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* Install a new battery
* Try using the scale on a different surface (non-carpeted). This scale must
only be used on a hard surface such as tile, wood linoleum or short carpet
* Be sure you're standing very still when on the scale
* Low Batteries & bad battery connections are the #1 cause of scale
malfunction and inaccuracy! We test all of our scale returns from
consumers. Fully 60% of consumer returns are battery related problems. A
scale will perform slowly, or read inaccurately when it has low batteries.
* Please replace the batteries often (and only use good quality batteries). If
your scale simply won't turn on while on Battery power, this is often caused
by loose battery connections. Battery prongs (terminals) are made of metal
and must make good contact with your battery in order for the scale to
power on. You can use a paperclip to slightly bend the battery prongs to
make them have a better connection. Also some poorly designed batteries
have recessed or partially obstructed battery terminals. This may cause
your prongs to be touching the plastic housing of the battery instead of the
metal battery terminal.
ERR codes: If scale consistently shows ERR3, ERR4 or any other ERR
code, this means the sensor or circuitry has been damaged by water or
shock. It is not possible for you to resolve this damage without sending the
scale in for repair. If this was not caused by an accident or abuse (ie:
dropping the scale in a tub of water, getting the scale excessively wet, etc.)
then please send the scale in for warranty repair.
