36
Troubleshooting
Problem
Solution
Cannot connect to the
camera’s personal
hotspot
• Ensure your smartphone / tablet’s
WiFi is turned on.
• Ensure that the indicator LED is
glowing steadily orange. If it is
green, the camera is in cloud mode.
Press the power / hotspot button on
the camera, then repeat the steps for
• Ensure the camera is plugged in and
powered on.
• Ensure your smartphone / tablet is at
least 6ft (2m) away from the camera.
• Hotspot connection is disabled when
the camera is connected to a PC.
Cannot connect to the
camera over the Internet
• Ensure your smartphone / tablet is
connected to the Internet.
• Ensure the camera is connected to a
WiFi network and that the camera is
within the network’s wireless range.
• The indicator LED on top of the
camera should glow steadily green.
Otherwise, you may have to repeat
• Cloud connection is disabled when
the camera is connected to a PC.
Bright spot in video when
viewing camera at night
• Night vision reflects when pointing
the camera at a window or mirror.
Move the camera to a different
location.
Cannot view alert
recordings
• You must enable at least one type
of alert notification. See “Setting up
Mobile Notifications” on page 18
for details.
• Alert recordings require a microSD
card (not included) to be inserted into
the camera.
• A hotspot connection or cloud
connection to the camera is required.
Feedback / squealing
noise coming from
smartphone / tablet
• The camera may be too close to your
smartphone / tablet. Move them
further apart.
• For optimal performance, avoid
placing the camera near televisions,
computers, cordless / mobile phones,
or other electrical equipment.
• Lower the volume on your smartphone
/ tablet.
Product Support is available 24/7 including product
information, user guides, quick start guides, and FAQs at
www.lorexbaby.com/support.
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