3DM-CX5-GNSS/INS
User Manual
53
8.2
Repair and Calibration
General Instructions
In order to return any LORD Sensing product, you must contact LORD Sensing
Sales or Technical Support to obtain a Return Merchandise Authorization
(RMA) number. All returned merchandise must be in the original packaging,
including manuals, accessories, cables, etc. with the RMA number clearly
printed on the outside of the package. Removable batteries should be removed
and packaged in separate protective wrapping. Please include the LORD
Sensing model number and serial number, as well as your name, organization,
shipping address, telephone number, and email. Normal turnaround for RMA
items is seven days from receipt of item by LORD Sensing.
Warranty Repairs
LORD Sensing warrants its products to be free from defective material and
workmanship for a period of one (1) year from the original date of purchase.
LORD Sensing will repair or replace, at its discretion, a defective product if
returned to LORD Sensing within the warranty period. This warranty does not
extend to any LORD Sensing products that have been subject to misuse,
alteration, neglect, accident, incorrect wiring, mis- programming, or use in
violation of operating instructions furnished by LORD Sensing. It also does not
extend to any units altered or repaired for warranty defect by anyone other than
LORD Sensing.
Non-Warranty Repairs
All non- warranty repairs/replacements include a minimum charge. If the
repair/replacement charge exceeds the minimum, LORD Sensing will contact
the customer for approval to proceed beyond the minimum with the
repair/replacement.
8.3
Maintenance
There are no user- serviceable parts on the 3DM-CX5-GNSS/INS. Removing the device cover or
disassembling in any way voids the product warranty.
