MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 276
Forward and Follow Me
Callback
continued
If an inside caller using Automatic Callback calls an extension with
Remote Call Forward and no pools are available, the caller hears queuing
tone. When the extension becomes available, dequeuing tone is heard
and the call is placed to the extension (not the Remote Call Forwarding
number) if the user has stayed on the line. Otherwise, if the caller has
hung up, priority ring is heard as the callback call is dispensed to the user.
When no pools are available and an inside caller is not using Automatic
Callback, a call to an extension with Remote Call Forwarding follows the
extension’s coverage path. If there is no coverage and the inside caller
activates Selective Callback while listening to the busy signal, the call
queues for the extension but not for the Remote Call Forward number.
Caller ID
The systemwide LS-ID delay, if programmed, augments the Forwarding
Delay. The total delay is the LS-ID delay plus the Forwarding Delay.
Call Waiting
Call Waiting does not apply to forwarded calls because the system tries
the destination telephone instead of the forwarding telephone. However, if
the call is not forwarded for any reason (for example, because the user
has tried to use Remote Call Forward from a restricted telephone), Call
Waiting functions normally.
In Release 4.1 and later systems, if a user has no available SA or ICOM
buttons and has Forward or Follow Me turned on, he or she does not hear
the call-waiting tone when a call is forwarded using the Forward on Busy
enhancement. The caller hears ringback.
Conference
When calls received on a personal line are forwarded to an outside
telephone number, another user who shares the personal line and the
line/trunk selected to forward the call can join the in-progress call by
pressing the personal line button. In this case, the person joining the call
is considered the conference originator, and the forwarded call can be
conferenced. If the person joining the call hangs up, all participants on the
conference call are disconnected.
Coverage
In Release 3.0 and earlier systems, or if the Forwarding Delay is
programmed to 0 rings in Release 4.0 and later systems, when a
coverage sender forwards, calls are forwarded and sent to coverage at
the same time. Calls received on any Cover button are not forwarded.
If a coverage receiver has activated Remote Call Forward, calls sent to
that extension by Coverage are not forwarded to the remote location.
In Release 4.0 and later systems, one of the following occurs if both
coverage and forwarding are on and the Forwarding Delay is not set to 0
rings.
■
A call that is sent to Group Coverage before the forwarding attempt
is not forwarded.
