Loopcomm LP-9696GR User Manual Download Page 54 | Manualshive

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Troubleshooting

The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc.

Troubleshooting: Web Menu Issues

I entered setup.loopcomm.com and it failed to open the Web Menu.

a. Make sure your computer is connected to the High Power Router using the included Ethernet cable.

Do not try to connect with a wireless connection. Ensure that the power on the High Power Router is
on.

b. Check that your computer IS NOT connected to any wireless networks. If it is, disable your Wi-Fi

connection and disconnect from all wireless networks. Reboot the router and try again.

c. Close your current web browser and reopen it. Use Google Chrome or Internet Explorer (v8.0 and

up).

d. Open your web browser and enter 192.168.3.1 into the web address bar.
e. Reset the High Power Router to default settings by holding the Reset Button (located on the back

panel) for ten (10) seconds and try again.

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Summary of Contents for LP-9696GR

Page 1: ...User s Guide High Power Wireless N 600mW Gigabit Router LP 9696GR ...

Page 2: ... 12 Welcome to the Smart Setup Wizard 13 Configure your Internet Connection 14 Set the System Clock 16 Configure your Wireless Settings 17 Setup Summary 18 WIRELESS SETTINGS 19 Wireless Settings Basic Settings 19 Wireless Settings Basic Settings Guest Networks20 Wireless Settings Security Settings 21 Wireless Settings Advanced Settings 22 Wireless Settings Wi Fi Protected Setup WPS 23 NETWORK SETT...

Page 3: ... 39 Firewall Settings Denial of Service 40 QUALITY OF SERVICE 41 MANAGEMENT FEATURES 42 Management System Status 43 Management Network Statistics 44 Management Dynamic DNS Settings 45 Management System Clock 46 Management System Logs 47 Management Upgrade Firmware 48 Management Save and Reload Settings 49 Management Password Settings 50 TECHNICAL SPECIFICATIONS 51 DEFAULT SETTINGS 52 TROUBLESHOOTI...

Page 4: ...ty products through innovation and advanced technology We pride ourselves on delivering products that outperform the competition and go beyond your expectations If you have any questions please feel free to contact us We d love to hear from you and thank you for your support Email support loopcomm com Web www loopcomm com ...

Page 5: ...to make sure you have all the contents within your package High Power Wireless N 600mW Gigabit Router Two Detachable 7dBi High Gain Antennas 2 x RJ 45 Ethernet Cable Power Supply Setup Guide CD User s Manual Setup Guide Vertical Mounting Base ...

Page 6: ...twork Gigabit Wired Ports 1 4 Indicates when a networking device is connected to a wired port on the back of the High Power Router The LED blinks rapidly when wired data traffic is transmitted or received Internet Connection Indicates when the High Power Router is connected to a broadband modem The LED will blink when Internet traffic is transmitted or received WPS Wi Fi Protected Setup activity W...

Page 7: ...eset Push down once to reboot the High Power Router Hold down for 5 10 seconds to reset the router back to factory settings WPS Hold down for 3 seconds to enable WPS push button configuration Wired Devices Gigabit RJ 45 ports for connecting to wired computers or network devices Modem Gigabit RJ 45 port for connecting to your Broadband Modem Power Power adapter port DC 12V 1A ...

Page 8: ...nd modem and its power outlet If you do not have an existing router please continue to the next step Power Off your Modem Please Power off the Modem by disconnecting the Modem s power adapter from the power outlet If your Modem has a backup battery remove the backup battery from your Modem Do NOT power on the Modem until prompted at a later step ...

Page 9: ...Modem Do NOT connect the power adapter to the High Power Router at this time a Use the included Ethernet cable and connect one end of the cable to your Modem b Connect the other end of the cable to the blue Modem port on the High Power Router ...

Page 10: ...10 Power on your Modem Plug in your Modem s power adapter and backup battery if available ...

