLIN LEGEND Communications System Release 7 0 System Programming 555 670 111 Issue 1 April 1999 Programming Procedures 3 243 PRI Facilities 3 Operator Tables LinesTrunks AuxEquip Exit NightSrvce...

Page 446: ...on PC 2 Select PRI 3 Select Outgoing Tables 4 Select the Special Services tables Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools Exit Toll Type PRI Line...

Page 447: ...current pattern nnnn Special Services Table If you select Pattern go to Make a selection l Pattern Procedure Pattern Operator If you select Operator go to TypeOfNumber u Operator Procedure DeleteDigi...

Page 448: ...splayed on Line 1 6 Save your entry Select Enter 7 Return to the System Programming menu Select Exit four times u Operator Procedure 3 Console Display Instructions Additional Information PC 1 Enter th...

Page 449: ...tem Programming menu Select Exit four times n Type Of Number Procedure 3 Console Display Instructions Additional Information PC 1 Enter the table number n 0 to 7 2 Save your entry Select Enter 3 Speci...

Page 450: ...Additional Information PC 1 Enter the table number n 0 to 7 2 Save your entry Select Enter 3 Erase the current number of digits n 4 Enter the number of digits to be deleted n 0 to 4 Dial or type n 5 C...

Page 451: ...atch the longer pattern In addition to patterns the Call by Call table can be used to specify from 0 through 8 digits to be deleted the factory setting is 0 If the last entry in the table is empty tha...

Page 452: ...edure To specify Patterns LinesTrunks PRI OutgoingTbl CBC Service Patterns Dial list no 0 9 Enter Drop Dial pattern up to 8 digits 0 9 Enter Exit Exit Exit Exit To specify Voice Data LinesTrunks PRI O...

Page 453: ...cal MCI Toll Miscellaneous or DMS 100 Local To specify Delete Digits Dial list no 0 9 7 I Dial no of digits 0 8 Procedure Call by Call Service 3 Console Display Instructions Additional Information PC...

Page 454: ...ection PhoneNumber Protocol B ChannlGrp DialPlanRtg NumbrToSend OutgoingTbl Test TelNum SwitchType Exit PRI Outgoing Tables Make a selection NetwkSelect SpecialServ CBC Service Exit CallByCall Service...

Page 455: ...rent pattern nnn 4 Enter a pattern of up to eight digits n 0 to 9 Dial or type n 5 Assign a pattern to the next table or go to Step 6 Select Next Return to Step 3 The next table is displayed on Line 1...

Page 456: ...Specify voice data or both 4 Assign to another CBC services list or go to Step 5 Select Next Return to Step 3 The next CBC services list is displayed on Line 1 5 Save your entry Select Enter 6 Return...

Page 457: ...Save your entry Select Enter 3 Specify a Network Service CBC Network Service Enter list number 0 9 Backspace Exit Enter Dial or type n CBC Network Service If you select AT T Toll go to Make a selectio...

Page 458: ...Select Exit four times 5ESS Local Procedure 3 Console Display Instructions Additional Information PC 1 Specify a local service 2 Continue to specify local service for another list number or return to...

Page 459: ...e Display Instructions Additional Information PC 1 Specify an MCI Toll service 2 Continue to specify MCI Toll service for another list number or go to Step 3 Select Next Return to Step 1 The next CBC...

Page 460: ...list is displayed on Line 1 3 Save your entry Select Enter 4 Erase the current code nnnnn 5 Enter the 5 digit code for the other service Dial or type nnnnn CBC Service List x x number entered in Step...

Page 461: ...ming menu Select Exit four times DMS 100 Local Procedure 3 Console Display Instructions Additional Information PC 1 Specify a DMS 100 Local service 2 Continue to specify DMS 100 service for another li...

Page 462: ...its n 4 Enter the number of digits to be deleted n 0 to 8 Dial or type n 5 Continue to assign delete digits to another service list or go to Step 6 Select Next Return to Step 3 The next CBC services l...

Page 463: ...rofile Identifier SPID and Directory Number DN 3 Use this procedure to program the Service Profile Identifier SPID and Directory Number DN for each BRI line in the system Until these values are progra...

Page 464: ...and Directory Number DN 3 Console Display Instructions Additional Information PC 1 Select the Lines and Trunks menu 2 Go to the second screen of the Lines and Trunks menu 3 Select BRI System Programm...

Page 465: ...le Identifier and Directory Number 5 Enter the line trunk number nnn 1 to 80 6 Erase the current SPID 7 Enter the new SPID Dial or type xxxxxxxxxxxxxxxxxxxx 8 Save your entry Select Enter BRI Lines Ma...

Page 466: ...ld settings for your BRI lines and trunks check with your Lucent Technologies representative before you make a change Incorrect settings can cause your BRI lines and trunks to malfunction If the netwo...

Page 467: ...mer and the valid range for each threshold Summary Timers 3 Programmable by System Manager Mode Key Hybrid PBX Idle Condition Not required Planning Form Form 3i Incoming Trunks BRI Options 800 NI BRI...

Page 468: ...unks menu 2 Go to the second screen of the Lines and Trunks menu 3 Select BRI 4 Select Timers System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxE...

Page 469: ...ormation PC 5 Select the timer to change 6 Erase the current setting 7 Enter the new setting see Table 3 5 Dial or type nnnn 8 Save your entry Select Enter 9 Return to the System Programming menu Sele...

Page 470: ...Voice Announce feature or Voice and Data features Programming rotary signaling on tip ring ports Assigning tip ring functionality on 412 016 ETR enhanced tip ring module Assign Trunks or Pools to Ext...

Page 471: ...d to a button only on a DLC operator position If one of the lines trunks in a pool is assigned to a button on a non DLC telephone the result is a Pool button assignment Key only The system assigns the...

Page 472: ...analog multiline telephones MLX telephones excluding operator positions and MFMs connected to MLX telephones Two ICOM Ring buttons are assigned to single line telephones no outside lines are assigned...

Page 473: ...am a block of lines trunks Extensions Lines Trunks Dial ext no Enter Select trunk range Toggle LED on off Enter Exit Exit PC Procedure To program a single line trunk Type ext no Type line trunk no To...

Page 474: ...selection LinesTrunks Restrct Copy Line Copy Account Dial Outcd BIS HFAI Restriction Call Pickup Exit VoiceSignl Assign Lines Trunks If no DSS is attached Enter extension SP Entering an Extension If D...

Page 475: ...ines trunks by repeating Steps 2 and 3 4 Assign a single line trunk to the next extension or go to Step 5 Select Next Return to Step 2 to continue programming The next extension is displayed on Line 1...

Page 476: ...s with identical requirements If you are copying assignments to a block of extensions and one of the extensions in the block is in use the display shows the Station Busy Pls Wait message Copying for t...

Page 477: ...e Factory Setting Not applicable Valid Entries Not applicable Inspect Yes lines pools assigned to an extension Copy Option Not applicable Console Procedure To copy to a single extension Extensions Lin...

Page 478: ...on System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Extensions Make a selection LinesTrunks Restrct Copy Line Copy Account Dial Outcd BIS HFAI Restriction Cal...

Page 479: ...go to Step 5 Select Enter or Next After selecting Enter you may continue to copy line assignments from the extension currently displayed on Line 1 to additional extensions After selecting Next you may...

Page 480: ...ct Enter 3 Enter the logical ID of the first extension number in the block to be copied to 4 Save your entry Select Enter 5 Enter the logical ID of the last extension number in the block to be copied...

Page 481: ...stem Access SA buttons used to make or receive inside and outside calls This procedure includes the following types of System Access buttons Ring Voice Originate Only Ring or Voice Shared Ring or Voic...

Page 482: ...ort when the port is programmed for T R operation Shared SA buttons can be assigned to a tip ring or external alert device connected to an MFM in an MLX telephone or a GPA connected to an analog multi...

Page 483: ...R and 016 T R module or in Release 7 0 and later systems to a 412 LS ID ETR and 016 ETR port when the port is programmed for T R operation An ICOM Ring button and an Intercom Originate Only Ring butto...

Page 484: ...Prg Copy ext Dial copy from ext no Enter Dial copy to ext no Enter Exit Exit PC Procedure To program an extension Type ext no Program extension To copy extension programming Type copy from ext no Type...

Page 485: ...en in Step 6 of the following procedure changes to the first List Feature screen then returns to the screen shown in Step 6 Table 3 6 provides the programming codes for assigning Ring and Voice button...

Page 486: ...e 19 Assign SA or ICOM Originate Only Ring button Dial 18 Type 18 Assign SA or ICOM Originate Only Voice button Dial 18 press button being programmed again and dial 19 Type 18 press V function key for...

Page 487: ...the button you want to program Press the button or function key next to your selection 6 Enter the programming code for Voice or Ring button Extension Program xx xx extension entered in Step 1 Press...

Page 488: ...assign Voice buttons first assign the button as a Ring button then program the button with the voice attribute see Table 3 6 on page 3 284 8 Repeat Step 6 to program another button for the extension e...

Page 489: ...amming The extension to be copied from is displayed on Line 1 5 Return to the System Programming menu Select Exit twice Analog Multiline Telephone without Built in Speakerphone BIS or Hands Free Answe...

Page 490: ...nalog Multiline Telephone 5a Direct Line Console DLC Analog Data Form 1a Modem Data Workstations Factory Setting All models of analog multiline telephones except the analog multiline display console h...

Page 491: ...icate a voice or voice pair to be used to provide the Voice Announce feature on an analog multiline telephone when it is busy The extension number associated with the first odd numbered extension jack...

Page 492: ...hone is off hook is automatically provided and cannot be programmed for ETR MLS or single line telephones Summary Analog Multiline Telephones with Voice Announce Feature 3 Programmable by System Manag...

Page 493: ...ons Operator Tables LinesTrunks AuxEquip Exit NightSrvce Extensions Make a selection LinesTrunks RestrctCopy Line Copy Account Dial Outcd BIS HFAI Restriction Call Pickup Exit VoiceSignl Voice Signal...

Page 494: ...ncluding ports on the 412 LS ID ETR and 016 ETR modules that are programmed for tip ring operation The factory setting is that rotary signaling is disabled Whenever the system receives a rotary digit...

Page 495: ...he second screen of the Extensions menu and select Rotary Enable 4 Type the extension number for the rotary dial telephone 5 Save your entry Select Enter System Programming Make a selection System Ext...

Page 496: ...factory settings such as calling restrictions and button assignments NOTE A system forced idle occurs when you perform this task In addition to assigning either T R or ETR functionality with this tas...

Page 497: ...re ETR Type ext no Enter Select port type ETR or Tip Ring Enter Exit Exit PC Procedure Type ext no Select port type ETR or Tip Ring Procedure Tip Ring Functionality on 412 LS ID ETR and 016 ETR Module...

Page 498: ...he extension jack 6 Select the port type ETR or Tip Ring Extensions Make a selection Ext Status ARS Restart Group Page Mis Disable Group Cover Remote Frwd Grp Calling Auth Code Exit Delay Frwd Press M...

Page 499: ...yrighted materials you may be required to obtain a copyright license from and pay license fees to a third party such as the American Society of Composers Artists and Producers ASCAP or Broadcast Music...

Page 500: ...m Manager Mode All but in Hybrid PBX mode the line trunk designated for Music On Hold cannot be assigned to a line trunk pool Idle Condition System idle Planning Form 2c System Numbering Line Trunk Ja...

Page 501: ...ignment Select Enter or Delete 5 Return to the System Programming menu Select Exit System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit N...

Page 502: ...nected to the system You cannot assign the line trunk identified for loudspeaker paging equipment to a line trunk pool If the line trunk is currently assigned to a pool you must remove it before you p...

Page 503: ...signment Select Enter or Delete 5 Return to the System Programming menu Select Exit System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit...

Page 504: ...log multiline telephones with a General Purpose Adapter GPA In a GPA configuration features cannot be assigned to the fax independently of the telephone A maximum of 16 fax machines can have the Fax M...

Page 505: ...nter Threshold Drop Dial no of seconds 0 30 Enter Exit Exit PC Procedure To program an extension for a fax machine Type ext no To have a message waiting light for a fax machine Type ext no Type fax ma...

Page 506: ...te You may continue to assign or remove fax machines to additional extensions by repeating Steps 4 and 5 6 Return to the Fax menu Select Exit 7 Select Message Waiting Fax Make a selection Extension Ms...

Page 507: ...message waiting indication Select Enter or Delete You may continue to assign or remove message waiting indication to additional extensions by repeating Steps 10 and 11 11 Continue to assign the messa...

Page 508: ...at connects an external alerting device that sounds or flashes when major maintenance problems occur You cannot assign the line trunk identified for the maintenance alarm to a button on any telephone...

Page 509: ...Select Maintenance Alarms 3 Enter the line trunk jack to which the maintenance alarm is connected 4 Assign or remove the line trunk Select Enter or Delete 5 Return to the System Programming menu Selec...

Page 510: ...l Use the Group Type procedure in Optional Group Features on page 3 405 to assign VMI ports as either integrated or generic NOTE This does not apply to calls transferred to a non local extension See t...

Page 511: ...Enter Exit Exit PC Procedure 7 I Type no of rings 0 9 7 I Type no of ms 50 200 ms in increments of 25 ms 7 I Type no of ms 50 200 ms in increments of 25 ms Procedure Voice Messaging System and Automat...

Page 512: ...Use 0 to specify that unanswered calls are not transferred to backup position Dial or type n 6 Save your entry Select Enter 7 Select Touch Tone Duration VMS AA If you do not want to change the curren...

Page 513: ...12 Erase the current touch tone interval setting xxx 13 Enter the touch tone interval in milliseconds nnn 50 to 200 Dial or type nnn 14 Save your entry Select Enter 15 Return to the System Programming...

Page 514: ...Link 3 Before programming a CTI link refer to the Feature Reference System Planning and the documentation provided with the telephony platform The following constraints apply to programming an MLX po...

Page 515: ...or a non operator MLX telephone Forwarding is deactivated to the extension The extension is removed from membership in calling groups The extension is removed from membership in coverage groups The ex...

Page 516: ...py Option No Console Procedure Busy out the board first This is a Maintenance step Start the procedure from the main menu not the System Programming screen Menu Maintenance Slot Dial slot no 1 17 Ente...

Page 517: ...ve your entry Select Enter 5 Return to the System Programming menu Select Exit twice System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit...

Page 518: ...BX Mode 3 This message appears if the communications system is not in Hybrid PBX mode CTI links cannot be used with communications systems operating in Key mode or Behind Switch mode Extension Selecte...

Page 519: ...ort so that you can still perform maintenance and system programming when the board with the CTI link extension is busied out MLX Port Module Contains Firmware Vintage 29 3 This message appears when t...

Page 520: ...ge appears when the port that you are programming as the CTI link is covered by other extensions You should remove the Cover buttons on these extensions Slot Not Busied Out 3 This message appears when...

Page 521: ...Entry Microphone Operation Authorization Codes Remote Call Forwarding Delayed Call Forwarding Trunk to Trunk Transfer Primary Cover Ring Delay Secondary Cover Ring Delay Group Coverage Ring Delay Hotl...

Page 522: ...e Language Extensions Block Dial starting ext no Enter Dial ending ext no Enter Select a language English French or Spanish Enter Exit Exit PC Procedure To program a single extension Type ext no Selec...

Page 523: ...ion PC 2 Select Language 3 Select Extensions 4 Select an option System Programming Make a selection Labeling Language Data Print Cntr Prg Exit Language Make a selection SystemLang Extensions SMDR Prin...

Page 524: ...5 Select Next Return to Step 3 to continue programming The next extension is displayed on Line 1 5 Save your entry Select Enter 6 Return to the System Programming menu Select Exit two times Extension...

Page 525: ...Save your entry Select Enter 5 Specify the language for the extensions 6 Save your entry Select Enter 7 Return to the System Programming menu Select Exit twice Extension Language Enter starting exten...

Page 526: ...mode only do not allow dial access to pools of non local tie or PRI tandem trunks When callers in your system need to use these pools for outside calls use ARS to direct the calls to these pools Call...

