Lucent Technologies DDM-2000 OC-3, Installation Manual

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363-206-204
Troubleshooting
Issue 9 October 1998 11-5
4. Use the
rtrv-state
(RETRIEVE STATE) command to display the state
(which packs are active/standby, type of protection switching) of the
DDM-2000 OC-3.
5. If testing a Release 6 or 8 multispan configuration, or a Releases 5, 7, 9, 11
and 13 ring configuration perform the following:
■
Use the
rtrv-nmap
(RETRIEVE NETWORK MAP) command to
display a list of the systems in the network and how they are con-
nected to each other. For some (later) releases such as 9, 11 and 13
the command is
rtrv-map
. The software will then ask if a neighbor
or network map is desired.
■
Use the
rtrv-crs
(RETRIEVE CROSS-CONNECTION) command
to display the state of the STS-1 or VT1.5 cross-connection state.
6. If problems still persist refer to 363-206-202, DDM-2000 OC-3 User/Ser-
vice Manual (Through Release 7), 363-206-280, DDM-2000 OC-3 Multi-
plexer User/Service Manual (Releases 8 through 11) or 363-206-285,
DDM-2000 OC-3 Multiplexer User/Service Manual (Release 13).
Technical Support
Lucent Technologies is committed to providing total product coverage 24 hours a
day, troubleshooting installation or service problems over the phone, and, if
necessary, on-site. Regional Technical Assistance Center (RTAC) organizations
are established to provide the customer with a single point of contact supporting
all of the Lucent Technologies transmission and switching products. Each of the
following RTACs supports a specific territory:
Cockeysville, MD
Atlanta, GA
Denver, CO
For RTAC support, dial 1-800-225-7822 which will direct the call to the RTAC
center supporting your location.
The RTACs are supported by a centralized Customer Technical Support
Organization (CTS) for transmission products. The CTS maintains a close
relationship with Bell Laboratories and other Lucent Technologies organizations to
expedite resolutions and maintain contact with the development community. This
association provides continuous accessibility to every phase of the product life
cycle and assures a prompt resolution to all inquiries.