Page 11: ...r Computer a Attach the antennas of the High Power Router to the antenna ports labeled 1 and 2 b Connect the included grey network cable to an available port on your computer c Attach the power adapter to the High Power Router s PWR port and a power outlet ...

Page 12: ...p Wizard 1 Open your web browser 2 Type in http setup loopcomm com into the web address bar 3 If the web menu fails to open type in the following IP address into your web address bar http 192 168 3 1 4 When prompted enter the login and password ...

Page 13: ...art Setup Wizard When the web menu appears click Start to proceed with the Smart Setup Wizard The Smart Setup Wizard will guide you through the following settings 1 Internet Connection 2 System Clock 3 Wireless Connection ...

Page 14: ...ically configure your Internet connection settings If there is a problem with the connection the wizard will provide you with information regarding the problem More advanced users may choose to configure their connections manually by selecting Manual Configuration DSL users may require additional login information Select the appropriate connection type and enter the required information ...

Page 15: ...ion the wizard will notify you of the issue If you continue to have problems contact our support department at support loopcomm com If the Automatic configuration was successful you will be directed to a Configuration Successful page Click Next to continue ...

Page 16: ...6 Set the System Clock The System Clock is used for system logs and setting schedules for Internet access Click Sync to synchronize the System Clock with the time on your computer Click Next to continue ...

Page 17: ...s network The default Security Key WPA WPA2 for your wireless network is loopcommwifi To change it enter a new key in the Security Key field The key must be 8 characters minimum Click Next to apply your settings The High Power Router will reboot This process may take up to 1 minute The page will automatically reload after the countdown If it does not you may need to refresh the page manually or ch...

Page 18: ...f your setup Open a new web browser window and check that you have access to the Internet At this time you may disconnect from the High Power Router and start a wireless connection If you have any wired devices that you would like to attach to the High Power Router you may do so now as well Enjoy your Loopcomm Wireless network ...

Page 19: ...of the router s SSID Users must manually enter the SSID to connect Data Rate Sets the maximum wireless data rate that your network will operate on Wireless Network ID SSID The name of your wireless network Channel Number Wi Fi networks operate on specific wireless channels Some network channels may have more interference than others If your performance is unstable try a different channel number If...

Page 20: ...urity band and data rate settings You may restrict users to specific SSIDs or provide access only to some users with lower bandwidth by changing the band i e only allow 802 11b access to specific users Guest Networks may also be set with restrictions so that guests can only access the Internet and not the local network Associated Clients View all computers and network devices that are connected to...

Page 21: ...r your additional SSIDs as well Encryption Types WEP is rated as a low level encryption and is compatible with all wireless devices and operating systems Using WEP may slow down your wireless performance WPA is a medium level encryption and is supported by most wireless devices and operating systems WPA2 is a high level encryption and is supported by most wireless devices and operating systems WPA...

Page 22: ...s RTS Threshold Adjusts the size of RTS data packets Lower values reduce throughput but allow the system to recover quicker from interference collisions Higher values provide the fastest throughput Beacon Interval Indicates the frequency interval of the beacon A beacon is a packet broadcast by the router to synch the wireless network Preamble Type Defines the length of the Cyclic Redundancy Check ...

Page 23: ... The High Power Router supports all types of WPS setup Option A Push button You may push the WPS button on the web menu or use the physical button on the back of the High Power Router Option B PIN Some wireless devices use PIN number to access wireless network If your wireless device requests for a PIN number use the PIN code located here Option C Enter PIN Some wireless devices require that you u...

Page 24: ...DHCP server automatically assigns the IP addresses to each device connected to your network Disabling DHCP will require that each device on your network be assigned a manual or static IP address DHCP Client Range The range of IP addresses provided by the DHCP server is defined by this field You can limit how many IP addresses are used in your network by setting a smaller or larger range DHCP Lease...