Page 527: ...on PC 1 Select the Extensions menu 2 Select Dial Out Code 3 Specify the extension System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit Ni...

Page 528: ...out code 6 Allow or restrict the extension from using the pool dial out code Select Enter or Delete You may continue to allow or restrict additional pool dial out codes from this extension by repeatin...

Page 529: ...OTE In Release 6 0 and later systems outward and toll calling restrictions are automatically removed when a caller dials an extension in the non local dial plan FRL restrictions still apply For detail...

Page 530: ...on Unrestricted Outward restricted or Toll restricted Procedure Calling Restrictions 3 Console Display Instructions Additional Information PC 1 Select the Extensions menu 2 Select Restrictions 3 Speci...

Page 531: ...the System Programming menu Select Exit Copy Calling Restrictions 3 Use this procedure to copy calling restrictions allowed lists and disallowed lists Feature assignment must be completed for the cop...

Page 532: ...e extensions you are copying to and from can be both operator and nonoperator positions NOTE Dial out code restrictions are not copied Summary Copy Calling Restrictions 3 Programmable by System Manage...

Page 533: ...to a single extension Type copy from ext no Type copy to ext no To copy to a block of extensions Type copy from ext no Type first copy no in copy to block Procedure Copy Calling Restrictions 3 Console...

Page 534: ...ditional Information PC 1 Specify the extension from which you want to copy calling restrictions 2 Save your entry Select Enter 3 Specify the extension to which you want to copy calling restrictions C...

Page 535: ...elect Enter 6 Return to the System Programming menu Select Exit three times u Block Procedure 3 Console Display Instructions Additional Information PC 1 Specify the extension from which you want to co...

Page 536: ...an join any type of call in progress The restriction level assigned to extensions is opposite to the FRL assigned to routes where 0 is the most and 6 is the least restrictive In Release 6 0 and later...

Page 537: ...ast restrictive Inspect No Copy Option No Console Procedure Extensions More ARS Restrict Dial ext no Enter Drop Dial restriction level 0 6 Enter Exit PC Procedure Type ext no 7 I Type restriction leve...

Page 538: ...ict 4 Specify the extension 5 Save your entry Select Enter 6 Erase the current Restriction Level x Extensions Make a selection Ext Status ARS Restrct Group Page Mic Disable Group Cover Remote Frwd Grp...

Page 539: ...enu Select Exit Forced Account Code Entry 3 Use this procedure to assign or remove Forced Account Code Entry When this feature is programmed on individual extensions the user must enter a 1 to 16 digi...

Page 540: ...Procedure Extensions Account Toggle LED on off or dial ext no Enter Exit Exit PC Procedure Toggle letter R on off or type ext no Procedure Forced Account Code Entry 3 Console Display Instructions Add...

Page 541: ...hone Operation 3 Use this procedure to enable or disable microphones on MLX telephones except QCC operator positions When the microphone is disabled users cannot use the speakerphone to conduct conver...

Page 542: ...Disable Toggle LED on off or dial ext no Enter Exit Exit PC Procedure Toggle letter R on off or type ext no Procedure Microphone Operation 3 Console Display Instructions Additional Information PC 1 S...

Page 543: ...Code feature allows you to pick up someone else s telephone enter your authorization code and complete a call with the restrictions that apply to your own telephone home extension This includes toll r...

Page 544: ...ssign or remove an authorization code to an extension The authorization code can range from 2 to 11 characters 0 9 and must be unique for each extension An authorization code cannot begin with an If y...

Page 545: ...uthorization Code 4 Specify the extension System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Extensions Make a selection Lin...

Page 546: ...arding 3 Use this procedure to allow or disallow the Remote Call Forwarding capability which permits users to forward calls to an outside number In Release 6 0 and later systems Remote Call Forwarding...

Page 547: ...rd In Release 6 1 and later systems use the Forwarding feature SECURITY ALERT See Security of Your System Preventing Toll Fraud on page A 8 in Appendix A for more information and security procedures o...

Page 548: ...ct the Extensions menu 2 Go to the second screen of the Extensions menu 3 Select Remote Call Forward System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrun...

Page 549: ...is the number of rings before the call is forwarded This delay can range from 0 to 9 rings If the forwarding delay is set to 0 the call is forwarded immediately Delayed Call Forwarding is available on...

Page 550: ...gital 5c MFM Adjunct DLC 5d Queued Call Console QCC Data Form 1a Modem Data Workstation Data Form 1b ISDN Terminal Adapter Data Workstation Factory Setting 0 rings Valid Entries 0 9 rings Inspect Yes...

Page 551: ...t Enter 6 Erase the current number of delay rings x Extensions Make a selection LinesTrunks RestrctCopy Line Copy Account Dial OutCd BIS HFAI Restriction Call Pickup Exit VoiceSignl Press More Extensi...

Page 552: ...sion When trunk to trunk transfer is disabled users cannot transfer an outside call to an outside line NOTE In Release 6 0 and later systems Hybrid PBX mode only calls can be transferred to members in...

Page 553: ...Disabled Inspect Yes Copy Option No Console Procedure Extensions More More TrkTransfer Toggle LED on off or dial ext no Enter Exit Exit PC Procedure Toggle letter R on off or type ext no Procedure Tru...

Page 554: ...g Steps 4 and 5 6 Return to the System Programming menu Select Exit twice Primary Cover Ring Delay 3 The Primary Cover Ring Delay option replaces the Delay Ring Interval programmed on a systemwide bas...

Page 555: ...d Planning Form 4b Analog Multiline Telephone 4d MLX Telephone 4e MFM Adjunct MLX Telephone 4f Tip Ring Equipment 5a Direct Line Console DLC Analog 5b Direct Line Console DLC Digital 5c MFM Adjunct DL...

Page 556: ...ons Make a selection LinesTrunks RestrctCopy Line Copy Account Dial OutCd BIS HFAI Restriction Call Pickup Exit VoiceSignl Press More twice Extensions Make a selection TrkTransfer ServiceObs Cover Del...

Page 557: ...on a systemwide basis in releases prior to Release 4 1 Use this procedure to specify the delay in addition to the fixed Secondary Coverage Delay Interval two rings before a Secondary Cover button pro...

Page 558: ...f rings 1 6 Enter Exit Exit PC Procedure Type sender s extension Type no of rings 1 6 Procedure Secondary Cover Ring Delay 3 Console Display Instructions Additional Information PC 1 Select the Extensi...

Page 559: ...gs x Extensions Make a selection TrkTransfer ServiceObs Cover Delay Rotary Enable HotLine ETR DisplayPref Exit Cover Delay Make a selection Primary Secondary Group Exit Enter Secondary Ring Delay If n...

Page 560: ...calls to Group Coverage when the sender does not have Primary or Secondary Coverage or the receivers are not available and the Group Coverage receiver is either a Calling Group only or the QCC queue...

Page 561: ...ings 1 9 Procedure Group Coverage Ring Delay 3 Console Display Instructions Additional Information PC 1 Select the Extensions menu 2 Go to the third screen of the Extensions menu 3 Select Cover Delay...

Page 562: ...es to Group Coverage n 1 to 9 Dial or type n 9 Save your entry Select Enter 10 Return to the System Programming menu Select Exit twice Cover Delay Make a selection Primary Secondary Group Exit Enter G...

Page 563: ...Manager Mode All Idle Condition Not required Planning Form 4f Tip Ring Equipment Factory Setting Disabled Valid Entries Yes No Inspect No Copy Option No Console Procedure Extensions More More HotLine...

Page 564: ...u may continue to assign or remove HotLine operation from additional extensions by repeating Steps 4 and 5 6 Return to the System Programming menu Select Exit twice Extensions Make a selection LinesTr...

Page 565: ...see the Feature Reference Summary Display Preference 3 Programmable by System Manager Mode Hybrid PBX Idle Condition Not required Planning Form Non Local Dial Plan Administration Form in the Installat...

Page 566: ...eference Extensions Make a selection LinesTrunks RestrctCopy Line Copy Account Dial OutCd BIS HFAI Restriction Call Pickup Exit VoiceSignl Press More twice Extensions Make a selection TrkTransfer Serv...

Page 567: ...ist of the stations up to the system maximum of 200 that the observer is allowed to monitor A warning tone is programmed on a per group basis to provide an audible indication that a station is being o...

Page 568: ...To assign a member extension to a Service Observing group Extensions More More ServiceObs Members Dial group no 1 32 Enter Dial ext no Enter or Delete Exit Exit Exit PC Procedure To assign a Service...

Page 569: ...iction Call Pickup Exit VoiceSignl Press More twice Extensions Make a selection TrkTransfer ServiceObs Cover Delay Rotary Enable HotLine ETR DisplayPref Exit Service Observing To assign an Observer to...

Page 570: ...cify the Observer extension number 4 Assign or remove the Observer from the Service Observing group Select Enter or Delete You may continue to assign or remove Observers to from Service Observing grou...

Page 571: ...Service Observing group number nn 1 to 16 2 Save your entry Select Enter 3 Turn Warning Tone On or Off 4 Save your entry Select Enter 5 Return to the System Programming menu Select Exit two times Serv...

Page 572: ...your entry Select Enter 3 Specify the Member extension number 4 Assign or remove the extension from the Service Observing group Select Enter or Delete You may continue to assign or remove Members to...

Page 573: ...s procedure to set the length of the operator hold timer for all DLCs and QCCs If the system operator does not pick up the call within the time programmed an abbreviated ring reminds the operator that...

Page 574: ...current hold timer setting xxx 4 Enter the number of seconds to hold the call nnn 10 to 255 Dial or type nnn 5 Save your entry Select Enter 6 Return to the System Programming menu Select Exit System...

Page 575: ...erator Automatic Hold 3 Programmable by System Manager Mode All Idle Condition Not required Planning Form 6a Optional Operator Features Factory Setting Disabled Valid Entries Disabled Enabled Inspect...

Page 576: ...rogramming menu Select Exit QCC Optional Features 3 This section contains programming summaries for the following options for QCC operator positions Hold Return Automatic Hold or Release Queue over Th...

Page 577: ...er call is received at the same time that the hold timer expires 10 seconds are added to the programmed operator hold timer interval for the first call If the QCC operator does not pick up a call by t...

Page 578: ...to the QCC queue or remain on hold when the hold timer expires twice System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Syst...

Page 579: ...automatically put on hold Automatic Hold or disconnected Automatic Release when the operator presses another button This option cannot be programmed for individual QCC operator positions The single s...

Page 580: ...calls are automatically put on hold or disconnected when another Call button is pressed System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip...

Page 581: ...he maximum number of calls threshold in the QCC queue before system operators are notified with a tone that the threshold has been reached or exceeded If the threshold is set to 0 operators are not no...

Page 582: ...Threshold 4 Erase the current threshold xx System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce System Operator Make a select...

Page 583: ...ogramming menu Select Exit two times Elevate Priority 3 Use this procedure to specify the length of time before calls waiting in the QCC queue are automatically reprioritized to a higher level If prio...

Page 584: ...Priority 4 Erase the current call priority xx System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce System Operator Make a sele...

Page 585: ...er 7 Return to the System Programming menu Select Exit two times Calls In Queue Alert 3 Use this procedure to specify whether each QCC operator is notified with a single beep when a new call enters th...

Page 586: ...tion PC 1 Select the Operator menu 2 Select Queued Call 3 Select In Queue Alert System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit Nigh...

Page 587: ...this procedure to specify which QCC operators receive the following types of calls Dial 0 calls internal calls to the system operator DID calls to invalid destinations unassigned extension numbers Ca...

Page 588: ...associated with individual QCC operators See Call Type Queue Priority Level on page 3 391 This procedure does not include programming the operator position to receive calls on individual lines or trun...

Page 589: ...coverage group no Enter Dial ext no Enter Exit Exit Exit Exit Exit PC Procedure Select a call type Type coverage group no Type ext no Procedure QCC Operator to Receive Call Types 3 Console Display Ins...

Page 590: ...ake a selection Hold Rtrn InQue Alert HoldRelease Call Types Threshold Msg Center ElvatePrior ExtndComplt Exit Return Ring Call Type To use Follow Frwd or QCC Ext see Make a selection Call Type Queue...

Page 591: ...s by repeating Steps 4 and 5 6 Assign operators to the receive calls from the next Group Coverage number or go to Step 7 Select Next Return to Step 4 The next Group Coverage number displays on Line 1...

Page 592: ...all type specified in Step 4 of the main procedure Select Enter or Delete You may continue to assign or remove QCC operators from the call type by repeating Steps 2 and 3 4 Return to the System Progra...

Page 593: ...n to the QCC queue returning from extending camped on held calls and operator parked calls Group Coverage calls Calls signed in Follow or forwarded to the system operator Calls to a system operator ex...

Page 594: ...amming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce System Operator Make a selection Positions Queued Call Hold Timer DLC Hold Exit Queue...

Page 595: ...the current priority level x 9 Enter a queue priority level n 1 to 7 Dial or type n 10 Save your entry Select Enter 11 Return to the System Programming menu Select Exit four times Calls option name se...

Page 596: ...r parked calls All group coverage calls are directed to this position All DID calls to invalid destinations are directed to this position Designating message center operation does not change any call...

Page 597: ...mation PC 1 Select the Operator menu 2 Select Queued Call 3 Select Message Center System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit Ni...

Page 598: ...wn below for QCC operator positions with a DSS only Automatic Completion Allows one touch call transfer that is calls are transferred by touching only an extension button on the DSS The operator does...

Page 599: ...d Completion Valid Entries Automatic Manual Inspect No Copy Option No Console Procedure Operator Queued Call ExtndComplt Automatic Complete or Manual Complete Enter Exit Exit PC Procedure or Procedure...

Page 600: ...Use this procedure to specify the number of rings before an unanswered directed call is returned to the QCC queue or QCC Message Center position This option cannot be programmed for individual QCC ope...

Page 601: ...lid Entries 1 to 15 rings Inspect No Copy Option No Console Procedure Operator Queued Call Return Ring Drop Dial no of rings 1 15 Enter Exit Exit PC Procedure 7 I Type no of rings 1 15 Procedure Retur...

Page 602: ...to provide the backup position for the QCC queue The specified calling group receives incoming calls when all QCC operator positions are in position busy mode Position Busy Backup is programmed for t...

Page 603: ...tries Calling group number Inspect No Copy Option No Console Procedure Operator Queued Call More QCC Backup Drop Dial ext number Enter or Delete Exit Exit PC Procedure 7 2I Type ext number or Procedur...

Page 604: ...xxxx 6 Specify the calling group to provide QCC operator backup Queued Call Operator Make a selection Hold Rtrn InQue Alert HoldRelease Call Types Threshold Msg Center ElvatePrior ExtndComplt Exit Re...

Page 605: ...Announce is available only on a QCC in Release 4 0 and later When Voice Announce is enabled every QCC in the system has one Voice Announce Call button the Call 5 Ring Voice button All Intercom calls...

Page 606: ...l 3 Go to the second screen 4 Select Voice Announce System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce System Operator Make...

Page 607: ...p Groups Group Paging Group Coverage Member Assignments Group Coverage Delay Interval Release 4 0 and earlier Group Calling Member Assignments Group Calling Line Trunk or Pool Assignments Priority Cal...

Page 608: ...ries Pickup group number extension number Inspect Yes Copy Option No Console Procedure Extensions Call Pickup Dial pickup group no Enter Dial ext no Enter Enter Exit Exit PC Procedure Type pickup grou...

Page 609: ...ickup group by repeating Steps 5 and 6 7 Assign or remove extensions for another pickup group or go to Step 8 Select Next Return to Step 5 to continue programming The next extension is displayed on Li...

Page 610: ...10 extensions per group is allowed A seventh paging group called the Page All group is not limited and includes all telephones connected to the system Extensions cannot be added to or removed from the...

Page 611: ...stem Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Extensions Make a selection LinesTrunks RestrctCopy Line Copy Account Dial...

Page 612: ...Select Next Return to Step 6 to continue programming The next paging group is displayed on Line 1 9 Return to the System Programming menu Select Exit twice Group Coverage Member Assignments 3 Use this...

