4.
The Lorex Home Hub is offline.
• See section 3 “Status Indicator” for more details.
• Check that the power adapter is securely connected.
• Make sure the ethernet cable is properly connected to the Lorex Home Hub and your router (wired
connection only).
• Try to connect to the Internet from another device that is connected directly to your router to make
sure you are getting service.
• Power cycle the Lorex Home Hub.
• Reset the Lorex Home Hub if necessary. This will not affect recordings stored on the device.
5. Failed to pair the camera to the Lorex Home Hub.
• Ensure that both the Lorex Home Hub and camera are in pairing mode. Refer to section 3 “Status
Indicator”.
• The distance between the camera and the Lorex Home Hub is too far. Make sure the
camera is no more than 3ft from the hub during the set up process.
• Make sure you are only pairing one camera to the Lorex Home Hub at a time.
• Reset the camera. Press and hold down on the reset button until you hear the chime then try pairing
again.
• Make sure that the Lorex Home Hub has been added to the app before pairing.
6.
The camera is not picking up motion detection and has a strong reflection when recording through
glass.
The camera’s motion sensor will not work when recording through glass or any other building material.
The camera needs to be located outside when trying to monitor motion outdoors.
7. How to reset the camera to factory settings.
Press and hold down on the reset button until you hear the chime.
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