Problem
Solution
No picture / signal
• Ensure the camera is connected to a compatible DVR. For full camera
compatibility, visit
lorextechnology.com/compatibility
.
• Ensure the wireless receiver is properly connected to the DVR.
• Ensure the power pack is properly inserted into the camera base.
• Ensure you have removed the
PLEASE REMOVE
label from the power pack.
• Connect the power adapter to your power pack to ensure the power pack is
charged. The LED indicator on the power pack glows green for full charge, red
for less than full charge.
• Remove obstructions between the receiver and camera. Materials such as
brick, concrete and wood can significantly impact the wireless signal strength.
• Try repositioning the camera, receiver, or both to improve the reception.
The receiver can be wall mounted using the included double-sided tape or
mounting screws.
Battery life is too
short
•
Ensure the camera is not pointing at a high-traffic area. Position the camera
so it only captures areas of interest with no high-traffic areas (e.g., a busy
sidewalk or roadway) visible in the image.
• Live video is being viewed too frequently. Viewing live video often will impact
battery performance.
• Battery life will vary based on temperature, settings and number of events.
Picture is dropping
• Move the camera closer to the receiver.
• Try repositioning the camera, receiver, or both to improve the reception.
Picture is or has
become choppy
• The picture may become choppy when experiencing a lower frame rate (e.g.,
6 frames per second vs. a higher 15 frames per second). This may be related
to signal strength or the camera’s resolution.
• Ensure the camera resolution is set to 720p using the Lorex Secure app or the
DVR.
• Try moving the camera closer to the receiver.
• Remove obstructions between the receiver and camera.
Camera is not
detecting motion
• Your camera may be too far away from the area of interest. Try to keep the
camera within 20ft (6.1m) of the area you want to monitor.
• Review the “Installation Tips” section to ensure your camera is installed in an
optimal location.
Picture is too bright
• Ensure your camera isn’t pointed directly at a source of light (e.g., sun or spot
light).
• Move your camera to a different location.
Night vision is not
working
• The night vision activates when light levels drop. The area may have too much
light.
Picture is not clear
• Check the camera lens for dirt, dust, spiderwebs. Clean the lens with a soft,
clean cloth.
Bright spot in video
when viewing at
night
•
Night vision reflects when pointing a camera through a window. Move the
camera to a different location.
Troubleshooting
LHB900_QCG_EN_R6
Available Accessories
Dimensions
7.2”
182mm
3.8”
96mm
6.1”
154mm
4.6”
117mm
5.5”
139mm
To install your cameras:
1. Set the mounting bracket in the desired mounting position.
Mark holes through the mounting bracket (shown as orange
X’s on the right).
2. Drill holes where marked for the mounting screws.
3. Insert the included mounting screws (×3) into
the 3 holes closest to the top of the mounting
bracket. Make sure all screws
are fastened tightly.
NOTES:
• Insert the included drywall anchors if you are
mounting the camera onto drywall.
• The hole at the bottom of the mounting bracket
will be used in step 5, once the camera is attached
to the mounting plate.
4. Lower the camera base onto the mounting
bracket so the tab in the mounting bracket
locks into the slot in the camera base.
ATTENTION:
This camera includes an Auto Mechanical IR Cut Filter. When the camera changes between Day/Night viewing modes,
an audible clicking noise may be heard from the camera. This clicking is normal, and indicates that the camera filter is
working.
STEP 5:
Installing the Cameras
Follow the instructions below to secure the cameras. It is recommended that you
refer to the “Installation Tips” section to help you select good mounting locations.
5. Insert the security screw through
the fastener on the camera base to secure
the camera to the mounting bracket. Tighten
using the included Allen key.
6. Insert the included power pack into the bottom
of the camera base. Push up until the power
pack
‘clicks’
into place.
11.8” / 300mm
8.2”
209mm
2.1”
53mm
4.1”
104mm
Installation Tips
• See images to the right for ideal setup.
It is recommended
to place your camera at least 7ft (2.1m) above the ground
and angle it slightly downward toward the monitoring area,
excluding any busy areas
(e.g., sidewalks or roadways).
• Ensure the camera image is free of obstructions (i.e., tree
branches).
• Position the camera no more than 20ft (6.1m) away from
the area you wish to monitor.
• For best performance, position the camera so that objects
of interest will move from side-to-side across the camera
image, rather than moving towards or away from the
camera.
• Install the camera within range of the wireless receiver
(noted in the camera’s specifications).
• This camera is weather resistant for outdoor use (IP65
rated). Installation in a sheltered location is recommended.
• Battery life will vary based on temperature, settings and
number of events.
The wire-free cameras use a Passive InfraRed (PIR) sensor to ensure video is only recorded
when motion is detected. Follow the tips below for more accurate motion detection and to
optimize battery life:
7.
OPTIONAL:
Lift up the rubber seal on the right-
side release button. Insert the locking screw
and tighten using the included Allen key to
secure the power pack in place.
8. Twist the adjustment ring near the camera base
counterclockwise to loosen and reposition the
camera. Hold the camera in the desired angle and
tighten the adjustment ring completely to secure the
camera in place.
Charging the Power Pack
Use the included power adapter to charge the power
pack. Connect the power adapter to the micro USB port
on the power pack. The LED indicator on the power pack
shows you the charging status (must be plugged in).
LED Color
Meaning
Green
Fully charged
Red
Currently charging
Power Pack
Charge Time
2-cell
Approx. 4 hours
4-cell
Approx. 8 hours
NOTE:
You will need to loosen the locking screw to
remove the power pack in the future.
The following accessories are available for purchase. Visit
lorex.com
and search for
the model numbers below for details:
Color
Wire-Free Add On
Camera
Extra Power Pack
Power Adapter
2-cell Accessory
Power Pack
4-cell Accessory
Power Pack PLUS
WHITE
LWB3801AC1B (US)
LWB3801AC1P (EU/UK)
ACCPWRWF1
ACC2CBATT
ACC4CBATT
BLACK
LWB3901AC1B
ACCPWRWF1BK
ACC2CBATTBB
ACC4CBATTBB