Page 613: ...group A calling group can be assigned as a receiver for a coverage group see Group Coverage Receiver on page 3 437 In Hybrid PBX mode only the QCC queue can be a receiver for up to 30 coverage groups...

Page 614: ...up Coverage 4 Enter the number of the coverage group nn 1 to 30 System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Extension...

Page 615: ...Select Next Return to Step 6 to continue programming The next coverage group is displayed on Line 1 9 Return to the System Programming menu Select Exit twice Group Coverage Delay Interval 3 Use this p...

Page 616: ...s Copy Option No Console Procedure Options More Cover Delay Drop Enter Dial no of rings 1 9 Enter Exit PC Procedure 7 2I Type no of rings 1 9 Procedure Group Coverage Delay Interval 3 Console Display...

Page 617: ...ssignments 3 Use this procedure to assign or remove an extension to or from a calling group A calling group is used to direct calls to a group of people who all handle the same type of call A single e...

Page 618: ...group A delay announcement device should not be programmed as a calling group member The extension status feature must be set to the Calling Group or CMS mode before you assign members to the group Se...

Page 619: ...ng 4 Select Members System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Extensions Make a selection LinesTrunks RestrctCopy L...

Page 620: ...alling group by repeating Steps 7 and 8 Group Calling See System Renumbering on page 3 19 Enter extension number for the factory setting for extension of group numbers assigned to calling groups If a...

Page 621: ...ove lines trunks or pools Hybrid PBX only that ring directly into a calling group Incoming calls on each line trunk or pool can be directed to only one calling group To reassign a line trunk or pool t...

Page 622: ...Calling 4 Select Line Pool System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Extensions Make a selection LinesTrunks Restrc...

Page 623: ...sign or remove lines trunks or pools from the calling group by repeating Steps 7 and 8 9 Continue to assign the line trunk or pool to another calling group or go to Step 10 Select Next Return to Step...

Page 624: ...here can be only one support group per home group Each support group can support up to 31 home groups Summary Priority Call Queuing 3 Programmable by System Manager Mode All Idle Condition Not Require...

Page 625: ...ect the Group Calling menu 4 Select Priority System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Extensions Make a selection...

Page 626: ...l 1 32 7 Press Exit to return to the Group Calling menu and select Support 8 Enter extension number of the group Group Calling Enter extension number of group Backspace Exit Enter Select Enter Group C...

Page 627: ...nterval Group Calling Repeat Announcement Group Coverage Receiver Group Calling Overflow and Thresholds Group Calling Message Waiting Indicator Group Calling Calls in Queue Alarm Threshold Group Calli...

Page 628: ...hunting pattern Summary Hunt Type 3 Programmable by System Manager Mode All Idle Condition Not required Planning Form 7d Group Calling Factory Setting Circular hunting pattern Valid Entries Circular...

Page 629: ...the calling group 6 Save your entry Select Enter Extensions Make a selection LinesTrunks RestrctCopy Line Copy Account Dial OutCd BIS HFAI Restriction Call Pickup Exit VoiceSignl Press More Extension...

Page 630: ...ssages to callers while they are waiting in the queue Two announcement devices can be designated for each calling group however more than one calling group can use the same announcement device The ext...

Page 631: ...lling DelayAnnce Dial calling group ext no Enter Primary Announcement or Secondary Announcement Enter extension number of announcement device Enter Exit Exit Exit PC Procedure Type calling group ext n...

Page 632: ...r 7 Select Primary Announcements or Secondary Announcement Extensions Make a selection Ext Status ARS Restrct Group Page Mic Disable Group Cover Remote Frwd Grp Calling Auth Code Exit Delay Frwd Group...

Page 633: ...inue to assign the delay announcement device extension to another calling group or go to Step 11 Select Next Return to Step 7 to continue programming The next calling group is displayed on Line 1 11 R...

Page 634: ...cement Interval 0 900 Enter Exit Exit PC Procedure Type calling group ext no Type the Announcement Interval 0 900 Procedure Group Calling Announcement Interval 3 Console Display Instructions Additiona...

Page 635: ...y Select Enter 7 Select Announcement Interval Extensions Make a selection Ext Status ARS Restrct Group Page Mic Disable Group Cover Remote Frwd Grp Calling Auth Code Exit Delay Frwd Group Calling Make...

Page 636: ...re to set the secondary announcement to repeat after the Announcement Interval Summary Group Calling Repeat Announcement 3 Programmable by System Manager Mode All Idle Condition Not required Planning...

Page 637: ...g 4 Select Delay Announcement System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Extensions Make a selection LinesTrunks Res...

Page 638: ...Repeat Announcement 8 Select Yes or No 9 Assign repeat announcement option for the calling group Select Enter 10 Return to the System Programming menu Select Exit twice GrpCall Delay Announce Enter e...

Page 639: ...ammable by System Manager Mode All Idle Condition Not required Planning Form 7c Group Coverage Factory Setting Not applicable Valid Entries Group numbers Inspect Yes Copy Option No Console Procedure E...

Page 640: ...of the calling group 6 Save your entry Select Enter Extensions Make a selection LinesTrunks RestrctCopy Line Copy Account Dial OutCd BIS HFAI Restriction Call Pickup Exit VoiceSignl Press More Extensi...

Page 641: ...r go to Step 10 Select Next Return to Step 7 to continue programming The next calling group is displayed on Line 1 10 Return to the System Programming menu Select Exit three times Group Calling Overfl...

Page 642: ...verflow coverage can be provided only by calling groups or the QCC queue Hybrid PBX only not by individual extensions A calling group or the QCC queue Hybrid PBX only can provide overflow coverage for...

Page 643: ...g Overflow and Thresholds 3 Console Display Instructions Additional Information PC 1 Select the Extensions menu 2 Go to the second screen of the Extensions menu 3 Select Group Calling System Programmi...

Page 644: ...ry Select Enter 7 Erase the current extension of the calling group or the QCC Listed Directory Number xxxx providing coverage if assigned Group Calling Make a selection Hunt Type Queue Alarm DelayAnnc...

Page 645: ...emove additional groups or directories as overflow backup coverage by repeating Steps 7 and 8 If you do not want to change the current number of calls timeout value or prompt based overflow setting yo...

Page 646: ...ect Time Based Overflow 15 Erase the current timeout xxx 16 Enter the maximum time in seconds in the queue before coverage xxx 0 to 900 Dial or type xxx 17 Save your entry Select Enter Group Calling x...

Page 647: ...three times Group Calling Message Waiting Indicator 3 Use this procedure to designate the extension to receive message waiting indications MWIs for the calling group Only one extension can be designat...

Page 648: ...System Manager Mode All Idle Condition Not required Planning Form 7d Group Calling Factory Setting No message waiting receiver assigned Valid Entries Extension number Inspect No Copy Option No Consol...

Page 649: ...n of the calling group 6 Save your entry Select Enter Extensions Make a selection LinesTrunks RestrctCopy Line Copy Account Dial OutCd BIS HFAI Restriction Call Pickup Exit VoiceSignl Press More Exten...

Page 650: ...procedure to specify the number of unanswered calls that wait in the calling group queue before group members are notified with either an external alert an external alert is turned on when the third...

Page 651: ...es 1 to 99 Inspect No Copy Option No Console Procedure Extensions More Grp Calling Queue Alarm Dial calling group ext no Enter Alarm Threshold 1 or Alarm Threshold 2 or Alarm Threshold 3 Drop Dial no...

Page 652: ...e calling group 6 Save your entry Select Enter Extensions Make a selection LinesTrunks RestrctCopy Line Copy Account Dial OutCd BIS HFAI Restriction Call Pickup Exit VoiceSignl Press More Extensions M...

Page 653: ...Next to program the next calling group Return to Step 7 11 Return to the System Programming menu Select Exit twice Group Calling External Alert for Calls In Queue Alarm 3 Use this procedure to design...

Page 654: ...mable by System Manager Mode All Idle Condition Not required Planning Form 7d Group Calling Factory Setting Not applicable Valid Entries Extension number Inspect No Copy Option No Console Procedure Ex...

Page 655: ...the calling group 6 Save your entry Select Enter Extensions Make a selection LinesTrunks RestrctCopy Line Copy Account Dial OutCd BIS HFAI Restriction Call Pickup Exit VoiceSignl Press More Extension...

Page 656: ...he next calling group Return to Step 7 10 Return to the System Programming menu Select Exit twice Group Type 3 Use this procedure to determine whether or not the system automatically logs in members o...

Page 657: ...ogs in the group members after a power failure Generic VMI Used when a voice messaging system that does not need special signaling is connected to one or more extension jacks assigned to a calling gro...

Page 658: ...gin Auto logout Integrated VMI or Generic VMI Procedure Group Type 3 Console Display Instructions Additional Information PC 1 Select the Extensions menu 2 Go to the second screen of the Extensions men...

Page 659: ...ect Enter 8 Specify the type of login for the group that occurs after a power failure Group Calling Make a selection Hunt Type Queue Alarm DelayAnnce Xtnl Alert GrpCoverage Overflow Message Members Ex...

Page 660: ...grammed for dial plan routing All calls transferred from a VMI voice messaging interface port Internal calls to the calling group Internal calls to the calling group through the QCC Position Busy back...

Page 661: ...ber of calls For example if the maximum number of calling group calls is set to 40 and 40 calls have come in subsequent callers on eligible facilities hear the busy tone Calls that come in on an LS li...

Page 662: ...of the Group Calling menu System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Extensions Make a selection LinesTrunks Restrc...

Page 663: ...the number of calls in the queue before callers hear the busy signal nn 0 to 99 9 Save your entry Select Enter or Next Use Next to program the next calling group Return to Step 6 10 Return to the Syst...

Page 664: ...r Audible Type of Transfer Camp On Return Time Call Park Return Time Delay Ring Interval Automatic Callback Interval Extension Status SMDR Language SMDR Call Report Format SMDR Call Length SMDR Calls...

Page 665: ...uld not be set to 0 in a system with single line telephones Summary Transfer Return Time 3 Programmable by System Manager Mode All Idle Condition Not required Planning Form 8a System Features Factory...

Page 666: ...umber of rings before a transferred call is returned to the originator n 0 to 9 Use 0 to indicate that calls are not returned Dial or type n 6 Save your entry Select Enter 7 Return to the System Progr...

Page 667: ...al office calls only When the user presses an Auto Dial or DSS button to initiate a transfer the outside caller is put on hold The system automatically selects an intercom facility and dials the trans...

Page 668: ...ne Touch Hold Procedure One Touch Transfer Hold 3 Console Display Instructions Additional Information PC 1 Select the Options menu 2 Select Transfer 3 Select One Touch System Programming Make a select...

Page 669: ...ntry Select Enter If you selected Transfer continue with Step 6 If you selected Hold you have finished this procedure Go to Step 8 6 Specify Manual or Automatic transfer completion 7 Save your entry S...

Page 670: ...d requires no such license and can be purchased from Lucent Technologies In Release 6 0 and later systems when extensions are programmed to use the Centrex Transfer via Remote Call Forwarding feature...

Page 671: ...dible 4 Specify whether the outside caller hears music or ringing while being transferred System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip...

Page 672: ...ether the system automatically selects an Intercom or System Access Ring or Voice button when the Transfer button or an Auto Dial or DSS button for One Touch Transfer is pressed Summary Type of Transf...

Page 673: ...Transfer Type 4 Specify whether a Voice or Ring button is automatically selected System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit Ni...

Page 674: ...procedure to specify the number of seconds before a camped on call a call transferred to a busy telephone with the Camp On feature is returned to the originator Summary Camp On Return Time 3 Programm...

Page 675: ...the number of seconds before a camped on call returns to the originator nnn 30 to 300 Dial or type nnn 5 Save your entry Select Enter 6 Return to the System Programming menu Select Exit System Progra...

Page 676: ...Manager Mode All Idle Condition Not required Planning Form 8a System Features Factory Setting 180 seconds Valid Entries 30 to 300 seconds in 10 second increments Inspect No Copy Option No Console Pro...

Page 677: ...nt number of seconds xxx 4 Enter the number of seconds before a parked call returns to the originator nnn 30 to 300 Dial or type nnn 5 Save your entry Select Enter 6 Return to the System Programming m...

Page 678: ...Delay and Secondary Cover Ring Delay for Release 4 1 and later systems Summary Delay Ring Interval 3 Programmable by System Manager Mode All Idle Condition Not required Planning Form 8a System Feature...

Page 679: ...ect Delay Ring 3 Erase the current number of rings x 4 Enter the number of rings for the delay ring interval n 1 to 6 Dial or type n 5 Save your entry Select Enter 6 Return to the System Programming m...

Page 680: ...Interval 3 Programmable by System Manager Mode All Idle Condition Not required Planning Form 8a System Features Factory Setting 3 rings Valid Entries 1 to 6 rings Inspect No Copy Option No Console Pro...

Page 681: ...3 Erase the current number of rings x 4 Enter the number of rings before the system cancels the automatic callback request n 1 to 6 Dial or type n 5 Save your entry Select Enter 6 Return to the Syste...

Page 682: ...e ES states reflect member or agent status without restricting the telephones In the Group Calling CMS mode the Extension Status feature is used by the agents to log in and out and by the supervisor t...

Page 683: ...SMDR reports It applies to Releases 1 1 and later only The report language is initially set to the same as that set for the system language See System Language on page 3 6 Summary SMDR Language 3 Pro...

Page 684: ...re SMDR Language 3 Console Display Instructions Additional Information PC 1 Go to the second screen of the System Programming menu 2 Select Language 3 Select SMDR System Programming Make a selection S...

Page 685: ...ANI or Caller ID information appears in the Calling Number field in place of IN which appears in the Basic report format The call recording type for these calls is I in ISDN format and C in Basic for...

Page 686: ...ort Format 3 Console Display Instructions Additional Information PC 1 Select the Options menu 2 Select SMDR 3 Select Format System Programming Make a selection System Extensions SysRenumber Options Op...

Page 687: ...trunks are PRI the recommended call length is 1 See the Feature Reference for more information The outbound call of a Centrex Transfer via Remote Call Forwarding call will not be recorded unless the...

Page 688: ...h 3 Console Display Instructions Additional Information PC 1 Select the Options menu 2 Select SMDR 3 Select Call Length System Programming Make a selection System Extensions SysRenumber Options Operat...

Page 689: ...ecorded on Call Report 3 Use this procedure to specify whether SMDR information should be recorded for both incoming and outgoing non private network calls or for outgoing non private network calls on...

Page 690: ...ay Instructions Additional Information PC 1 Select the Options menu 2 Select SMDR 3 Select Call Report System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTr...

Page 691: ...d to have either the home extension or the actual authorization codes recorded in the Account Code field if no Account Code is entered Account Code overrides the Authorization Code entry in the SMDR r...

Page 692: ...ation code is recorded System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Options Make a selection Transfer Callback CampOn...

Page 693: ...with a special emphasis on calling groups The Talk field contains the talk time duration the amount of time 59 59 maximum that a calling group agent spends on an incoming call including any actions th...

Page 694: ...ecify whether you want Talk Time enabled or disabled System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Options Make a selec...

Page 695: ...on private network tandem trunks or if call recording will not be performed on private network calls NOTE Refer to SMDR Calls Recorded on Call Report on page 3 487 to program call recording for non p...

Page 696: ...going UDP calls or if UDP call information will not be recorded System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Options M...

Page 697: ...e to be either different from or the same as the outside line trunk dial tone NOTE The inside dial tone must be the same as the outside dial tone when the internal dial tone is not recognized by softw...

Page 698: ...ide Dial Tone 3 Specify which dial tone you want for inside 4 Save your entry Select Enter 5 Return to the System Programming menu Select Exit System Programming Make a selection System Extensions Sys...

Page 699: ...time and do not enter a new time Summary Reminder Service Cancel 3 Programmable by System Manager Mode All Idle Condition Not required Planning Form 8a System Features Factory Setting Not applicable V...