Page 25: ...l that ensures a loop free topology for networks that have Ethernet bridges The STP prevents bridge loops and allows a network design to include redundant links to provide automatic backup paths if active links fails Clone MAC Address The High Power Router can use a MAC address that you define as its own This is often used when an Internet Provider only authorizes one MAC address to access the Int...

Page 26: ...nual IP Static For Internet connections where the Internet provider does not provide you with an IP address automatically If you know the IP address and DNS settings that your Internet provider uses select this option Automatic Dynamic DHCP This is the configuration type most often used by Internet providers Automatic configurations are used by both DSL and Cable as well as other providers Under t...

Page 27: ...he Modem back on You can run through the Smart Setup Wizard again to see if that fixes your Internet connection issues PPPoE connections normally require login information If you do not know the settings for your PPPoE connection please contact your Internet provider PPTP and L2TP connections require login information as well as IP address settings If you do not know the settings for your PPTP L2T...

Page 28: ...s over the Internet By default UPnP is disabled to avoid exposing your network to security issues Enable IGMP Proxy Internet Group Management Protocol is a communication protocol used by hosts and routers on the network to establish multicast group memberships IGMP Proxy is typically used to implement multicast routing and commonly used when advanced protocols such as PIM is not suitable Enable Pi...

Page 29: ... to provide convenience and protection for your wired and wireless network The Smart Features allow you to control access of your wireless network through on off schedules specific user authorizations and wireless coverage control These settings apply to your local wireless and wired network ...

Page 30: ...ce of your wireless network For a smaller coverage area you can select a lower output power For the maximum wireless coverage select the 100 selection Note that if you select a lower output power your connection to your Home Network will also decrease in range So be careful and test your signal strength after each adjustment ...

Page 31: ...ecific times of the day for parental control or security reasons a Enable Access Schedule b Select which days you wish for your Wi Fi to be available c Select the time frame during that day that you wish for Wi Fi to be available d Apply Changes Note Make sure you have already configured your Time Zone Settings in order for your schedule to work correctly Time Zone Settings can be adjusted from th...

Page 32: ...enable URL filtering After it has been enabled you can begin adding as many websites as you wish into the URL Address field Note If you wish to block www google com simply type in google and the High Power Router will block all websites with the text google in the URL ...

Page 33: ...ed into your network or not allowed A MAC Address may sometimes be referred to as a Physical Address Most networking devices have their MAC Address located on a label on the actual device For Windows computers with internal networking adapters the MAC Address can be found by viewing the Network Connection Details of the network adapter The MAC Address will be listed as the Physical Address Be sure...

Page 34: ... the local IP address to filter the specific data from the specified network protocol For example if you chose to block TCP data packets from a specific computer you would need to figure out what that device s IP address is and select TCP from the Protocol drop down menu If you are not sure which Protocol to filter select Both as your Protocol selection ...

Page 35: ...EWALL SETTINGS The High Power Router s Firewall is designed to prevent unauthorized users from accessing your network This section will go over the different features of the Firewall and how to configure them ...

Page 36: ... port 21 only FTP communications would be allowed No other types of communication would be allowed on this port Hackers may sometimes scan for all open ports on your network as a method of hacking into your network Port Filtering and other firewall features help to prevent this from happening To set up Port Filtering select a range of ports you wish to filter If you are trying to filter a single p...

Page 37: ... up servers cameras and other devices that require remote access Enable Port Forwarding Enables designated ports to begin forwarding IP Address The IP address of the device behind the Firewall that is being designated for Port Forwarding Protocol Select UDP TCP or Both for the protocols to be forwarded Port Range Select a range of ports for the designated IP address that you wish to be forwarded C...

Page 38: ...s not have any protection from the High Power Router s firewall The device s only security would be those built into the operating system As a general safety rule devices placed on the DMZ should not have any other network connections to any other devices Enable DMZ Enables the Demilitarized Zone DMZ Host IP Address The designated IP Address of the network device to have unrestricted access throug...

