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Page 2: ...uary 2000 Introduction 3 20AT Features 6 INDeX Features 8 Making Calls 10 Speed Dials PIN s Account Codes 12 Busy or Unanswered 14 Answering Calls 16 Transfer Park Hold Calls 18 Diverting Calls 20 Oth...
Page 3: ...is also available in several computer formats eg Windows Help Adobe Acrobat Contact your System Manager to obtain copies or download them from the Lucent Technologies at http www sdxplc com Connectin...
Page 4: ...e All telephone devices have a REN value a measure of how many current units they need to ring properly Most telephone lines can provide ringing current for a total REN of 4 If the total REN of all th...
Page 5: ...supporting DTMF signalling The 20AT has been approved for use of the following facilities DTMF signalling Mute Dual level receive volume control Any other usage will invalidate the approval of the ap...
Page 6: ...ording to the system that left the message For the INDeX system To answer a message waiting lamp 1 Lift the handset and dial 1 The system rings the extension that left the message To cancel a message...
Page 7: ...d ring 9 Loud rapid ring 0 No Ring this setting is temporary until the 20AT is next used then it returns to its previous setting 4 Press MUTE again and replace the handset Stored Numbers The 20AT can...
Page 8: ...sible it treats network calls as internal calls and offers the same features However this depends on the type of network link and also the type of system at the other end of the link ie some links may...
Page 9: ...nuous Tone Number called unobtainable or set to no calls Phone locked no external calls or phone is barred Repeated Tone Busy number Dial Tone Dial number Repeated Single Pip Phone on divert or no cal...
Page 10: ...barring settings vary for each site this guide cannot fully detail their effect Making External Calls E T phone home Steven Spielberg 1982 Redial Alias Last number redial Saved number redial The metho...
Page 11: ...erwise to camp on and wait dial 3 see page 15 for full details 5 To end the call replace the handset Making a Page Call Page Call Alias Broadcast Zone paging You can page any free INDeX 20 Series phon...
Page 12: ...99 and 9000 to 9999 for system speed dials 3 If the phone gives a repeated single pip it requires a PIN or account code before allowing the call 4 Continue as for a normal external call see page 10 St...
Page 13: ...system checks the code you dial against its list of codes before allowing the call The PIN code you use also sets your call barring and phone status for that call The system stores up to 200 PIN codes...
Page 14: ...hen the extension called becomes free or is next used Camp On Flashes the lamp on the extension called to notify them that you are waiting It also stops other calls interrupting you Leaving a Message...
Page 15: ...s how long a callback rings at your extension before cancelling see page 22 The system also cancels callbacks that have not taken place after a period set by the System Manager the default is 2 hours...
Page 16: ...all replace the handset Answer a Message The system can store a callers number for you to make a return call see page 14 Your 20AT has a message lamp which the system will light when a caller leaves s...
Page 17: ...ber followed by 9 2 Continue the call as normal To pick up any ringing phone in a group 1 Lift the handset and press RECALL to pickup the longest ringing call 2 Continue the call as normal To set the...
Page 18: ...tone If the call waits unanswered for too long it may recall to your extension To make an unannounced transfer 1 Dial RECALL to hold your current call Do not replace the handset as this parks the cal...
Page 19: ...Calls Ringing Transfer Alias Ring inward transfer Hold Alias Exclusive hold Call hold Switch calls Alias Toggle calls Brokers call Only the extension that holds a call can retrieve it unless they tran...
Page 20: ...t all All calls to your phone are diverted Only the extension to which you divert calls can ring you No calls Switching no calls on stops all calls Callers hear continuous tone or divert to the Divert...
Page 21: ...on busy or 12 divert on no answer 3 Loud pip Dial the phone s 4 digit passcode see page 22 You will then hear either Continuous tone Passcode wrong replace the handset or Three soft tones Divert numbe...
Page 22: ...hear either Continuous tone Passcode wrong replace the handset or Single soft tone Dial the new four digit passcode or Broken dial tone Number okay replace the handset to finish Group The system can...
Page 23: ...group of which you are a member ring before trying another member Divert on no answer How long calls ring at your phone before the system uses Divert on No Answer if set To set the ringer timeout 1 Li...
Page 24: ...ssages the Voice Manager will tell you Dial 3 to skip fax collection 5 Dial 7 and select one of the following Record Name Dial 1 Permanent Greeting Dial 4 The Voice Manager plays this to callers diver...
Page 25: ...l 3 6 To collect your faxes dial 9 Dial a fax number to which to send the faxes do not prefix 9 7 The Voice Manager plays the newest voice message 8 Use the options below to play action your messages...
Page 26: ...of changes in your department so that they can keep your pickup groups phone directories etc up to date Answering Calls Speak now and I will answer how shall I help you say A E Houseman 1896 Answer t...
Page 27: ...tomise 24 Make call External 10 Internal 11 Redial 10 Manager transfer 20 Message Answering 16 Leave 14 Message light number 24 Messages Actioning 25 Mobile access 13 Name mailbox 24 Next message 25 N...
Page 28: ...formance figures and data quoted in this document are typical and must be specifically confirmed in writing by Lucent Technologies before they become applicable to any particular order or contract The...