Page 700: ...4 Enter the time of day when all reminders are to be canceled hh 00 to 23 and mm 00 to 59 To deactivate Reminder Service Cancel do not enter a time Go to Step 5 Dial or type hhmm 5 Save your entry Se...

Page 701: ...cations QCC queue Hybrid PBX only Another extension number A calling group This setting does not affect calls received on DID trunks if you have specified that calls to unassigned DID extensions are t...

Page 702: ...ructions Additional Information PC 1 Select the Options menu 2 Go to the second screen of the Options menu 3 Select Redirect Unassigned Extension Numbers System Programming Make a selection System Ext...

Page 703: ...u selected Extension go to l Extension Procedure If you selected Grp Calling go to u Group Calling Procedure 6 Return to the System Programming menu Select Exit l Extension Procedure 3 Console Display...

Page 704: ...Drop features When multiline telephone users press the Transfer Conference or Drop button a signal is sent to the host service and the communications system features are not accessed Assigning dial c...

Page 705: ...System Dial Codes for Behind Switch Mode 3 Console Display Instructions Additional Information PC 1 Select the Options menu 2 Go to the second screen of the Options menu 3 Select Behind Switch System...

Page 706: ...the timed flash that is sent when Recall is used to disconnect a call and get a new dial tone without hanging up Both the interval of the timed flash and the way Recall works depend on the type of te...

Page 707: ...Programmable by System Manager Mode All Idle Condition Not required Planning Form 8a System Features Factory Setting 450 ms Valid Entries 350 ms 450 ms 650 ms 1 second Inspect No Copy Option No Conso...

Page 708: ...ogies technical support personnel or authorized dealers Interdigit timers are used by the MERLIN LEGEND System to determine when a user originating an outside call has completed dialing the digits The...

Page 709: ...d Each allowed number can be no more than six digits an area code plus an exchange or six digits with a leading 1 where required If you program 0 as the first digit of a list entry any toll restrictio...

Page 710: ...nu 2 Select AllowList 3 Enter the list l 0 to 7 and entry e 0 to 9 numbers 4 Save your entry Select Enter System Programming Make a selection System Extensions SysRenumber Options Operator Tables Line...

Page 711: ...8 Return to the System Programming menu Select Exit Assign Allowed Lists to Extensions 3 Use this procedure to assign individual extensions access to established Allowed Lists More than one Allowed L...

Page 712: ...3 Console Display Instructions Additional Information PC 1 Select the Tables menu 2 Select Allowed To List 3 Enter the number of the list n 0 to 7 4 Save your entry Select Enter System Programming Ma...

Page 713: ...Exit twice Disallowed Lists 3 Use this procedure to establish Disallowed Lists These lists are telephone numbers that cannot be dialed from specified extensions including unrestricted extensions A ma...

Page 714: ...List Lucent Technologies recommends assigning Disallowed List number 7 This is an added layer of security in case outward restriction is inadvertently removed In Release 3 1 and later systems voice me...

Page 715: ...2 Select Disallowed List 3 Specify the list l 0 to 7 and entry e 0 to 9 numbers 4 Save your entry Select Enter System Programming Make a selection System Extensions SysRenumber Options Operator Tables...

Page 716: ...Return to Step 5 8 Return to the System Programming menu Select Exit Assign Disallowed Lists to Extensions 3 Use this procedure to assign established Disallowed Lists to individual extensions Each re...

Page 717: ...n Disallowed Lists to Extensions3 Console Display Instructions Additional Information PC 1 Select the Tables menu 2 Select Disallow To Lists 3 Enter the list number n 0 to 7 4 Save your entry Select E...

Page 718: ...move the disallowed list from additional extensions by repeating Steps 5 and 6 7 Continue to assign extensions to the next disallowed list or go to Step 8 Select Next Return to Step 5 The next disallo...

Page 719: ...lic switched network through the use of remote access features The Remote Access feature of your system if you choose to use it permits off premises callers to access the system from a remote telephon...

Page 720: ...inimize the risk of unauthorized access to your communications system follow these basic rules Use a nonpublished remote access number Assign barrier codes randomly to users on a need to have basis ke...

Page 721: ...this operation on a local system where callers will use the networked lines on a remote system use the procedures outlined in the section Automatic Route Selection on page 3 542 Remote Users Calling...

Page 722: ...routing FRLs for this purpose Make any necessary changes to ARS in order to route remote users calls to yet another system if more cost effective or to add or absorb digits an area code for example be...

Page 723: ...id Entries Dedicated Shared No Remote Inspect Yes Copy Option No Console Procedure LinesTrunks RemoteAccss LinesTrunks Dial line trunk no Enter specify how trunk is used Dedicated Shared No Remote Ent...

Page 724: ...ect Enter 6 Specify how the line trunk is used with remote access Lines and Trunks Make a selection LS GS DS1 PRI TIE Lines Copy TT LS Disc RemoteAccss DID Pools Exit Toll Type Remote Access DISA Make...

Page 725: ...u Select Exit twice Remote Access Automatic Callback 3 Use this procedure either to allow remote access users to use the Automatic Callback feature to request busy lines trunks or pools or to prevent...

Page 726: ...omatic Callback queuing 4 Allow or disallow use of the Automatic Callback feature by remote access users System Programming Make a selection System Extensions SysRenumber Options Operator Tables Lines...

Page 727: ...s where your remote access trunks are being used by external users connected to a system that is in a private network with your own Release 6 0 and later Even in these cases the lack of barrier codes...

Page 728: ...s are assigned either to all non tie trunks or to all tie trunks and DID trunks They cannot be assigned to each trunk on an individual basis Summary Remote Access without Barrier Codes 3 Programmable...

Page 729: ...ange ARS Facility Restriction Level or 7 I Type FRL value To assign remove Allowed Lists or Type list no To assign remove Disallowed Lists or Type list no Procedure Remote Access without Barrier Codes...

Page 730: ...DISA Make a selection LinesTrunks AutoQueuing Non TIE TIE Lines BarrierCode Select Non TIE Exit or TIE Lines Remote Access option name selected in Step 3 Make a selection BarrierCode DisallowLst To ch...

Page 731: ...mes u ARS Restriction Procedure 3 Console Display Instructions Additional Information PC 1 Erase the current ARS facility restriction level n 2 Enter a new ARS facility restriction level n 0 to 6 Dial...

Page 732: ...etry tone The caller can erase an entered code by dialing two asterisks Code erasure is counted as one of the three permitted attempts After three unsuccessful attempts the caller hears a reorder tone...

Page 733: ...through 9 and the asterisk to enter the barrier codes The codes cannot start with an asterisk and cannot contain two consecutive asterisks The use of two consecutive asterisks is reserved for users to...

Page 734: ...Specify whether barrier codes are required To change barrier code length 7 I Type code length To change barrier code Type Code ID 7 I Dial code length Procedure Remote Access Barrier Codes 3 Console...

Page 735: ...on TIE non tie or tie trunks and go to TIE Lines l Establish or Remove Barrier Code BarrierCode Requirements Procedure Exit Select BarrierCode to change the barrier code length to edit a barrier code...

Page 736: ...tion PC 1 Select Barrier Code 2 Specify barrier code requirement 3 Save your entry Select Enter 4 Return to the System Programming menu Select Exit three times Remote Access option name selected in St...

Page 737: ...tion PC 1 Erase the current code length nn 2 Enter the new length of the code nn 4 to 11 Dial or type nn 3 Save your entry Select Enter 4 Respond to the confirmation prompt 5 Save your entry Select En...

Page 738: ...o 11 digits N any combination of 0 to 9 and an asterisk Dial or type N 5 Continue to assign the code to another barrier code ID number or go to Step 6 Select Next Return to Step 3 The next barrier cod...

Page 739: ...ARS route where a value of 0 is the least restrictive and a value of 6 is the most restrictive Allowed Lists Assignment Assigns Allowed Lists and is used when remote access users are restricted from m...

Page 740: ...Dial barrier code no 1 16 Enter Dial list no Enter Exit Exit Exit Exit PC Procedure Type barrier code no Select restriction Type barrier code no 1 16 7 I Type FRL value or Dial barrier code no Proced...

Page 741: ...er Remote Access DISA Make a selection LinesTrunks AutoQueuing Non TIE TIE Lines BarrierCode Exit RemoteAccss BarrierCode To change current calling restrictions Make a selection select Restriction and...

Page 742: ...er code number is displayed on Line 1 5 Save your entry Select Enter 6 Return to the System Programming menu Select Exit three times u Change ARS Restriction Procedure 3 Console Display Instructions A...

Page 743: ...p 6 Select Next Return to Step 3 The next barrier code number is displayed on Line 1 6 Save your entry Select Enter 7 Return to the System Programming menu Select Exit three times n Change Allowed Dis...

Page 744: ...from the barrier code number by repeating Steps 3 and 4 5 Continue to assign or remove lists from the next barrier code number or go to Step 6 Select Next Return to Step 3 The next barrier code number...

Page 745: ...plement this operation on a local system where remote callers will use the private networked lines connected to your system use the procedures outlined in the section Remote Access Features on page 3...

Page 746: ...ple if local callers are in the 908 area code but the private network lines are connected to a system in the 617 area code callers might dial 916175551212 where 9 is the local ARS access code At the r...

Page 747: ...alid Entries Not within area code Within area code Inspect No Copy Option No Console Procedure Tables ARS ARS 1 7Dial Within Area Code or Not within Area Code Enter Exit Exit PC Procedure or Procedure...

Page 748: ...7 digit number To add or change area codes to be included in each table To add or change exchanges to be included in each table A maximum of 16 tables can be established numbered 1 through 16 Each ta...

Page 749: ...ss code is only permitted on private trunks and is blocked from calls that arrive from the public switched network Exchange and 1 plus 7 digit tables can contain only exchanges The wildcard character...

Page 750: ...election 3 Select ARS Table Input 4 Enter the table number nn 1 to 16 System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Tab...

Page 751: ...try Select Enter 10 Erase the current entry nnn 11 Enter an area code or exchange of up to 3 digits 0 to 9 to include in the table Dial or type nnn ARS Table xx xx table number entered in Step 4 Selec...

Page 752: ...dvantage of lower rates that may apply to some or all lines or to change restrictions on some facilities during off hours The stop time for Subpattern B is the start time for Subpattern A Enter the ti...

Page 753: ...Dial start time 0000 2359 Enter Sub B Stop Dial table no Enter Drop Dial stop time Enter Exit Exit PC Procedure Type table no 7 I Type start time 0000 2359 Type table no 7 I Type stop time Procedure S...

Page 754: ...ntry Select Enter 6 Erase the current start time xxxx 7 Enter the start time for Subpattern B hh 00 to 23 mm 00 to 59 Dial or type hhmm 8 Save your entry Select Enter ARS Make a selection ARS 1 7Dial...

Page 755: ...xxxx 13 Enter the stop time for Subpattern B hh 00 to 23 mm 00 to 59 Dial or type hhmm 14 Save your entry Select Enter 15 Return to the System Programming menu Select Exit twice ARS This is also the...

Page 756: ...on the system where ARS is dialed The ARS access code for the caller s system must match that of the system where the public switched network trunks are connected For this reason consider using the s...

Page 757: ...enu 2 Select Automatic Route Selection 3 Select pool routing for Subpattern A or B System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit N...

Page 758: ...ol dial out code of up to 3 digits on which to route calls 4 Continue to enter pool dial out code or codes for another route or go to Step 5 Select Next Return to Step 3 The next route is displayed on...

Page 759: ...nter a pool dial out code of up to 3 digits on which to route calls 4 Continue to enter pool dial out code or codes for another route or go to Step 5 Select Next Return to Step 3 The next route is dis...

Page 760: ...ity Restriction Levels Facility Restriction Levels are assigned to Tables 1 through 18 Tables 17 and 18 the Default Toll and Default Local tables respectively cannot be changed Summary Facility Restri...

Page 761: ...elect Facility Restriction Level for Subpattern A or B System Programming Make a selection System Extensions SysRenumber SysRenumber Operator Tables LinesTrunks AuxEquip Exit NightSrvce Tables Make a...

Page 762: ...elect Enter 3 Enter the restriction level n 0 to 6 4 Continue to enter FRL for another pool route or go to Step 5 Select Next Return to Step 3 The next pool route is displayed on Line 1 5 Save your en...

Page 763: ...Select Enter 3 Enter the restriction level n 0 to 6 4 Continue to enter FRL for another pool route or go to Step 5 Select Next Return to Step 3 The next route is displayed on Line 1 5 Save your entry...

Page 764: ...on In Release 6 0 and later systems where remote users will dial out via private network lines absorbed digits are often useful For example if remote callers are in the 908 area code but your system i...

Page 765: ...Select absorb digits for Subpattern A or B System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Tables Make a selection AllowL...

Page 766: ...Enter the number of digits to be absorbed nn 1 to 11 Dial or type nn 5 Continue to enter absorbed digits for another route number for Subpattern A or go to Step 6 Select Next Return to Step 3 The nex...

Page 767: ...4 Enter the number of digits to be absorbed nn 1 to 11 Dial or type nn 5 Continue to enter absorbed digits for another route number for Subpattern B or go to Step 6 Select Next Return to Step 3 The n...

Page 768: ...of 20 digits can be added in any combination of the digits 0 through 9 Special characters such as switchhook flash Stop and cannot be included as extra digits Pause is allowed in every position but th...

Page 769: ...able nn 1 to 18 and the route m 1 to 6 number System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Tables Make a selection All...

Page 770: ...lect Enter 10 Return to the System Programming menu Select Exit twice N11 Special Numbers Tables 3 Use this procedure to specify Facility Restriction Level FRL and or digits that must be added when em...

Page 771: ...by System Manager Mode Hybrid PBX Idle Condition Not required Planning Form 3g Automatic Route Selection Default and Special Numbers Tables Factory Setting Not applicable Valid Entries Not applicable...

Page 772: ...he second screen of the ARS menu 4 Select N11 Special Numbers Table System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Table...

Page 773: ...n PC 1 Erase the current restriction level x 2 Enter an FRL value n 0 to 6 Dial or type n 3 Save your entry Select Enter 4 Return to the System Programming menu Select Exit twice ARS Specl Numbers Tab...

Page 774: ...ol routing Facility Restriction Level FRL and Other Digits for the Dial 0 table Only one route can be specified The Subpattern B route cannot be specified for this table and digit absorption cannot be...

Page 775: ...o Console Procedure Tables ARS More Dial 0 ARS Pool or ARS FRL 0 6 or ARS Digits Dial value Enter Exit Exit Exit PC Procedure or 0 6 or Type value Procedure Dial 0 Table 3 Console Display Instructions...

Page 776: ...RS 1 7Dial SubA Absorb ARS Input Sub A Digit Sub A Pools Sub B Start Sub A FRL Sub B Stop Exit Sub B Pool Press More ARS Make a selection Sub B FRL Dial 0 SubB Absorb Sub A Data Sub Digit Sub B Data S...

Page 777: ...type nnn 3 Save your entry Select Enter 4 Return to the System Programming menu Select Exit three times u ARS FRL Procedure 3 Console Display Instructions Additional Information PC 1 Erase the curren...

Page 778: ...a Routing 3 Use this procedure to route voice data or voice and data The voice data specification is used mainly in conjunction with PRI See PRI Facilities on page 3 184 especially its subtopic Outgoi...

Page 779: ...oice Only Data Only or Voice Data Procedure Voice and or Data Routing 3 Console Display Instructions Additional Information PC 1 Select the Tables menu 2 Select Automatic Route Selection 3 Go to the s...

Page 780: ...her entries for another route or go to Step 9 Select Next Return to Step 7 The next route number is displayed on Line 1 9 Save your entry Select Enter Tables Make a selection Sub B FRL Dial 0 SubB Abs...

Page 781: ...er as they would an inside extension number Then UDP Routing associates the dialed extension number with one of up to 20 programmed patterns For each pattern you can specify up to four routes For each...

Page 782: ...pools if available should be included in the first route SECURITY ALERT In Release 6 0 and later systems Hybrid PBX mode only do not provide dial access to PRI or tie tandem trunk pools or assign the...