Page 39: ... traffic to flow more efficiently for computers or network devices that are within sections of mutual interest In addition changes to the VLAN can be made virtually via a user interface rather than manually changing cables and network switches VLAN are often used to segment network devices based on their department user types or common applications Bandwidth can then be more easily managed by adju...

Page 40: ...re closing the connection When multiple requests like this occur servers may often get overloaded with too many requests and stop functioning all together This is a typical DoS attack although DoS attacks may not be limited to this type of attack The High Power Router can assist in preventing these types of attacks by scanning the network for patterns of activity that represent DoS attacks If a pa...

Page 41: ...cific device it does not provide you with more bandwidth than you currently have For example if your Internet Provider rates your internet connection speed at 5Mbps QoS will not improve that connection QoS helps you better manage the 5Mbps that you have so that the bandwidth is prioritized for devices on your network that may need the provided 5Mbps more than other devices However if you have an a...

Page 42: ...gement Features on the High Power Router allow you to view the status of the system your Internet connection wireless network and local area network The Network Statistics page provides detailed traffic data for each connection type ...

Page 43: ...igure your system time The Internet Connection Status displays the information from your Internet Provider If for some reason your Internet connection stops working you may try to Release the IP Settings and then Renew the IP Settings to attempt to obtain new settings from your Internet Provider If this fails to fix your Internet connection you may want to try running through the Smart Setup Wizar...

Page 44: ...ed The Internet Connection statistics show the data activity for all upload and download data over your Internet connection The Wireless Connection statistics shows all data activity for all wirelessly connected users The Wired Connection statistics shows all data activity for all users physically connected to the wired ports on the High Power Router ...

Page 45: ...ured correctly on the High Power Router the DDNS service will constantly track the IP address of your Internet connection Each time your Internet Provider changes your IP address the High Power Router will inform the DDNS service and the DDNS service will update your new IP address The DDNS web domain that you have chosen to use will then be updated to redirect to your new Internet IP address The ...

Page 46: ...System Clock Maintain the internal clock for the High Power Router by syncing with your computer s time Your system clock settings need to be accurate in order for logs and wireless access schedules to work correctly ...

Page 47: ...gh Power Router The System Log is also used by Loopcomm Wireless technicians to help troubleshoot your router when needed It is recommended that you enable all logs in the event that troubleshooting is required All log entries will be deleted each time the High Power Router reboots or is powered off ...

Page 48: ...age link on the left You will need to have an unzipping program to open the file Inside the file will be a text document with details on the current firmware release and instructions on how to upgrade the firmware To manually upgrade your firmware a Download the file from the www loopcomm com website and remember the location where you saved it Firmware files may also be provided by Loopcomm suppo...

Page 49: ...orm To save current settings a Click Save b Select a file name and location To load previously saved settings a Click Browse b Locate the previously saved settings file c Click Upload to restore the settings to the saved file You may also reset the High Power Router s settings to factory settings by pressing Reset By resetting the High Power Router you will lose all previous configurations and wil...

Page 50: ...sword Settings The default settings for the High Power Router are Login admin Password admin If you wish to enable a password to protect unauthorized access to the web menu and Smart Setup Wizard you may enter one here ...

Page 51: ...ower Up to 29dBm Wireless Security WEP WPA WPA2 WPA Mixed WPS Processor Clock Speed 620Mhz Wireless Coverage Control 15 100 Output Power Antennas 2 x Detachable High Gain 5dBi Antennas 2 x Reverse SMA Connector Ports 4 x RJ 45 10 100 1000 LAN ports 1 x RJ 45 10 100 1000 WAN ports Mounting Wall Stand or Desktop Warranty 1 Year Setup Requirements Wired or wireless PC Mac Google Chrome Internet Explo...

