Lucent Technologies CentreVu CMS Administration, User Manual

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Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing or changing split/skill string values
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Viewing or changing split/skill string values
Overview Split/skill string values are the descriptive words in the split/skill call
profile reports. The words are used to describe the value of the data.
You can change the default string values and view or change split or
skill names and skill state names to meet the needs of your call center.
Prerequisites
• If you assign values that are longer than the field lengths allowed
on standard reports, the values are truncated to fit on those reports.
But you can create a similar custom report that accommodates the
longer string values.
• If you do not assign different values to the split/skill string values,
the default values are used.
Steps
.... ..... ...... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ...... ..... ... ...... ...... ...... ...... ...... ..... ...... .
1 From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2
Select Operations | Split/Skill String Values.