Task: administering call center agents
CentreVu CMS Administration
Changing agent skills and extension split assignments
6-12
Steps
To change extension split assignments:
...........................................................................................................................................................................
1
From the controller window, select Commands | Agent Administration
or select Agent Administration on the toolbar.
The Agent Administration selector window opens.
...........................................................................................................................................................................
2
In the ACD field, select the ACD for which you want to change
extension split assignments.
...........................................................................................................................................................................
3
Select Operations | Change Extension Split Assignments and select OK.
The Select Extension window opens.
...........................................................................................................................................................................
4
On the Select Extension window, type the extension number for which
you want to change the split assignments, or select the number from the
drop-down list, or select Browse. Select OK.
The Change Extension Split Assignments window opens.
The Move Extension From Split field shows the split assignment. The
Move Extension To Split field shows available split names/numbers. If
the extension is logged in, the Logged-In icon displays.
...........................................................................................................................................................................
5
Do one of the following:
•
To change splits for an extension other than the one shown, select
Cancel to reopen the Select Extension window.
•
To change splits for this extension, go to Step 6.
Summary of Contents for CentreVu CMS Administration
Page 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Page 12: ...About this information product CentreVu CMS Administration xii...
Page 148: ...Task automating your activities with scripting CentreVu CMS Administration Task reference 5 16...
Page 382: ...Task learning and using Solaris CentreVu CMS Administration Restore files in Solaris 12 12...