Page 52: ...er Router back to default settings hold down the Reset button on the back panel for 10 seconds The High Power Router will reset back to factory settings as listed below IP Address 192 168 3 1 Web Menu Access http setup loopcomm com Login admin Password admin Wireless SSID Loopcomm Wireless Security Key WPA WPA2 Mixed Mode loopcommwifi ...

Page 53: ...T INFORMATION We are here to help If you have any issues with your High Power Router please contact us To contact Loopcomm Wireless Technical Support use one of the following methods Email support loopcomm com Web www loopcomm com ...

Page 54: ... connection Ensure that the power on the High Power Router is on b Check that your computer IS NOT connected to any wireless networks If it is disable your Wi Fi connection and disconnect from all wireless networks Reboot the router and try again c Close your current web browser and reopen it Use Google Chrome or Internet Explorer v8 0 and up d Open your web browser and enter 192 168 3 1 into the ...

Page 55: ...to default settings and try again To reset the High Power Router to default On the back panel of the router find the Reset button Use a pen tip to hold down the reset button for 5 to 10 seconds The router will reinitialize and restore its default settings I am having problems with features on the Web Menu When clicking buttons it does not register my action a Check that you are using a supported w...

Page 56: ...Management System Status c Static IP Your Internet connection may require a static IP setting Check with your ISP to obtain the IP settings d DSL Connections Your Internet connection may require login information If you are using PPPoE mode you will need to manually configure your Internet connection settings and obtain your username and password e Cable Modem Your Internet connection may require ...

Page 57: ...er and try to access the Internet b Check that your Internet connection is working Power off the High Power Router and disconnect your computer from the router Turn off the power to your modem and remove the backup battery if available Wait 2 minutes and power the modem back on Wait 2 minutes for the modem to initialize Attach your computer directly to the modem and power on your computer Open you...

Page 58: ...l software is conflicting with your Internet connection You may also try temporarily disabling all firewalls or anti virus software to see if that is what is causing the problem c If you have a PPPoE or another Internet connection requiring login credentials you may need to adjust the reconnection or time out settings Go to the IP Settings Internet Connection WAN page and configure your Internet c...

Page 59: ...our provider to troubleshoot the issue c Check the Internet connection speed on another computer that is connected to the High Power Router If the other computer does not have Internet speed problems the networking equipment or operating system on your original computer may be outdated or may be experiencing problems Viruses and other software may slow down a computer s overall speed significantly...

Page 60: ...ows computer Click Start Run and type CMD When the command prompt appears type ipconfig release and press enter Type ipconfig renew and press enter Check that your computer s network adapter has an IP address of 192 168 3 x d Restart your computer and check again e Restart the High Power Router and check again f Make sure DHCP is enabled in the High Power Router s Web Menu Go to More Settings IP S...

Page 61: ...the wireless channel on the High Power Router to 11 or 1 and try again There may be interference in your installation environment I am not getting a strong wireless connection from all distances from the wireless router a Check to see that your antennas are secured tightly to the High Power Router b Check if other computers are experiencing the same issue If not the wireless adapter in your comput...

Page 62: ...or WPA2 WEP security may slow down your wireless speeds c Check that the High Power Router s wireless data rate is set to auto or 11N data rate speeds d Wireless speeds degrade as you get further away from the wireless router e Check that the wireless channel set on the High Power Router is not crowded Try changing the wireless channel to another channel and test the speed again f Do not use Inter...

Page 63: ... Networks Click Add and select Manually create a network profile Type in the SSID and select the type of security and enter your security key Select Start this connection Automatically and click Next Go to Network and Sharing Center and select Manage Network Connections Right click Wireless Network Connection and then select Status Click details and check to see that your IPv4 IP address is correc...

Page 64: ...d I see an error a Make sure your computer has the latest Windows Service Pack Windows Service Pack 1 does not support WPA security Upgrade to the latest Service Pack to support the latest wireless encryption b Manually add a wireless network to your XP computer c Disable IEEE 802 1x authentication ...

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