Page 783: ...the pattern nn 1 to 20 for the route and pool 4 Save your entry Select Enter 5 Enter the route number n 1 to 4 System Programming Make a selection System Extensions SysRenumber Options Operator Table...

Page 784: ...Restriction Level 3 Use this procedure to assign a Facility Restriction Level FRL to each UDP route The FRL ranges from 0 least restrictive to 6 most restrictive and prevents users from accessing the...

Page 785: ...e programmed before you assign Facility Restriction Levels to those routes Extension outward and toll calling restrictions are removed when a user dials a non local dial plan extension FRL extension r...

Page 786: ...3 Enter the number of the pattern nn 1 to 20 4 Save your entry Select Enter 5 Enter the route number n 1 to 4 System Programming Make a selection System Extensions SysRenumber Options Operator Tables...

Page 787: ...restriction level for another route in the pattern or go to Step 10 Select Next Return to Step 8 The next route number is displayed on Line 1 10 Save your entry Select Enter 11 Return to the System Pr...

Page 788: ...ate that the system should not send the specified number of digits starting with the first digit dialed by the user NOTES UDP pool routes must be programmed before you assign digit absorption Do not u...

Page 789: ...al Information PC 1 Select the Tables menu 2 Select UDP Routing 3 Enter the number of the pattern nn 1 to 20 4 Save your entry Select Enter System Programming Make a selection System Extensions SysRen...

Page 790: ...ntinue to enter absorbed digits for another route or go to Step 11 Select Next Return to Step 8 The next route number is displayed on Line 1 11 Save your entry Select Enter UDP Pattern xx xx pattern n...

Page 791: ...al Plan Extension Ranges on page 3 31 The user does not use a Pool button or pool dial out code The dialed digits therefore correspond to the non local dial plan numbering NOTES UDP pool routes must b...

Page 792: ...0 Type route no 1 4 7 I Type digits to add up to 20 any combination of 0 9 Procedure UDP Other Digits 3 Console Display Instructions Additional Information PC 1 Select the Tables menu 2 Select UDP Rou...

Page 793: ...e n 10 Continue to specify other digits for another route in the current pattern or go to Step 11 Select Next Return to Step 8 The next route number is displayed on Line 1 UDP Pattern xx xx pattern nu...

Page 794: ...tandem trunks each channel on the trunk can be used for either voice or data but not for voice data See DS1 Facilities on page 3 109 for more information Voice data routes can be associated with any U...

Page 795: ...itional Information PC 1 Select the Tables menu 2 Select UDP Routing 3 Enter the number of the pattern nn 1 to 20 4 Save your entry Select Enter System Programming Make a selection System Extensions S...

Page 796: ...te or go to Step 10 Select Next Return to Step 8 The next route number is displayed on Line 1 10 Save your entry Select Enter UDP Pattern xx xx pattern number entered in Step 3 Enter route number 1 4...

Page 797: ...A maximum of eight Night Service groups can be assigned no more than one for each operator position assigned Any number of extensions can be assigned to a Night Service group and an extension can bel...

Page 798: ...e to a Night Service group NightSrvce GroupAssign Lines Dial ext no of Night Service attendant Enter Dial outside line number 801 880 Enter Exit Exit PC Procedure To assign a calling group to a Night...

Page 799: ...ns Procedure If you selected Calling Grp in Step 3 go to u Calling Group Procedure Night Service Make a selection GroupAssign Start OutRestrict Stop Emergency Time Control ExcludeList Cover Control Ex...

Page 800: ...xxx xxxx number entered in Step 4 Enter extension If no DSS is attached SP Entering an Extension Delete Backspace Next If DSS is attached Exit Enter Toggle the red LED on or off as required Then go to...

Page 801: ...call when Night Service is activated unless one of the lists below applies It also requires an operator to enter a password in order to activate Night Service manually To remove the password requireme...

Page 802: ...in the Exclusion List keep normal call restrictions if any are assigned however they are not protected in any other way from unauthorized use after hours Summary Night Service with Outward Restriction...

Page 803: ...4 Enter a four digit password n any combination of 0 to 9 System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Night Service...

Page 804: ...or change n 0 to 9 8 Save your entry Select Enter 9 Erase the current telephone number n if assigned 10 Enter the telephone number up to 12 digits Dial or type n Night Service If you do not wish to en...

Page 805: ...cify the extension 15 Assign or remove the extension or extensions from the exclusion list Select Enter or Delete Continue to add or delete extensions by repeating Steps 14 and 15 16 Return to the Sys...

Page 806: ...d turn Night Service on and off manually This feature can be deactivated when out of the ordinary situations occur for example a midweek holiday NOTE For Release 2 1 and earlier after setting Start an...

Page 807: ...vate or Procedure Night Service with Time Set 3 Console Display Instructions Additional Information PC 1 Select the Night Service menu 2 Select the Night Service option System Programming Make a selec...

Page 808: ...your entry Select Enter 4 Return to the System Programming menu Select Exit u Add or Change Stop Time Procedure 3 Console Display Instructions Additional Information PC 1 Erase the current stop day a...

Page 809: ...on or automatically by the Time Set option automatically deactivates the VMS Coverage Off Release 2 0 or later buttons LED is off and allows outside calls to go to VMS Coverage at night When the syste...

Page 810: ...al Information PC 1 Select the Night Service menu 2 Select Night Service Cover Control option 3 Enable or disable Cover Control 4 Return to the System Programming menu Select Exit twice System Program...

Page 811: ...etters appear on the screen in uppercase NOTE See the MLX 20L User s Guide for instructions on creating or editing a personal directory Extension Directory 3 Use this procedure to establish alphanumer...

Page 812: ...No Copy Option No Console Procedure More Labeling Directory Extension Dial ext no Enter Drop Enter label Enter Exit Exit Exit PC Procedure Type ext no 7 I Type label Procedure Extension Directory 3 Co...

Page 813: ...ecify the extension you want to label 6 Save your entry Select Enter 7 Erase the current label AAAAAAA if assigned Labeling Make a selection Directory LinesTrunks PostMessage Grp Calling Exit Director...

Page 814: ...s 5 through 9 10 Return to the System Programming menu Select Exit three times Lines or Trunks 3 Use this procedure to establish alphanumeric system labels for display telephone users to identify the...

Page 815: ...menu 3 Select Lines Trunks 4 Enter the line or trunk number System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Press More Sy...

Page 816: ...runks by repeating Steps 4 through 8 9 Return to the System Programming menu Select Exit twice Posted Message 3 Use this procedure to add or change existing posted messages The posted messages allow c...

Page 817: ...tion No Console Procedure More Labeling PostMessage Dial message no 1 20 Enter Drop Enter message Enter Exit Exit PC Procedure Type message no 1 20 7 I Type message Procedure Posted Messages 3 Console...

Page 818: ...e your entry Select Enter 6 Erase the current message AAAAAAA if assigned 7 Enter the new message Use Punctuation to toggle between letters and punctuation Dial or type the message Labeling Make a sel...

Page 819: ...Group Calling 3 Use this procedure to establish alphanumeric system labels for display telephone users to identify calling groups A label can have a maximum of seven characters Summary Group Calling 3...

Page 820: ...2 Select the Labeling menu 3 Select Group Calling 4 Enter the calling group extension number nnnn System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks...

Page 821: ...dditional calling groups by repeating Steps 4 through 8 9 Return to the System Programming menu Select Exit twice System Speed Dial Directory 3 Use this procedure to establish System Speed Dial number...

Page 822: ...beling Directory System Dial dial code no 600 729 Enter Drop Enter label Enter Backspace Dial telephone no up to 20 digits and special characters Enter Yes or No Enter Exit Exit Exit PC Procedure Type...

Page 823: ...rectory 4 Select System 5 Enter the speed dial code number you want to add or change nnn 600 to 729 6 Save your entry Select Enter System Programming Make a selection Labeling Language Data Print Cntr...

Page 824: ...l 9 Save your entry Select Enter Use not 10 Erase the currently assigned telephone number x 11 Enter a telephone number for the speed dial code entered in Step 5 n up to 20 digits Dial or type n Entry...

Page 825: ...nu Select Exit three times Print Reports 3 Use the procedures in this section to change the language for system reports and to print the system reports Report Language 3 Use this procedure to change t...

Page 826: ...French Spanish Inspect No Copy Option No Console Procedure More Language Printer English or French or Spanish Enter Exit PC Procedure or or Procedure Report Language 3 Console Display Instructions Add...

Page 827: ...rts You can print individual reports or use the All option to print the entire set of available reports including all report sections and options See Appendix F for samples of the print reports Use th...

Page 828: ...ions Extensions Label Information Telephone Personal Directory Message Numbers and Posted Messages Trunk Information1 TIE DID Loop Ground General Switched 56 Data T1 Information PRI Information Remote...

Page 829: ...ing Groups NOTE If you select the All option keep in mind that the reports take from 30 minutes to 6 hours to print depending on the size of the system You may want to schedule use of the printer duri...

Page 830: ...orm Not applicable Factory Setting Not applicable Valid Entries Any saved report Inspect No Copy Option No Console Procedure To print trunk information More Print Trunk Info Select trunk type Exit To...

Page 831: ...s SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce Press More System Programming Make a selection Labeling Language Data Print Cntr Prg Exit Print xxxx xxxx previously selected...

Page 832: ...formation PC 1 Specify a trunk type 2 Return to Step 4 of the main procedure Print More The All option prints each available Make a selection report and takes several minutes GrpCoverage Error Log to...

Page 833: ...ctions of this book see Table 3 7 with the exception of ringing options See Ringing Options on page 4 37 for information about ringing options Extension Info Enter extension number Backspace Exit Ente...

Page 834: ...ons When you select Enter after entering the voice extension number in the data entry screen the system automatically assigns the data extension Use the Inspect feature to verify extension pairs Summa...

Page 835: ...no Enter Exit PC Procedure Type ext no Procedure Analog Multiline Telephones at Data Workstations 3 Console Display Instructions Additional Information PC 1 Go to the second screen of the System Prog...

Page 836: ...d for speeds up to 128 Kbps on data calls 2B data capability is available in Release 4 0 and later Consider the following when programming ports for 2B data capability The extension number of the port...

Page 837: ...ct extension number up to four digits Inspect Yes Copy Option No Console Procedure Data 2B Data Dial adjunct ext no Enter Exit Exit PC Procedure Type adjunct ext no Procedure 2B Data 3 Console Display...

Page 838: ...data pair Select Enter or Delete You may continue to assign or remove additional 2B data pairs by repeating Steps 4 and 5 6 Return to the System Programming menu Select Exit two times Data Please mak...

Page 839: ...ce and Troubleshooting for information about this feature This card is identified by an orange label with black lettering Translation Card The backup and restore procedures previously available to sys...

Page 840: ...S MEMORY CARD CONTAINS PROPRIETARY INFORMATION OF LUCENT TECHNOLOGIES THAT IS NOT TO BE DISCLOSED OR USED EXCEPT IN ACCORDANCE WITH APPLICABLE AGREEMENTS COPYRIGHT 1993 LUCENT TECHNOLOGIES ALL RIGHTS...

Page 841: ...memory card into the slot on the processor module Figure 3 5 Inserting the Memory Card INSERT COPYRIGHT 1993 AT T ALL RIGHTS RESERVED AT T PROPRIETARY THIS MEMORY CARD CONTAINS PROPRIETARY INFORMATIO...

Page 842: ...incorrectly formatted card the above screen appears The inserted memory card is not the correct type You have the option of formatting the memory card as a translation memory card or repeating the bac...

Page 843: ...Chapter 1 Programming Basics for details about these keys Format Memory Card All data on card will be DELETED Do you want to continue Yes No Exit Table 3 8 Memory Card Formatting Messages Message What...

Page 844: ...dd For example BACK1 0116 would appear if you selected BACK1 and performed the backup procedure on January 16 You can rename any of the three files during the backup procedure The automatic backup fil...

Page 845: ...ocedure Summary Backup 3 Programmable by System Manager Mode All Idle Condition Not required No extensions are allowed to be in programming mode except system programming console Planning Form 1 Syste...

Page 846: ...lection System Programming Make a selection System Extensions SysRenumber Options Operator Tables LinesTrunks AuxEquip Exit NightSrvce System Make a selection Restart MaintenBusy SProg Port Date Mode...

Page 847: ...n Enter Backspace Exit Use Punctuation to toggle between A B the letters and punctuation C D E Space F Enter or type filename Use the buttons next to the display to specify the letters A through I and...

Page 848: ...ry setting is 2 00 am or the time and day may be set for weekly backup factory setting is 2 00 am Sunday The system places the automatic backup into one of two designated files AUTO BACK1 and AUTO BAC...

Page 849: ...tic backup fails for any reason except when the failure results because the memory card is write protected the automatic backup feature is turned off Follow the procedure below to reprogram automatic...

Page 850: ...re Automatic Backup 3 Console Display Instructions Additional Information PC 1 Insert the memory card into the PCMCIA interface slot on the processor module 2 Select the System menu 3 Select Back Rest...

Page 851: ...xit twice l Daily Backup Procedure 3 Console Display Instructions Additional Information PC 1 Erase the current daily backup time xxxx Auto MemCard Backup Select one Off Daily Weekly Select Off Daily...

Page 852: ...ekly Backup Procedure 3 Console Display Instructions Additional Information PC 1 Erase the current weekly backup day and time xxxxx 2 Enter the day d 0 to 6 and time hh 00 to 23 mm 00 to 59 when you w...

Page 853: ...n about what to do if the screen appears NOTE The screens shown in this section are from the manual backup procedure however the screens that may appear in both the manual and automatic backup procedu...

Page 854: ...rminated You must reinsert the Memory Card and repeat the backup procedure This screen may also appear if the wrong type of Memory Card is inserted and a backup or automatic backup is requested within...

Page 855: ...translation memory card The information in a backup file on the translation card is copied to the system The restore procedure is necessary under the following conditions System RAM is corrupt A previ...

Page 856: ...ion about errors that may occur during the restore procedure Summary Restore 3 Programmable by System Manager Mode All Idle Condition System Forced Idle Planning Form Not applicable Factory Setting No...

Page 857: ...ntenBusy SProg Port Date Mode Time Board Renum Back Restore Exit Memory Card Make a selection Backup Restore Auto Backup Exit MemCard Restore Files Press More to view additional files 7 I aaaaaaaaa MM...

Page 858: ...ion screen Memory Card Restore File is being validated Restore n n filename selected in Step 5 System will be down Do you want to continue Yes Select No to terminate the restore No Go back to Step 5 E...

Page 859: ...nserted or inserted incorrectly The restore is aborted You must reinsert the card and repeat the restore procedure This screen may also appear if the wrong type of Memory Card is inserted and a restor...

Page 860: ...t on page 3 4 and repeat the restore procedure Release Mismatch 3 This screen only appears if you are upgrading from Release 3 0 or later and the releases are not compatible Card Failure Before Confir...

Page 861: ...3 The inserted card does not match the card option selected from the System menu Remove the card and repeat the restore procedure with the correct type of card See Card Types on page 3 637 for informa...

Page 862: ...le Modify the system hardware to match the configuration of the backup file and repeat the restore procedure with the same file Strap in Place for Key Mode but Mode is Set to Hybrid 3 CAUTION This pro...

Page 863: ...tem manager and includes the following information Accessing centralized telephone programming Programming the features available with this function Programming a single telephone Copying programmed f...

Page 864: ...e Observing may be subject to federal state or local laws rules or regulations or require the consent of one or both of the call parties You must check in your jurisdiction and comply with all applica...

Page 865: ...procedure below to access the Centralized Programming menu Console Display Instructions Additional Information PC 1 Go to the second screen of the System Programming menu 2 Select Centralized Program...

Page 866: ...page 4 6 to locate the code for the feature that you want to program If you enter a feature code incorrectly or enter a feature code that is not appropriate for the button a beep sounds or the messag...

Page 867: ...ect the line button to which you want to assign the feature Centralized Programming Make a selection Program Ext Copy Ext Exit Enter Centralized Programming Enter extension Backspace Exit Enter SP Ent...

