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3.4
Quality Assurance Service Standards
3.4.1
Introduction to the Quality Assurance Service Standards
QA Related Claims
QA Related Claims
Within the
Warranty
Period
After the
Warranty
Period
Performance/Function
Troubles under a
normal operation
Repair
Possible
In case of a Defect
Free Repair
Free Repair
Recurring troubles
for the same defect
repaired (4
th
time)
Exchange the
product
Charged Repair
Repair
Impossible
Although there are
repair parts, it is not
possible to perform
the repair.
Exchange the
product
-
When the critical part must be
repaired right after the purchase
Exchange the
product
-
Performance/Function
Troubles due to the
Customer‟s
intentional negligence
Repair Possible
Charged Repair
Repair
Impossible
An abnormal
appearance cannot
be repaired; only
the performance
troubles can be
fixed
Exchange the
product after
collecting the
amount
equivalent to the
charged repair
-
3.4.2
A/S Tips
■
If any abnormalities occur as using the product, reread the user manual and then contact
our customer service team by 1544-2080. We will promptly take appropriate actions.
3.4.3
Warranty Terms & Conditions
■
Free A/S Service
We will repair the product free-of-charge, if the product is malfunctioning under a normal
status from the date of purchase to the warranty termination.
■
Charged A/S Service
Under the following situations, we will repair the product by charging a suitable service fee
(repair cost, parts cost and etc):
