Lucent Technologies CentreVu CMS Administration, User Manual

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Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Changing agent string values
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Changing agent string values
Overview Agent string values are the descriptive words in reports dealing with
agents. These words, such as ACD, ACW, or AUX, describe the value
of the data. Strings are changed to the values you administer when they
display as data in a report. The report heading is not affected.
Steps
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1
From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2 Select Operations | Agent String Values.