Page 868: ...to the screen in Step 5 7 Repeat Steps 5 and 6 for each line button you want to program for the extension or press Home to return to the Centralized Programming menu Programming Codes 4 Table 4 1 pro...

Page 869: ...ggle 763 Call Waiting On Off 11 11 Camp On 57 Conference 772 Coverage Receiver buttons Group Primary Secondary Sender buttons Cover inside and outside calls Cover outside calls only Coverage Off Cover...

Page 870: ...Centrex Transfer via Remote Call Forward outside 33 33 Group Calling ln Queue Alarm button Calling group supervisor Member available Member unavailable Calling group members Sign in Available After ca...

Page 871: ...ssages they must delete them or use feature code or programmed button to exit Message operation For ETR telephones feature code or programmed button must be used to exit Message operation mode regardl...

Page 872: ...al lines Immediate ring Delay ring No ring All lines Immediate ring Delay ring No ring Abbreviated ring On Off Send Ring Shared SA On Off 37 36 35 347 346 345 341 342 15 15 Saved Number Dial 85 Send R...

Page 873: ...phabetized lists of features that begin with the letter or letters you select System Speed Dial 24 code 600 729 Transfer 774 Voice Announce On Off VA on Idle Only6 10 10 130 1 System operator feature...

Page 874: ...th some exceptions to one or more extensions The features are individually programmed on an extension creating a template that can then be copied to other extensions in the system Only extensions of t...

Page 875: ...LX Telephones MLS Telephones ETR Telephones Account Code Entry Authorization Code Auto Answer All Auto Answer Intercom Auto Dial Inside Auto Dial Outside1 Barge In Callback Selective Camp On Conferenc...

Page 876: ...st Number Dial1 Leave Message Message Light Off Next Message Notify Park Personal Speed Dial Pickup Group Pickup General Pickup Extension Pickup Line Posted Message Privacy Recall Reminder Service Set...

Page 877: ...t Code Entry 1 Number is not copied 2 Behind Switch mode only 3 Ringing options No Ring Delay Ring and Immediate Ring are copied with the button Table 4 3 Features That Can Be Copied Direct Line Conso...

Page 878: ...tension 2 Specify the number of the extension from which you want to copy programming features 3 Save your entry Select Enter 4 Specify the number of the extension to which you want to copy programmin...

Page 879: ...nsions Use Next if the extension numbers to be copied to are sequential Select Enter after completing programming Go to Step 4 to continue programming The extension to be copied from will be displayed...

Page 880: ...59 Display Label Alarm Authorization Code 4 Assign a button for authorization code entry Summary Authorization Code 4 Telephones All except QCC Mode All except single line telephone in Behind Switch m...

Page 881: ...uently called inside or outside numbers Summary Auto Dial Inside and Outside 4 Telephones Analog multiline MLX except QCC MLS and ETR telephones Mode All Programmable by Users and system manager Progr...

Page 882: ...tor to interrupt a user s call in an emergency Summary Barge In 4 Telephones All except single line telephone or QCC Mode All Programmable by System manager only Programming Code 58 Display Label Barg...

Page 883: ...55 Display Label Cback Sel Caller Number and Name on Caller ID 4 This feature allows the display of caller number or caller name when Caller ID is subscribed to through your local telephone company O...

Page 884: ...ension hears one beep for a waiting inside call two for an outside call Summary Call Waiting 4 Telephones All Mode All Programmable by Users and system manager Programming Code On 11 Off 11 Display La...

Page 885: ...Coverage 4 Assign a button to establish Coverage senders calls are covered by receivers Summary Receiver Buttons Primary Secondary Group 4 This procedure assigns primary secondary or group coverage re...

Page 886: ...nes Mode All Programmable by Users and system manager Programming Code 49 Display Label Coverage Off Summary Coverage VMS Off 4 This procedure prevents outside calls from being sent to voice mail Tele...

Page 887: ...ssign a button to prevent calls from ringing at the telephone Summary Do Not Disturb 4 Telephones Analog multiline MLX except QCC MLS and ETR telephones Mode All Programmable by Users and system manag...

Page 888: ...gram ETR Drop for ETR and MLS telephones Display Label Drop Extension Status 4 Assign a button to allow system operators or supervisors to monitor the status of extensions and restrict use of telephon...

Page 889: ...tivate the forwarding of a user s calls to another extension or to an outside number Summary Forward 4 Telephones Single line analog multiline MLX except QCC MLS and ETR telephones Mode All Programmab...

Page 890: ...Available 762 ES Off Unavailable 760 Display Label OperatorES ES2 ES Off Summary Calling Group Members 4 Telephones Single line analog multiline MLX telephones MLS and ETR telephones Mode All Program...

Page 891: ...only Mode All Programmable by Users and system manager Programming Code 780 Display Label Hdset Auto Answer Summary Headset Hang Up 4 Assign a button to disconnect a call Telephones MLX telephones on...

Page 892: ...rogramming Code 782 Display Label Hdset Status Last Number Dial 4 Assign a button to redial the last number dialed Summary Last Number Dial 4 Telephones All Mode All Programmable by Users and system m...

Page 893: ...bel none Summary Posted Message 4 Telephones Analog multiline MLX MLS and ETR telephones Mode All Programmable by Users and system manager Programming Code 751 Display Label Posted Msg Summary Send Re...

Page 894: ...ephones Analog multiline display MLS and ETR telephones Mode All Programmable by Users and system manager Programming Code 27 Display Label Return Call Summary Receiving Messages Scroll 4 Telephones A...

Page 895: ...fy Send and Receive 4 Telephones Analog multiline MLX MLS and ETR telephones Mode All Programmable by Users and system manager Programming Code Send 757 ext no Enter Receive 758 ext no Enter Display L...

Page 896: ...splay Label Park Zone Personal Speed Dial 4 Use this procedure to program codes that allow users to dial outside numbers by dialing a 2 digit code Summary Personal Speed Dial 4 Telephones Single line...

Page 897: ...ific Line Pickup General Extension Line Group Pickup Group Privacy 4 Assign a button to prevent other users from connecting to a call on this telephone Summary Privacy 4 Telephones All Mode All Progra...

Page 898: ...hat were not answered Summary Set Cancel or Missed Reminder Service 4 Telephones All Mode All Programmable by Users and system manager Programming Code Set 81 Cancel 81 Missed 752 Display Label Remind...

Page 899: ...stem manager Programming Code 32 ring pattern 1 8 Display Label Personal Ring Pattern n Summary Ring Timing Options 4 Use this procedure to establish whether and how individual lines or all lines ring...

Page 900: ...342 Display Label Ring Options Abbreviated On Off Summary Send Ringing Options 4 Override Delay Ring on an extension with Shared SA buttons Telephones All Mode Hybrid PBX Programmable by Users and sy...

Page 901: ...Display Label Send RmvMsg Service Observing 4 Assign a button to allow a Service Observer to monitor calls at a specified station NOTE Service Observing may be subject to federal state or local laws...

Page 902: ...de All Programmable by Users and system manager Programming Code 23 ext no Enter Display Label Signal System Access Intercom Buttons 4 Assign Intercom or System Access buttons on telephones Summary As...

Page 903: ...splay Label ShareSysAcc Summary Change Type of System Access Button 4 Telephones All Mode Intercom buttons Key Behind Switch System Access buttons Hybrid PBX Programmable by Users and system manager P...

Page 904: ...774 Display Label Transfer Voice Announce 4 Allows users to prevent inside calls on their speakerphone receive inside calls on their speakerphone whether they are busy on a call or not or for MLX tel...

Page 905: ...your Lucent Technologies representative Federal Communications Commission FCC Electromagnetic Interference Information 4 This equipment has been tested and found to comply with the limits for a Class...

Page 906: ...ugh a standard network interface jack USOC RJ11C RJ14C or RJ21X Connection to E M tie trunks requires a USOC RJ2GX Connection to off premises extensions requires a USOC RJ11C or RJ14C Connection to 1...

Page 907: ...mat with bipolar 8 zero code suppression B8ZS 04DU9 IKN for extended superframe format ESF with AMI zero code suppression 04DU9 ISN with ESF and B8ZS For equipment to be connected to 56 Kbps or 64 Kbp...

Page 908: ...If possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will also be informed of your right to file a complaint with the FCC Ch...

Page 909: ...nt by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 DOC Notification and Repair Information 4 NOTICE The Canadian Department of Communic...

Page 910: ...re des Communications du Canada identifie le mat riel homologu Cette tiquette certifie que le mat riel est conforme certaines normes de protection d exploitation et de s curit des r seaux de t l commu...

Page 911: ...Cette pr caution est particuli rement importante dans les r gions rurales AVERTISSEMENT L utilisateur ne doit pas tenter de faire ces raccordements lui m me il doit avoir recours un service d inspecti...

Page 912: ...ference that may cause undesired operation Complies with Part 68 FCC Rules See the SystemReference Manual for proper FCC Classification FCC Reg Nos MF AS593M 72682 MF E KF AS593M 72914 KF E PF AS5USA...

Page 913: ...customer through proper administration to minimize the ability of unauthorized persons to gain access to the network Most commonly telephone numbers and codes are compromised when overheard in a publi...

Page 914: ...19 Toll Fraud Prevention 4 Toll fraud is the unauthorized use of your telecommunications system by third parties to make long distance telephone calls Under the law you the customer are responsible f...

Page 915: ...ests for moving extensions or any other administrative details associated with the MERLIN LEGEND Communications System should be handled by one person the system manager or within a specified departme...

Page 916: ...System voice mail port extension numbers This denies access to facilities lines trunks In Release 3 1 and later systems voice mail ports are by default outward restricted As an additional security ste...

Page 917: ...cent Technologies recommends assigning Disallowed List number 7 This is an added layer of security in case outward restriction is inadvertently removed In Release 3 1 and later systems voice messaging...

Page 918: ...central office does not return a dial tone after the called party hangs up In most cases the central office facility is a loop start line trunk which does not provide reliable disconnect When loop st...

Page 919: ...odem or dial tone is obtained can find this feature which will return a dial tone to them They can even employ war dialers to attempt to discover barrier codes Preventive Measures 4 Take the following...

Page 920: ...m passwords or authorization codes onto Auto Dial buttons Display telephones reveal the programmed numbers and internal abusers can use the Auto Dial buttons to originate unauthorized calls Discourage...

Page 921: ...lacing outside or long distance calls ask for a callback extension Verify the source Ask callers claiming to be maintenance or service personnel for a callback number Never transfer to 10 without this...

Page 922: ...ver eliminates Lucent Technologies 24 hour maintenance surveillance capability and may result in additional maintenance costs Create a communications system management policy concerning employee turno...

Page 923: ...ations Keep the system console and supporting documentation in an office that is secured with a changeable combination lock Provide the combination only to those individuals having a real need to ente...

Page 924: ...ystem and at your option refund the purchase price of your system or apply the purchase price towards the purchase of another Lucent Technologies system If you purchased your system directly from Luce...

Page 925: ...or charges for such use of common carrier telecommunications services or facilities accessed through or connected to the equipment For personal injury caused by Lucent Technologies s negligence Lucen...

Page 926: ...ess upon them the need to keep it secret If anyone who knows the password leaves the company change the password immediately If you have a special telephone line connected to your Hybrid PBX or Key sy...

Page 927: ...so on up to six screens as shown in the information that follows You can use the Inspect feature of system programming to display the telephone or line trunk numbers that are programmed with a specif...

Page 928: ...MERLIN LEGEND Communications System Release 7 0 System Programming 555 670 111 Issue 1 April 1999 Menu Hierarchy B 2 Overview B...

Page 929: ...Table C 1 defines LED status on the MLX 20L console LED status is indicated on the LEDs next to the 20 buttons below the display area on the system programming console LED status is simulated on the...

Page 930: ...F FLASHING ON OFF FLASHING Lines Trunks Tie Lines Inmode Incoming tie line is touch tone Incoming tie line is rotary dial2 Outmode Outgoing tie line is touch tone Outgoing tie line is rotary dial2 Dia...

Page 931: ...s Lines Trunks Line trunk or pool is assigned to button Line trunk or pool is not assigned to button Trunk is assigned to a pool 1 LED Status is indicated on LEDs next to the 20 buttons below the disp...

Page 932: ...nsions Call Pickup Telephone is assigned to Call Pickup Group Telephone is not assigned to Call Pickup Group1 Extensions VoiceSignl Voice Announce to Busy assigned Voice Announce to Busy not assigned1...

Page 933: ...ephone is in group Telephone not in group1 Night Service Exclude List Telephone is excluded Telephone is not excluded1 Aux Equip Msg Waiting A fax message waiting extension Not a fax message waiting e...

Page 934: ...Call Operator position Other Can be assigned as operator position Operator Queued Call Message Center Message Center position Other Can be assigned as Message Center Operator In Queue Alert Position r...

Page 935: ...r each It also describes how to program these features on MLX ETR MLS and analog multiline telephones General Feature Use Information 4 The following sections provide general instructions for feature...

Page 936: ...o line buttons in order to function Other features such as Privacy are best used if programmed onto line buttons the LED next to the line button provides visual indication that the feature is in use T...

Page 937: ...Queued Call Console QCC system operators cannot use feature codes The following features can be used only by dialing feature codes Pickup Forward Follow Me Cancel One Forward Follow Me Cancel All Mes...

Page 938: ...Authorization Code 80 80 Auth Auth Code K P B K P B K P B K P B Auto Answer All 754 AutoAns All Auto Answer Intercom 753 AutoAnsIcom Auto Dial Inside ext group zone Outside 22 ext no 21 tel no AutoD I...

Page 939: ...ecnd Cvoff Coverage CoverInside On CoverInside Off Group Primary Secondary CoverageOff K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B...

Page 940: ...s or agents Status Off Status 1 Status 2 760 761 762 45 44 760 DSS button 761 DSS button 762 DSS button 44 45 44 OPES ESOff OPES ES1 OPES ES2 ES ES1 ES ES2 OperatorES ESOff OperatorES ES1 OperatorES E...

Page 941: ...ow Me Cancel Cancel sending from your telephone Cancel sending from one extension Cancel sending from all extensions 33 33 33 dial out code or optional Pauses tel no 33 ext no 33 tel no 34 ext no 33 y...

Page 942: ...762 DSS bt 760 DSS bt 44 44 45 GrpCl OPES ES2 OPES ESOff ES ES Off ES ES1 Group Call OperatorES ES2 OperatorES ES Off Status ES2 ES Status ES Off ES Status ES1 K P B K P B K P B K P B K P B K P B K P...

Page 943: ...mDial K P B K P B K P B K P B Messaging Leave Message After calling Without calling Cancel msg left Message LED off Posted Message Send Remove Msg1 Receiving messages Delete Message3 Next Message3 Ret...

Page 944: ...K P B Park Zone Auto Dial1 22 park zone PrkZn Park Zone K P B K P B Personal Speed Dial 01 24 21 tel no PSpdDl PersSpeedDl K P B K P B Personalized Ringing 32 ring 1 8 PRing Pat 1 Pat 8 PersonalRng Pa...

Page 945: ...Set1 4 Cancel Operator Cancel1 Missed1 81 81 752 81 time A or P 81 ext no time A or P 81 81 ext no Rmind Set Cancl Missd Reminder Set Cancel Missed K P B K P B K P B K P B Ringing Idle Line Preference...

Page 946: ...Off RingOptions One Line Immed Ring Delay Ring No Ring All Lines Immed Ring Delay Ring No Ring Abbreviated On Off SharedSARng On Off K P B K P B K P B P K P B K P B K P B P K P B K P B K P B P K P B K...

Page 947: ...dDl K P B K P B K P B K P B Transfer 774 774 Trans Transfer B B B B Voice Announce On Off VA on Idle Only 10 10 131 Voice On Off Idle Voice Annce On Off Idle K P B K P B K P B K P B 1 System operator...

Page 948: ...k AlClk K P B Authorization Code 80 80 Auth K P B K P B Auto Answer All 754 Auto Answer Intercom 753 Auto Dial Inside ext group zone Outside 22 ext no 21 tel no AutoD In Out K P B K P B Automatic Line...

Page 949: ...a Status 83 ext no K P B K P B Direct Voice Mail 56 56 DrcVM K P K P Directories Extension Directory Personal Directory System Directory display only display only sys prog Dir ExtDir SysDir K P B K P...

Page 950: ...4 ext no 34 Forwd Forwd FlwMe K P B K P B Group Calling ln Queue Alarm button Calling group supervisor1 Enter supervisor mode1 Exit supervisor mode1 Available ES Status 2 Unavailable ES Status Off Cal...

Page 951: ...LED off for non display telephones Message operation mode for display telephones 3 Posted Message Send Remove Msg1 Receiving messages Delete Message4 Next Message4 Return Call4 Scroll4 25 54 54 751 38...

Page 952: ...c line Group 9 9 ext no 9 line no 88 9 ext no 9 line no 88 Pkup Genrl Ext Line PkupG K P B K P B Privacy On Off 31 31 31 Prvcy K P B K P B Recall 775 775 Recll K P B K P B Reminder Service Set5 Operat...

Page 953: ...2 15 15 RngOp 1Line Immed Delay No AllLn Immed Delay No Abbrv On Off ShRng On Off K P B K P B K P B P K P B K P B K P B P Saved Number Dial 85 Save K P B K P B Send Remove Message1 38 38 ext no SdMsg...

Page 954: ...g 54 enters exits Message operation mode Analog multiline telephones return to normal call handling after 15 seconds if the user has no messages If the user has messages he or she must delete the mess...

Page 955: ...ide ext group zone Outside 22 ext no 21 tel no Inside Outside Auto Dial Inside Outside K P B K P B Automatic Line Selection Begin Sequence End Sequence 14 14 K P B K P B Barge ln1 58 Barge In K P B K...

Page 956: ...46 Coverage On Off Group Primary Secondary Coverage Off Coverage VMS Coverage Cover Inside On Cover Inside Off GroupCov PrmryCov SecndCov Coverage Off Coverage VMS K P B K P B K P B K P B K P B K P B...

Page 957: ...e or optional Pauses tel no 33 ext no 33 tel no 34 ext no 33 your ext no 34 ext no 34 Forward Forward Forward Forward K P B K P B Group Calling ln Queue Alarm button Calling group members Sign in Avai...

Page 958: ...Message After calling Without calling Cancel msg left Message LED off non display telephones Message operation mode display telephones 3 Posted Message Receiving messages Delete Message4 Next Message4...

Page 959: ...Ring K P B K P B Pickup General use Specific extension Specific line Group 9 9 ext no 9 line no 88 9 ext no 9 line no 88 Pickup General Extension Line Group Pickup Pickup General Pickup Ext Pickup Li...

Page 960: ...bbreviatedRngOn AbbreviatedRngOff SharedSA Rng On SharedSA Rng Off K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B K P B P P P K P B K P B K P B K P B K P B K P B K P B K P B K P B K...

Page 961: ...r 15 seconds if the user has no messages If an MLS telephone user has messages he or she must delete the messages or use the feature code or programmed button to exit Message operation An ETR telephon...

Page 962: ...ecting features from the display To program a telephone first enter programming mode On analog multiline telephones slide the Test Program T P switch on the side of the telephone to P or lift the hand...

Page 963: ...rite the feature name on the card next to the button to be programmed Replace the cover 2 Begin programming Slide the T P switch on the side of the telephone to P 3 Select the feature or setting Press...

Page 964: ...lear label cover from the telephone pull up on the tab that extends from the top of the cover Write the feature name on the card next to the button to be programmed Replace the cover 2 Begin programmi...

Page 965: ...ve the clear label cover from the telephone pull up on the tab that extends from the top of the cover Write the feature name on the card next to the button to be programmed Replace the cover 2 Begin p...

Page 966: ...ram from the display Select Start from the display 3 Identify the button to be programmed To delete the features currently programmed on the button To display features Press the button you labeled NOT...

Page 967: ...by page To jump to the screen that displays the feature name Press the button next to or below the name of the feature to be programmed Press More Press More Select Find Feature from the display Sele...

Page 968: ...emove the clear label cover from the telephone by pulling up on the tab that extends from the top of the cover Write the feature name on the card next to the button to be programmed Replace the cover...

Page 969: ...Button Diagrams E Overview 4 This appendix contains the button diagrams for Hybrid PBX Key and Behind Switch systems Figure E 1 MLX 20L and MLX 28D Telephone Hybrid PBX Mode 28 20 27 26 25 24 23 22 2...

Page 970: ...g 555 670 111 Issue 1 April 1999 Button Diagrams E 2 Overview E Figure E 2 MLX 16DP Telephone Hybrid PBX Mode Figure E 3 MLX 5 and 10 Button Telephone Hybrid PBX Mode 15 14 12 11 SA Voice SA Ring 10 9...

Page 971: ...555 670 111 Issue 1 April 1999 Button Diagrams E 3 Overview E Figure E 4 Analog Multiline Telephone Hybrid PBX Mode 24 23 22 21 19 20 18 17 16 14 15 13 12 11 22 BUTTON 5 BUTTON 10 BUTTON SA Ring SA Vo...

Page 972: ...Modes 28 20 27 26 25 24 23 22 21 20 19 18 17 16 15 28 Icom Voice Icom Ring 10 9 8 7 14 13 12 11 6 5 4 3 2 1 10 Key Mode Up to 8 personal line buttons are assigned beginning at button 3 Behind Switch...

Page 973: ...phone Key and Behind Switch Modes Icom Voice Icom Ring 10 9 8 7 6 5 4 3 2 1 5 10 Behind Switch Mode One prime line is assigned to button 3 24 23 22 21 19 20 18 17 16 14 15 13 12 11 22 BUTTON 34 BUTTON...

Page 974: ...PBX Mode Figure E 10 ETR 18 18D Telephone Hybrid PBX Mode SK1 22 23 24 25 26 27 28 29 30 31 32 SA O 33 SA V 34 SA R SK2 17 18 19 20 21 SK3 12 13 14 15 16 More 7 8 9 10 11 1 2 3 4 5 6 These buttons no...

Page 975: ...ssue 1 April 1999 Button Diagrams E 7 Overview E Figure E 11 ETR 6 Telephone Hybrid PBX Mode Figure E 12 MLS 34D Telephone Hybrid PBX Mode 29 30 31 32 SA O 33 SA V 34 SA R 23 24 25 26 27 28 29 30 31 3...

Page 976: ...ne Hybrid PBX Mode Figure E 14 MLS 12 12D Telephone Hybrid PBX Mode Figure E 15 MLS 6 Telephone Hybrid PBX Mode 25 26 27 28 29 30 31 32 SA O 33 SA V 34 SA R 21 22 23 24 17 18 19 20 25 26 27 28 29 30 3...

Page 977: ...1 22 23 24 25 Line 8 26 Line 7 27 Line 6 28 Line 5 29 Line 4 30 Line 3 31 Line 2 32 Line 1 33 Icom V 34 Icom R SK2 17 18 19 20 21 SK3 12 13 14 15 16 More 7 8 9 10 11 1 2 3 4 5 6 These buttons not used...

Page 978: ...ms E 10 Overview E Figure E 18 ETR 6 Telephone Key Mode Figure E 19 MLS 34D Telephone Key Mode 32 Line 1 33 Icom V 34 Icom R 30 Line 3 31 Line 2 29 23 24 25 Line 8 26 Line 7 27 Line 6 28 Line 5 29 Lin...

Page 979: ...ne Key Mode Figure E 22 MLS 6 Telephone Key Mode 25 Line 8 26 Line 7 27 Line 6 28 Line 5 29 Line 4 30 Line 3 31 Line 2 32 Line 1 33 Icom V 34 Icom R 21 22 23 24 17 18 19 20 25 Line 8 26 Line 7 27 Line...

Page 980: ...Mode Figure E 24 ETR 18 18D Telephone Behind Switch Mode SK1 22 23 24 25 26 27 28 29 30 31 32 Prime 33 Icom V 34 Icom R SK2 17 18 19 20 21 SK3 12 13 14 15 16 More 7 8 9 10 11 1 2 3 4 5 6 These button...

Page 981: ...lephone Behind Switch Mode Figure E 26 MLS 34D Telephone Behind Switch Mode Figure E 27 MLS 18D Telephone Behind Switch Mode 29 30 31 32 Prime 33 Icom V 34 Icom R 23 24 25 26 27 28 29 30 31 32 Prime 3...

Page 982: ...agrams E 14 Overview E Figure E 28 MLS 12 12D Telephone Behind Switch Mode Figure E 29 MLS 6 Telephone Behind Switch Mode 25 26 27 28 29 30 31 32 Prime 33 Icom V 34 Icom R 21 22 23 24 17 18 19 20 Do n...

Page 983: ...999 F Sample Reports F Overview 4 This appendix includes samples of the print reports generated by the communications system Table F 1 lists the system reports and the pages in this appendix where sam...

Page 984: ...eral Trunk Information Report F 16 Switch 56 Data Information Report F 17 DS1 Information Report F 18 PRI Information Report F 19 Remote Access DISA Information Report F 22 Operator Information Report...

Page 985: ...ages and names and telephone numbers in MLX 20L Personal Directory Trunk Info Select to display four trunk options Tie DID Loop Ground General TIE TIE Trunk Information Extensions assigned to and sign...

Page 986: ...ies are numbered 0 9 DisallowTo Access to Disallowed Lists Telephones to which Disallowed Lists are assigned Lists are numbered 0 7 If the Disallowed List is assigned to Remote Access users and barrie...

Page 987: ...lephones respectively GrpCoverage Group Coverage Information Extension number for each group and the extension number for each telephone assigned to the group Information is printed only for calling g...

Page 988: ...ers NonLcl UDP Non Local Dial Plan Ranges of extension numbers for non local dial plan extensions connected to a networked external switch pattern number associated with each range For each pattern sh...

Page 989: ...Complete ReturnTimer Ring MusicOnHold Transfer Auto 5 rings VMS Transfer Return Interval 4 Paging System Lines Music On Hold Line 804 Camp On Time 90 sec Call Park Return Time 180 sec Auto Callback Ri...

Page 990: ...mation Report F System Information Report Continued 4 Slot 1 008 MLX Slot 2 408 Slot 3 008 Slot 4 408 Slot 5 800 GS LS Slot 6 008 GS LS MLX Slot 7 800 CO BRI Slot 8 008 Slot 9 016 Ringing Frequency 25...

Page 991: ...POOL 6 894 POOL 4 895 POOL 8 896 POOL 9 897 POOL 10 898 POOL 11 899 DIAL PLAN FOR TELEPHONE PAGING ZONES TPZ 1 793 TPZ 2 794 TPZ 3 795 TPZ 4 796 TPZ 5 797 TPZ 6 798 TPZ 7 799 DIAL PLAN FOR DIRECT GRO...

Page 992: ...TN 39 40 STN 40 41 STN 41 42 EXT 42 STN 42 742 STN 121 7198 STN 122 7398 STN 123 5555 STN 124 7399 COMPLETE DIAL PLAN FOR STATIONS AND ADJUNCTS ID 1 4000 7300 ID 2 4001 7301 ID 3 4002 7302 ID 4 4003 7...

Page 993: ...0 ID 52 4051 7351 ID 53 4052 3042 ID 54 4053 7353 ID 55 4054 7354 ID 56 4055 7355 ID 57 4056 7356 ID 58 4057 7357 ID 59 4058 7358 ID 60 4059 7359 ID 61 7160 7360 ID 62 7161 7361 ID 63 7162 7362 ID 64...

Page 994: ...lephone 10 Personal Directory Name Number Display Executive Telephone 14 Personal Directory Name Number Display Executive Telephone 15 Personal Directory Name Number Display MSG POSTED MESSAGE 1 DO NO...

Page 995: ...Information Report 4 Print Menu Option Trunk Info and TIE TIE TRUNK INFORMATION TRUNK XXX Slot Port ss pp TIE PBX or Toll Direction 2 Way E M Signal Type1S Dialtone Local Outgoing Type1C Remote InCom...

Page 996: ...NFORMATION Trk SS PP Blk DiscTime Type ExpDig DelDig AddDig Signal InvDest 841 13 1 1 500ms Wink 4 3 1 TouchTone BkupExt 842 13 2 1 500ms Wink 4 3 1 TouchTone BkupExt 843 13 3 2 500ms Wink 3 0 Rotary...

Page 997: ...N A 803 2 3 Loop TouchTone Yes N A N A 804 2 4 Loop TouchTone Yes N A N A 805 4 1 Loop Rotary Yes N A N A 806 4 2 Loop Rotary Yes N A N A 807 4 3 Loop Rotary Yes N A N A 808 4 4 Loop Rotary Yes N A N...

Page 998: ...01 2 1 No Remote 70 Yes Long 4 802 2 2 No Remote 70 Yes Long 4 803 2 3 No Remote 70 Yes Long 4 804 2 4 No Remote Yes Long 4 805 4 1 No Remote Yes Long 4 806 4 2 No Remote Yes Long 4 807 4 3 No Remote...

Page 999: ...on Trunk Info and S56 Data Dial Plan Routing for Network Service Expected Digits 3 Digits to Delete 0 Digits to Add 0 Trk ss pp Dirction InType OutType AnsSup Discn t Inmode Outmode Service Trk 02 01...

Page 1000: ...70 111 Issue 1 April 1999 Sample Reports F 18 DS1 Information Report F DS1 Information Report 4 Print Menu Option T1 Info DS1 SLOT ATTRIBUTES Slot Type Format Supp Signal LineComp ClkSync Src Active 3...

Page 1001: ...ch they are searched PRI INFORMATION Slot 5 Switch DMS 100 Slot 11 Switch Legend PBX Slot 12 Switch Legend PBX System By line BchnlGrp Slot TestTelNum NtwkServ Incoming Routing 5 5 CallbyCall By Dial...

Page 1002: ...ection Table Entry Number 0 1 3 Pattern to Match 101 10 Special Service Table Entry Number 0 1 2 3 4 5 6 7 Pattern to Match 011 010 01 00 0 1 Operator none OP OP OP P none none none none Type of Numbe...

Page 1003: ...ervice Any service Any service Expected Digits 4 7 10 0 Digits to Delete 0 7 10 0 Digits to Add 13 13 Entry Number 4 5 6 7 NtwkServ Expected Digits 0 0 0 0 Pattern to Match Digits to Delete 0 0 0 0 Di...

Page 1004: ...arrier Code Length 07 Date And Time of Last Barrier Code Length Change 09 23 94 09 45 PM SYSTEM DEFAULT CLASS OF RESTRICTIONS NON TIE Restriction UNRESTRICTED ARS Restriction Level 3 Allowed Lists Dis...

Page 1005: ...8 DLC N A 2 5 22 OPERATR DLC N A 6 1 42 EXT 42 DLC N A GENERAL OPTIONS Length of hold reminder timer 60 sec DLC Automatic hold enabled No DIRECT STATION SELECTOR DSS OPTIONS BUTTON FIRST NUMBER DIAL C...

Page 1006: ...10 Follow Forward 4 N A Unassigned DID 4 10 Listed Directory Number 4 10 Operator s Extension 4 N A Returning 4 0 Group Coverage Group 1 4 Group 2 4 Group 3 4 Group 4 4 Group 5 4 Group 6 4 Group 7 4 G...

Page 1007: ...e Reports F 25 Allowed Lists Report F Allowed Lists Report 4 Print Menu Option AllowList Sections Lists 1 through 7 ALLOWED LISTS List 0 Entry 0 Entry 1 Entry 2 Entry 3 Entry 4 Entry 5 Entry 6 Entry 7...

Page 1008: ...670 111 Issue 1 April 1999 Sample Reports F 26 Access to Allowed Lists Report F Access to Allowed Lists Report 4 Print Menu Option AllowListTo ACCESS TO ALLOWED LISTS FOR REMOTE ACCESS 17 18 MEAN TIE...

Page 1009: ...rts F 27 Disallowed Lists Report F Disallowed Lists Report 4 Print Menu Option DisallowLst Sections Lists 1 through 7 DISALLOWED LISTS List 0 Entry 0 Entry 1 Entry 2 Entry 3 Entry 4 Entry 5 Entry 6 En...

Page 1010: ...670 111 Issue 1 April 1999 Sample Reports F 28 Access to Disallowed Lists Report F Access to Disallowed Lists Report 4 Print Menu Option DisallowTo ACCESS TO DISALLOWED LISTS FOR REMOTE ACCESS 17 18 M...

Page 1011: ...00 3 BOTH A 2 A 3 A 4 A 5 B 6 B Pool Absorb Other Digits FRL Call type Start Pattern 1 70 00 3 BOTH B 2 B 3 B 4 B 5 B 6 B TABLE 18 Default Local Output Table Pool Absorb Other Digits FRL Call type Sta...

Page 1012: ...N 1 25 714 N N N N U 3 N 1 6 15 N N N N U 3 N 1 26 715 N N N N U 3 N 1 7 16 N N N N U 3 N 1 27 716 N N N N U 3 N 1 8 17 N N N N U 3 N 1 28 717 N N N N U 3 N 2 1 18 EXT 18 N Y N N U 3 N 2 2 19 N Y N N...

Page 1013: ...555 670 111 Issue 1 April 1999 Sample Reports F 31 System Directory Report F System Directory Report 4 Print Menu Option Sys Direct SYSTEM DIRECTORY Code Name Number Display 600 ABC Company 555 9999 Y...

Page 1014: ...em Release 7 0 System Programming 555 670 111 Issue 1 April 1999 Sample Reports F 32 Group Paging Report F Group Paging Report 4 Print Menu Option Group Page GROUP PAGING Group 793 STNS 20 21 22 23 24...

Page 1015: ...s Allowed Lists Disallowed Lists Restrictions UNRESTRICTED ESS Sup Status ACTIVE ESS Restrictions ESS 0 NO RESTRICTION Auto Callback OFF Call Waiting ON Abbreviated Ring ON Line Preference ON Shared S...

Page 1016: ...Status None Button 23 Blank Status None Button 22 Blank Status None Button 21 Blank Status None Button 20 Forced Release Status None Button 19 Pool Inspect Status None Button 18 Headset Auto Answer St...

Page 1017: ...COVERAGE INFORMATION Group 2 Senders 6802 6804 Group 5 Senders 10 11 12 13 14 18 19 20 42 44 45 47 6810 DIRECT GROUP CALLING INFORMATION Group 770 Group Type AutoLogout Call Distribution Type CIRCULAR...

Page 1018: ...PryAnn No Ext LABEL 1 27 ANN1 2 28 ANN2 Secondary Announcement Ext 29 Time Between Delay Announcements 0 Repeat Secondary Announcement NO Message Waiting Station NONE Queue Control Limit Calls in que...

Page 1019: ...rvce NIGHT SERVICE INFORMATION OPERATOR 10 DGCG STNS 10 LINES 801 OPERATOR 14 DGCG STNS 14 LINES 804 OPERATOR 18 DGCG STNS 18 LINES 808 OPERATOR 22 DGCG STNS 22 LINES 822 OPERATOR 42 DGCG STNS 42 LINE...

Page 1020: ...Group Call Pickup Report F Group Call Pickup Report 4 Print Menu Option Call Pickup GROUP CALL PICKUP Group 1 STNS 10 11 12 13 I4 15 16 Group 2 STNS 17 18 19 20 Group 3 STNS 21 22 23 24 25 26 27 28 2...

Page 1021: ...UDIT TIMEOUT 00 00 01 08 00 00 53 7001 TIMEOUT COLD START 00 00 02 11 00 04 08 0001 PRI SVC AUDIT TIMEOUT 00 00 02 11 00 04 14 7001 TIMEOUT COLD START 00 00 02 21 00 22 14 0001 PRI SVC AUDIT TIMEOUT 0...

Page 1022: ...111 Issue 1 April 1999 Sample Reports F 40 Authorization Code Information Report F Authorization Code Information Report 4 Print Menu Option Auth Code SMDR Option for the Account Code Field is Home E...

Page 1023: ...T200 1000 ms T203 33 sec T303 4 sec T305 30 sec T308 4 sec Fixed Timers and Counters T202 2 sec T309 90 sec T310 60 sec T313 4 sec K Cntr 1 N200 3 N201 260 N202 3 Line Service Profile ID Directory Num...

Page 1024: ...99 04 04 08 3100 3109 07 04 25 5251 5270 18 04 42 8100 8199 05 04 09 3110 3129 07 04 26 6050 6079 14 04 43 8200 8229 06 04 10 3130 3159 02 04 27 7000 7049 12 04 44 8230 8259 16 04 11 3160 3179 06 04 2...

Page 1025: ...on Report F Service Observing Information Report 4 Print Menu Option ServiceObs Release 6 1 and later systems only SERVICE OBSERVING INFORMATION GROUP 1 Service Observer 1110 Give Warning Tone No Memb...

Page 1026: ...MERLIN LEGEND Communications System Release 7 0 System Programming 555 670 111 Issue 1 April 1999 Sample Reports F 44 Service Observing Information Report F...

Page 1027: ...tances you may need to rearrange the system planning forms to match this order NOTE If your MERLIN LEGEND System is part of a private network contact the Network Engineering Group for assistance Refer...

Page 1028: ...SysRenumber Block DSS console page buttons SysRenumber Single More DSS buttons Identify System Operator Positions 4 Identify QCC system operator positions Operator Positions Queued Call Identify DLC s...

Page 1029: ...More QCC Oper Assign trunks to pools LinesTrunks Pools Complex Lines 4 Program DS1 trunks LinesTrunks LS GS DS1 Program tie lines LinesTrunks TIE Lines Program DID trunks LinesTrunks DID Program PRI t...

Page 1030: ...Extensions BIS HFAI Identify analog multiline telephones requiring Voice Announce to Busy Extensions VoiceSingl Auxiliary Equipment 4 Program Music On Hold AuxEquip MusicOnHold Program loudspeaker pag...

Page 1031: ...he Recall or Flash button or the switchhook to insert a Pause character in a dialing sequence after a dial out code to allow the system to seize an outside line trunk before dialing the number Table H...

Page 1032: ...ple an outside Auto Dial button may be programmed with a password then a Stop then a telephone number To use Auto Dial with a Stop in the sequence the user presses the button to dial the password list...

Page 1033: ...te a telephone number from an extension number Table H 3 Special Characters for MLX 10 and MLX 5 Nondisplay Telephones Press Means Drop Stop Halts the dialing sequence to allow for system response Hol...

Page 1034: ...number from an extension number Table H 4 Special Characters for MLX Display Telephones Press See Means Drop s Stop Halts the dialing sequence to allow for system response Hold p Pause Inserts a 1 5...

Page 1035: ...he dialed extension number assigned to the data terminal Multiple terminals on one communications line each must have a unique address ADDS Automated Document Delivery System Computer based applicatio...

Page 1036: ...hat provides caller identification information if available in the local area or jurisdiction ARS Automatic Route Selection System feature that routes calls on outside facilities according to the numb...

Page 1037: ...witch identifiers The call is routed from the originating system to the destination system and back to the originating system in a continuous loop Switch identifier labeling systems must be unique acr...

Page 1038: ...bps wideband voice encoded at 64 kbps and voice at less than 64 kbps alone or combined Basic Rate Interface See BRI Bearer Channel See B Channel Behind Switch Mode One of three modes of system operati...

Page 1039: ...rvices Broadband Transmission path having a bandwidth greater than a voice grade channel BTMI Basic Telephone Modem Interface Bus Multiconductor electrical path used to transfer information over a com...

Page 1040: ...group of channels carries signaling information for each of the remaining channels permitting each of the remaining channels to be used to nearly full capacity In the system s 100D module channel 24 c...

Page 1041: ...facilities then use this clock and specify their clock sources as loop Primary secondary and tertiary clock sources are specified to allow backup synchronization in the event that the primary source i...

Page 1042: ...nager who acts as a clearinghouse for any changes made on local systems that affect the network assuring that all system managers work together and that local system changes do not have undesirable ef...

Page 1043: ...d to the control unit via an interface Data Terminal Equipment See DTE and Data Terminal Data Workstation Special type of extension where data communications take place includes DTE and DCE sometimes...

Page 1044: ...ication Service See DNIS Dial Out Code Digit usually a 9 or digits dialed by telephone users to get an outside line Dial Plan Numbering scheme for system extensions lines and trunks Dial Repeating Tie...

Page 1045: ...lls to transfer calls to make outside calls for users with outward calling restrictions to set up conference calls and to monitor system operation DNIS Dialed Number Identification Service Service pro...

Page 1046: ...o state voltage conditions on the Ear and Mouth leads for analog applications and through two bits for digital applications See also Tie Trunk EIA Electronic Industries Association EIA 232 D Physical...

Page 1047: ...an extension to customize telephones for personal needs users can program features on buttons set the telephone ringing pattern and so on See also Centralized Telephone Programming and System Programm...

Page 1048: ...a central office or toll office Frame One of several segments of an analog or digital signal that has a repetitive characteristic For example a DS1 frame consists of a framing bit and 24 bytes which...

Page 1049: ...log multiline telephones that allows users to make and receive calls on the speakerphone without using the handset Home Screen Display normally shown on an MLX display telephone shows time date and ca...

Page 1050: ...nouncement and directs callers to a department an extension or the system operator Intercom Buttons See ICOM Buttons Interface Hardware and or software that links systems programs or devices Intersyst...

Page 1051: ...a station that includes an ISDN terminal adapter as its DCE It may also include an MLX telephone for simultaneous voice and data ISDN terminal adapter data only station These data stations connect to...

Page 1052: ...tension ranges that the local system refers to in order to route local intersystem calls via UDP Local Extension In a system that is part of a private network extension that is listed in the system s...

Page 1053: ...nction Module Adapter that has a tip ring mode for answering machines modems fax machines and tip ring alerts and an SAA mode for 48 VDC alerts It is installed inside an MLX telephone and is used to c...

Page 1054: ...ovides either loop start LS or ground start GS trunks Monitored Extension Extension for which one or more CTI applications is receiving call information The CTI application does not have to be directl...

Page 1055: ...is directly connected to and located more than 200 miles from the local system Off Hook Telephone is said to be off hook when the user has lifted the handset pressed the Speakerphone button to turn on...

Page 1056: ...called DFT Direct Facility Termination PFT Power Failure Transfer Feature that provides continuity of telephone service during a commercial power failure by switching some of the system s line trunk...

Page 1057: ...0 and later systems Private Communications Network See Private Network Private Network Interconnected group of communications systems which may consist of MERLIN LEGEND Communications Systems DEFINITY...

Page 1058: ...the network Restore Procedure whereby saved and archived system programming is reinstated on the system from a floppy disk or memory card See also Backup Restricted Data Channel Channels that do not...

Page 1059: ...public network Series Configuration Private network arrangement whereby either two or four or more communications systems are connected in a line with no particular system acting as the hub system Se...

Page 1060: ...is offered by network service providers and by some Local Exchange Carriers LECs as circuit switched 56 kbps service T1 emulated tandem tie trunks in a private network can be programmed for data Switc...

Page 1061: ...ic network or over a private network at 56 kbps See Switched 56 Service Tandem Switching Capability of private network communications systems that allows them to direct outside calls from one facility...

Page 1062: ...also TAPI and CTI Link TTR Touch Tone Receiver Device used to decode DTMF touch tones dialed from single line or Remote Access telephones UDP Uniform Dial Plan Composed of the local dial plan and non...

Page 1063: ...tip ring port Videoconferencing System System application that allows face to face meetings with voice and video between individuals or groups This application requires high speed data transmission fa...

Page 1064: ...WATS Wide Area Telecommunications Service Service that allows calls to certain areas for a flat rate charge based on expected usage Wink Start Tie Trunk Tie trunk on which the originating end transmi...

Page 1065: ...24 display 2 22 800 CO BRI clock synchronization 3 87 800 LS ID module l A Account Code programming Forced Account Code Entry 3 338 SMDR format 3 489 Adapter 355A 2 3 9 pin to 25 pin 2 3 Add digits 3...

Page 1066: ...or subpatterns 3 550 tables 3 546 voice and or data routing 3 576 3 592 Auxiliary equipment loudspeaker paging 3 300 maintenance alarms 3 306 Music On Hold 3 297 voice messaging systems VMSs 3 308 B B...

Page 1067: ...rcular Hunting Pattern 3 425 Clock synchronization 3 87 Color monitor 2 2 COM1 2 4 2 10 COM2 2 4 2 10 Command install 2 5 spm 2 42 Communications port 2 10 2 11 2 18 Compressed files 2 29 Computer Tel...

Page 1068: ...0 table 3 572 Dial mode 3 151 Dial plan routing 3 223 Dial out code 3 324 Dialtone inside 3 495 outside 3 495 DID Trunks 3 164 Digit absorption 3 562 3 586 Digital Announcer Unit lvi Digital Signal 1...

Page 1069: ...o Not Disturb lviii 2 63 DOS based PC 2 1 E E M Signal 3 149 End key 2 24 Enter key 2 25 Escape to shell 2 10 Expected digits 3 173 Extended call completion 3 396 Extensions Automatic Route Selection...

Page 1070: ...3 431 Calls in Queue Alarm Thresholds 3 448 delay announcement 3 428 external alert for Calls in Queue alarm 3 451 features 3 425 labeling 3 617 line trunk or Pool assignments 3 419 member assignments...

Page 1071: ...System Programming and Maintenance SPM 2 10 Inside dial tone 3 495 Inspect boards 2 32 key 2 35 Install command options 2 5 2 42 overview 2 5 Installation procedure 2 4 Integrated Solution II IS II 2...

Page 1072: ...93 assigning to telephones 3 268 copy options 3 98 copying assignments 3 274 forced idle 2 54 group calling assignments 3 419 labeling 3 612 programming 3 49 tie 3 143 type 3 49 Local connection direc...

Page 1073: ...sic On Hold 3 297 N N11 special numbers table 3 568 Network selection tables 3 237 Network service 3 197 Night Service lviii 2 63 2 74 3 595 Coverage Control 3 607 Emergency Allowed List 3 600 Exclusi...

Page 1074: ...assword menu options 2 26 overview 2 47 procedure 2 47 PC keys 2 24 PC Keys in SPM Function of 2 24 PCMCIA Memory Card l Personal Directory lv Personal line principal user 3 72 Pools assigning to tele...

Page 1075: ...sonal line 3 72 Print background 2 5 options 2 48 report language 3 623 SMDR Call Report format 3 483 system reports 3 624 Priority call type queue 3 392 elevate 3 381 QCC Queue 3 75 Priority Call Que...

Page 1076: ...ion Message Detail Recording SMDR Call 3 487 Station Message Detail Recording SMDR format 3 483 Station Message Detail Recording SMDR UDP Call 3 493 Requirements system 2 2 Reset communications port 2...

Page 1077: ...times for subpatterns 3 550 Station Message Detail Recording SMDR account code format 3 489 call length 3 485 call report format 3 483 calls recorded 3 487 language 3 481 UDP calls recorded 3 493 Sur...

Page 1078: ...RS 3 546 Call by Call service 3 249 dial 0 3 572 N11 special numbers 3 568 network selection 3 237 outgoing 3 237 special services 3 241 TAPI GL 27 Telephone number to send 3 203 3 210 Telephones 3 26...

Page 1079: ...g Patterns 2 71 Uncompressed files 2 28 Uniform Dial Plan UDP digit absorption 3 586 facility restriction level 3 582 other digits 3 589 routing 3 579 voice and or data routing 3 592 UNIX system PC 2...

Page 1080: ...MERLIN LEGEND Communications System Release 7 0 System Programming 555 670 111 Issue 1 April 1999 Index IN 16...

Page 1081: ...able of contents Improve the organization Add more figures Add more examples Add more details Make it more concise Add more step by step procedures tutorials Add more troubleshooting information Make...

Page 1082: ......

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